Delancia Naidoo

Labor Legislation

• Providing support and direction to line managers about all legal and consultation processes, including attendance lists and minutes.
• Advocate the resolution of disputes among employees.
• Maintaining attendance records and providing support and direction to Line Managers regarding the grievance procedure.
• Perform the grievance procedure when handling complaints.
• Help and guidance with the disciplinary investigations should go to the line managers.
• Making sure that fairness in both substance and procedure is upheld in accordance with corporate policies.
• Prepare for CCMA conciliations and represent the business there.
• CCMA arbitration evidence preparation and presentation
• Back up all correspondence, including emails, and provide all documents, official business responses, and records for all.
• filing requirements for complaints, inquiries, CCRs, and CCMA cases

People Management

• Promoting a culture that encourages collaboration and the attainment of regional business goals (e.g., high performance, customer focus, operational excellence, teamwork)
• Promoting effective leadership and management of people
• Human capital consulting and advice
• Consistent interaction with line managers and employees to assess company needs.
• Assist regional managers in defining and identifying people priorities in areas of responsibility.
• Assist regional managers by providing people-related advice, best practices, and applicable solutions.
• Recruitment End to End process
• Engaging professional working relationships with line managers and employees in area of responsibility
  as well as other HC functions (Training and OD)
• Conduct exit interviews, analyses exit trends and recommended remedial actions in area of responsibility
  (region/department).
• Maintain a list of employees to maintain contact with for potential re-employment in the future.

Personnel Administration

• Monthly reports
• Status changes
• Position Requests
• Remuneration Requests
• Re-employment/Reinstatements
• Terminations
• Disabilities
• Deaths
• Retirements
• Telegrams

HRIS

• Microsoft office
• Sage
• Direct Hire
• Smart HR
• Verifications – Lexis Nexus and MIE

Recruitment

• Staff Movement Requisition
• Advertisements
• CV screening
• Setting up interviews including interview packs
• Background screening
• Assessments – administration & analysis
• Regret letters
• Offer letter
• Contract of Employment
• On boarding packs
• post-engagement check-in
• Organizational Development
• Actively participating in goal setting meetings
• Performance management
• Scorecards
• Talent management
• Career paths
• Succession planning

Benefits

• Medical aid
• Funeral benefit
• Provident fund
• Temporary and permanent disability
• Death claims
• Statutory Contributions – UIF

Wellness Programs

• Identifying wellness needs
• Coordinating wellness programs

• Maintained office supplies, distributed mail and processed invoices for payment.
• Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
• Responded to inquiries by answering telephone calls, in-person questions and emails.
• Reviewed and screened applicant resumes to identify qualified candidates.
• Oversaw and managed hiring process and assisted human resources.
• Partnered with management team to coordinate on-boarding and off-boarding processes.
• Performed internal and external audits and research and administrative reviews of programs and plans to support HR administration.
• Supported coordination of benefits open enrollment activities and process.
• Documented human resources records and maintained confidentiality of sensitive personal information.
• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
• Devised collection recovery strategies to resolve customer issues and delinquent cases.
• Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
• Kept all operations compliant with applicable regulations and established company policies.
• Established and maintained customer and staff policies.
• Reviewed customer accounts for compliance with repayment obligations.

• Confirmed all insurance benefits met standards of admissions as dictated by policy.
• Verified insurance information, collected payment or co-payment for services and created record of visit for future billing.
• Collected information, forms and signatures from patients or family members to create efficient admissions experience.
• Accurately inputted patient and insurance information into company's computer system using Impilo.
• Safeguarded patient data in compliance with the POPIA
• Greeted patients warmly to increase comfort and create rapport.
• Interviewed patients or representatives to obtain and verify medical history prior to being seen by medical professionals.
• Communicated important information to supervisor and medical team to reduce chance of errors.
• Developed and implemented strategies to increase number of applicants.
• Compiled and analyzed data to track admissions trends and make recommendations for improvements.
• Maintained physical and computer-based filing systems.
• Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
• Created, implemented and monitored filing systems for easy retrieval of records.
• Compiled and inventoried documents for archival.
• Assisted with data entry and administrative support tasks to help meet team goals.