Deidre' Swales

• Overseeing banking operations and reconciliation
• Ensuring accurate PAYE, VAT and Turnover Tax compliance
• Managing accounts payable and receivable processes
• Conducting in-depth cash flow analyses and budget planning
• Compiling monthly management pack

• Effectively delivered engagement management or Project Services (PS) support to the Customer & Marketing and Strategy service lines
• Executing on PS tasks within the business to aid compliance with standardized PS processes and controls.
• Responsible for ensuring that revenue and WIP is valid, accurate and complete.
• Have a solid understanding of PS accounting to effectively troubleshoot and prevent revenue, WIP and other project services issues.
• Effective use of time, equipment and resources
• Prepared WIP reconciliations upon request
• Facilitated Interfirm accrual confirmations and accurate recording for project related costs
• Played a support role with regard to WIP confirmation requirements
• Compiled WIP, revenue and debtors info for business
• Prepared revenue and WIP commentary
• Provided an estimate revenue position to budget/ forecast after factoring in any adjustments that were yet to be made
• Prepared customized and specific reports for engagements
• Prepared journals to be processed for the correction of WIP / POA allocations
• Cost of quality review done quarterly
• Ensured timely and accurate opening of project codes (Code creation and set-up)
• Assisted the Project Director/ Project Manager during the QRM process where needed.
• Assisted business in collating the required information (such as the project plan, billing schedule and resourcing) to open a project code
• Verified accuracy and completeness of information required to open project codes
• Enforced compliance of governance requirements in the way that codes are opened
• Communicated code governance requirements to business as and where needed
• Oversees the code opening integration of Phoenix to SAP S/4HANA, and loads any additional information required by SAP
• Created invoices and complied to VAT requirements for zero-rated invoices by liaising with the Internal Vat team
• I assisted in training new PSA hires and provided ongoing support to my directors and manager
• Raised areas of concern related to own/team delivery of service for discussion and resolution
• Provided line manager and team with detailed reporting on the status of deliverables on a regular basis
• Checked work for accuracy and professional presentation prior to submission for review
• Demonstrated capability in interaction at all levels, briefing, analysis and project management skills

• Process improvement, risk mitigation, and service delivery optimization
• Proven track record in analyzing and managing vendor performance, ensuring compliance with SLAs, and driving operational efficiency.

Vendor Management

• Process Improvement
• Risk Assessment
• Data Analysis
• Change Management
• Stakeholder Management
• Successfully implemented process improvements that resulted in [quantifiable benefits, e.g., cost savings, increased efficiency]
• Conducted in-depth investigations to identify root causes of operational issues and implemented corrective actions
• Developed and maintained strong relationships with internal and external stakeholders
• Ensured compliance with SLAs and OLAs through rigorous monitoring and reporting

Reason for Leaving:

• After a rewarding career of nearly 20 years in the banking industry, I was eager to explore new opportunities and challenges.

• Data Analysis and Reporting: Conduct in-depth analysis of vehicle log sheets to identify trends in fuel consumption and generate comprehensive monthly cost reports for management.
• Policy Enforcement: Educate assessors on vehicle usage policies and guidelines through workshops and training sessions.
• Financial Management: Prepare annual budgets to support vehicle acquisitions and ensure efficient cost allocation.
• Administrative Tasks: Handle reconciling private mileage claims and liaising with Fleet Control and Insurance for vehicle maintenance and repairs.

Experience and Achievements:

• Proven track record in managing and optimizing a national fleet of vehicles.
• Successfully adapted to a decentralized role in 2009 and successfully secured a new position within the organization.

• Managed regional accounts for the Western Cape, KZN and Bloemfontein
• Ensured accurate income allocation and timely payment submissions
• Proficient in SAP, handling daily bank statement uploads and account reconciliation
• Assisted finance manager with budget planning and trend analysis
• Transferred to Home Loans Division in July 2007.

• Efficiently managed financial records for multiple deceased estates
• Ensured accurate bookkeeping, reconciliation, and timely payments
• Maintained daily communication with Estate Executors
• Provided comprehensive office support, including invoice processing
• Sought advancement to Head Office in 2000 to pursue greater professional opportunities.