Deidre Odille Absolon
Channel Sales Associate
Cape Town
Summary
Results-driven Channel Sales Associate with 3 years of experience effectively managing and cultivating strong relationships with channel partners within the Internet Service Provider Industry. Proven track record of driving revenue growth through strategic account management and successful implementation of sales strategies. Adept at identifying and capitalizing on market opportunities to maximize profitability. Committed to delivering exceptional customer service and exceeding sales targets.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Channel Sales Associate
RSAWEB (Pty) LTD
03.2022 - Current
- Processing customer sales
- Ensuring team KPIs/Targets are achieved
- Updating customer information
- Resolve sales order queries
- Collect and verify customer information
- Validate customer credit profile
- Provide quotations to customers
- Ensure order and invoice accuracy, ensure customers understand the billing process upon sign up
- Explain terms and conditions of the fibre internet packages
- Manage customer accounts via Zoho CRM
- Assist customers telephonically, via live chat, whatsapp,email and client ticketing system
- Assist with affiliate sales partner training
- Ensuring overall customer satisfaction
Customer Service Advisor
WNS Global Service (Pty) LTD
06.2017 - 03.2022
- Credit and rebill gas and electricity accounts, ensure the accounts are billed correctly
- Update customer account information
- Resolve customer queries and complaints telephonically, via email and live chat
- Assist customers with closing gas accounts lost to different suppliers
- Contact customers for payments, set up direct debits, promote and negotiate new contract rates
- General admin duties relating to customer account
- Managing customer accounts via SAP CRM
- Validate letter of authorities on customer account to grant third party access to customer information
- Ensure overall customer satisfaction
Customer Service Agent
Webhelp Cape Town
10.2015 - 05.2017
- Resolve customer complaint via phone and email
- Use telephones to reach out to the customers and verify the account
- Greet customer warmly and ascertain problem or reason for calling
- Assist the customer with placement of orders and refunds
- Take payment information, change customer account information such as address and phone numbers
- Work with customer manager to ensure proper customer services is being delivered
Volunteer
Strandfontein SAPS
05.2015 - 08.2015
- Assist filing clerks with case reports
- Ensure all filing is organized in ascending date order
- Ensure reports are filed correctly
- Monitor incoming distress calls
- Assist Community Police Forum with social media updates
Paralegal Intern
Khayelitsha Magistrates Court (DoJC)
09.2014 - 04.2015
- Filing and Administration
- Assisting 1st time maintenance applications
- Assisting maintenance queries
- Assisting clerks in court
Education
Paralegal Practice -
South African Law School
01.2014 - 01.2015
Grade 12 - undefined
Voortrekker High
Skills
Product sales
Customer service
Sales reporting, analysis and development
Time Management, Organization and Data management
Attention to detail
Team collaboration
Lastschoolattended
Voortrekker High, Grade 12 (2008), English 1st Language, Afrikaans 1st Additional Language, Life Orientation, Mathematical Literacy, Accounting, Life Sciences, Business Studies
Personal Information
- Date of Birth: 04/06/91
- Gender: Female
- Nationality: South African
- Marital Status: Single
Furtherstudies
South African Law School, Paralegal Practice, 2014 - 2015,
Legal principles and practice,
Business principle and practice,
Office support and administration,
Research methodology,
Aspects of finance and IT,
Debt Collecting,
Family law and divorce,
Family court and practice,
Legal writing,
Labor law,
Property law,
Wills and estates
Timeline
Channel Sales Associate
RSAWEB (Pty) LTD
03.2022 - Current
Customer Service Advisor
WNS Global Service (Pty) LTD
06.2017 - 03.2022
Customer Service Agent
Webhelp Cape Town
10.2015 - 05.2017
Volunteer
Strandfontein SAPS
05.2015 - 08.2015
Paralegal Intern
Khayelitsha Magistrates Court (DoJC)
09.2014 - 04.2015
Paralegal Practice -
South African Law School
01.2014 - 01.2015
Grade 12 - undefined
Voortrekker High
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