Relebohile Ohazurike
Hospitality And Security
Johannesburg
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work History
Hostess
Lucuna, the Maslow Hotel (Sun international)
10.2013 - 02.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Streamlined communication between kitchen staff and servers to ensure accurate order fulfillment and timely delivery.
- Coordinated closely with event planners for successful execution of private functions held at the restaurant.
- Partnered with servers to quickly address any potential issues related to food allergies or dietary restrictions, ensuring a positive dining experience for all guests.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Answered phone calls to take orders, give information and document reservations.
- Took initial drink orders and relayed information to wait or bar staff.
- Opened and closed seating sections according to volume of guests.
- Accommodated special seating requests for guests to enhance satisfaction.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Waitress
Diaz on Surrey Boutique Hotel
01.2011 - 12.2012
- Provided timely tableside assistance to guests requiring additional condiments or utensils.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- Collaborated closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
Waitress / House Keeper
Randburg Inn Hotel
01.2004 - 01.2009
- Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
Education
Grade 11 - Travel & Tourism,Computer
Diepsloot Combined High School
Johannesburg, South Africa 04.2001 - 04.2007
Diploma - Receptionist
Li Hills Training College
Johannesburg, South Africa 04.2001 -
Certified Guest Service Professional - Hospitality
American Hotel & Lodging Educational Ins.
Johannesburg, South Africa 04.2001 -
Service of Alcohol Program - Hospitality
Thirst Bar Academy
Johannesburg, South Africa 04.2001 -
Security Officer Grade E, D&C - Security And Protective Services
Mtshoko Security Training Collage
Johannesburg, South Africa 04.2001 -
CCTV - Security System Technology
Mtshoko Security Training Collage
Johannesburg, South Africa 04.2001 -
Skills
Customer Service,Guest Engagement,Dining area maintenance
undefinedHealth Status
Good
Personal Information
- ID Number: 8712010335083
- Date of Birth: 12/01/87
- Gender: Female
- Nationality: South African
- Marital Status: Married
References
1. Mr. Thabo Ngcobo
Restaurant Manager
(The Maslow sun international)
+27646809052
2. Zintle Mkhize Supervisor
(The Maslow sun international)
+966548907990
Email:zintlemkhize@icloud.com
3. Ms. Sanitia Rheeder
Hotel Manager
(Diaz on Surrey Boutique Hotel)
+2782 7709180
Timeline
Hostess
Lucuna, the Maslow Hotel (Sun international)
10.2013 - 02.2019
Waitress
Diaz on Surrey Boutique Hotel
01.2011 - 12.2012
Waitress / House Keeper
Randburg Inn Hotel
01.2004 - 01.2009
Grade 11 - Travel & Tourism,Computer
Diepsloot Combined High School
04.2001 - 04.2007
Diploma - Receptionist
Li Hills Training College
04.2001 -
Certified Guest Service Professional - Hospitality
American Hotel & Lodging Educational Ins.
04.2001 -
Service of Alcohol Program - Hospitality
Thirst Bar Academy
04.2001 -
Security Officer Grade E, D&C - Security And Protective Services
Mtshoko Security Training Collage
04.2001 -
CCTV - Security System Technology
Mtshoko Security Training Collage
04.2001 -
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