Seeking a deserving profile in the hospitality sector, where I can deliver my expertise and innovative hospitality skills, while maintaining integrity and work ethics or the working environment, thereby maintaining the reputation of the organization. I would like work for the betterment of the company of the property, taking on new responsibilities until I can grow and widen my knowledge and expertise
Hi, I’m
Deidre Hama
Waitress
Jeffreys Bay
Summary
Overview
3
Languages
5
Certifications
5
years of professional experience
Work History
Nina's Pizzeria
Waitress Assistant/ Runner
01.2024 - 05.2026
Job overview
- Welcomed customers managed seating arrangements
- Served Food and drinks.
- Cleaned tables and ensured hygiene standards
- Cleaned floors and front house
- Ensure our customers come to a clean Environment
- Handled Cash and card payments
- Supported inventory management by restocking supplies and monitoring product levels regularly.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Delivered food orders promptly to ensure customer satisfaction and maintain service efficiency.
- Ensured cleanliness of work areas, contributing to a well-maintained office environment.
- Contributed to process improvements that streamlined order fulfillment operations and reduced wait times.
- Greeted customers warmly to provide exceptional customer service.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Supported efficient service flow by accurately relaying guest orders to the kitchen staff and promptly delivering completed dishes to tables.
- Assisted in maintaining cleanliness and organization of dining area and service stations.
- Provided excellent customer service while meeting challenging time goals.
- Monitored dining room and bar areas for signs of overcrowding.
- Trained new team members on restaurant protocols, fostering a cohesive work environment.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Enhanced operational efficiency, conducting regular inventory checks of dining essentials and notifying management of low supplies.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Coordinated with management on daily specials and menu changes, ensuring accurate information dissemination to staff and patrons.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Trained new runners on procedures and best practices for effective service delivery.
- Offered product samples, answered questions and helped customers find items.
- Arranged tables and chairs for special occasions and events.
- Provided excellent customer service when interacting with clients, fostering positive relationships.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Addressed customer complaints and inquiries to verify satisfaction.
- Collaborated with the management team on implementing new policies and procedures aimed at improving overall restaurant efficiency and customer satisfaction.
- Maintained cleanliness and order in dining area, setting high standard for guest experience.
- Promoted menu items and specials to guests, contributing to increased sales of featured dishes.
- Engaged in suggestive selling and other sales techniques.
Mozambik
Waitress
12.2020 - 12.2023
Job overview
- Welcomed and served guests professionally
- Served up to 100 guests and still ensured guest satisfaction by the end of the shift
- Assisted with beverage preparation and order tracking
- Offer specials knowledge and build positive connections for meal satisfaction
- Collaborated with kitchen and front desk team
- Meet or exceeded sales targets on consistent basis with proactive promotional strategies and desserts mentions./completed thorough and accurate
- Deal with any complaints and report issues to management when necessary and always keep in mind the customer is always right
- Maintained dining area cleanliness
- Responsibilities opening and closing duties to facilitate smooth restaurant operations./kept customers happy by balancing check ins with privacy needs./Managed end of day financial reporting with accuracy, verifying over worth of daily sales ./Cleared tables after customers finished eating and reset them according to time of day ./maintained current menu knowledge to provide accurate information and help customers make selections.
- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery.
- Collaborated with kitchen staff to maintain food quality and presentation standards.
- Trained new waitstaff on menu items and service protocols.
- Answered customers' questions, recommended items, and recorded order information.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Checked guests' identification before serving alcoholic beverages.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Processed orders and sent to kitchen employees for preparation.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Developed strong relationships with regular customers, fostering loyalty and repeat visits.
Education
Tshikota Secondary SchoolLimpopo
Grade 12
01.2018
University Overview
Skills
Customer service
POS System Operation
Order Accuracy
Multitasking
Menu knowledge
Hygiene & Food Safety
Time Management
Problem Solving
Teamwork and collaboration
Attention to detail
Positive and friendly attitude
Responsible and trustworthy
Heavy lifting
Order management
Supply restocking
Flexible schedule
Order taking and processing
High volume dining
Cash handling
Basic math
POS system operation
Dining area maintenance
Bar terminology
Adaptability and flexibility
Certification
Seamans Medical : No
References
References
- Ruben, Hamman, General Manager, ninasjbaymail@gmail.com, 076 074 6828, Nina's Pizzeria
- Brett, Michelin, Owner, jbay@mozambik.co.za, 067 343 4787, Mozambik
Professional Profile
Professional Profile
I'm very interested to work at your establishment in the position you find fit with my qualifications. I have a range of relevant skills and experience that fit most positions in your establishment. Prior work experience in your industry as I have worked in similar positions as a Waitress, Assistant Waitress and Cashier. Also have other skills that directly relate to the similar positions I have mentioned before. To do best in my field and to have a learning spirit on things that I do and those that I do not know and always keeping abreast with new technological trends. An active team player ,with excellent communication skills, strong capacity to function effectively and efficiently in a demanding working environment with little supervision. Ability to working in an international and multi-cultural environmentTimeline
Waitress Assistant/ Runner
Nina's Pizzeria
01.2024 - 05.2026
Waitress
Mozambik
12.2020 - 12.2023
Tshikota Secondary School
Grade 12