Dedre Oosthuizen

• Cashbook.
• Sent statements to clients with all open invoices.
• Drawn Age Analysis for clients, and phone all clients who have outstanding payments on invoices.
• To post all payments to customers who paid their invoices according to the bank statements and cash.
• Verify overdue accounts, and then suspend services to the clients.
• Debtors' reconciliation on the accounts, as requested.
• Intercompany accounts.
• Reporting on Debtors – Weekly analysis with comments.
• Assisting with the bad debts provision.
• Updating the client’s database with the correct details, including bank details.
• Calling clients regarding outstanding accounts and returned debit orders.
• Responding to clients' queries in a timely manner.
• Sent invoices.
• Allocate payments to invoices in the system (Sage Evolution).
• ADHOC queries when requested by clients and management.
• Franchises fulfill debtors' functions.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Maintained a professional atmosphere within the office setting through effective communication skills.

• Cashbook for Carlswald Health-Worx Medical Centre for 6 entities:

Carlswald GP

Carlswald Dental

Carlswald Orthodontist

• Raslouw Orthodontist.
• Cresta Orthodontist
• Boksburg Orthodontist
• Done Ophthalmologist book as well, but not any longer as Doctor has his own private practice now
• Working through all medical aid ERA's
• Following up on outstanding medical aid claims
• Patient liability and medical aid age analysis for management.
• Invoicing and linking of all Enhanced Fee's
• Health-ID for all doctors
• Customer queries.
• Phoning for outstanding monies
• Sending out statements to patients
• Sending out SMS's for outstanding monies
• Handing over overdue accounts to legal department
• Assisting Carlswald clinic with un-submitted claims and/or errors that occurred when trying to submit
• Linking of credits and debits
• Processing medical aid remittances manually, if not available on the ERA.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Reduced errors in data entry through rigorous attention to detail and double-checking work.
• Trained new staff.

• Reporting directly to the audit manager.
• Cashbook –Allocating payments ono Fusion
• Following up on all payments due by customers
• Sending invoices and statements to customers via email
• Handling all customer queries
• Income and expense report on a weekly basis
• Age analysis
• EFT payments to all suppliers
• Stock take weekly
• Solving and sending a stock discrepancy report to management
• Entering supplier invoices received by generating a goods received note
• Upon receipt of customer orders, received from manager on daily basis, I generate a dispatch note from Fusion
• Creating new stock codes
• Stock management
• Stock control
• Daily filing

• Liaising with clients.
• Communicating with the bank for the statements.
• Allocating the incoming funds for the day.
• Updating all the customer reconciliations.
• Capturing invoices as they come in from the Head Office.
• Sending customer recons to clients
• Following up on overdue payments.
• Sending invoices to the customers
• Handling all queries from the customers regarding late payments
• Updating the cashbook on a daily basis
• Daily office filling
• Generating BOP collection schedules for Standard Bank – All invoices due for each month
• Weekly overdue report
• Invoice – Pastel Accounting.
• Book internal flights, transport & accommodation for ExxonMobil Chemical employees coming to South Africa
• Processing new orders placed onto recons (Excel)
• Making payments to our suppliers
• Fill B.O.P forms in to release incoming funds from South Africa to Belgium – Foreign Currency
• Enhanced customer service with timely and accurate information when handling inquiries.

• Liaising with clients.
• Credit card authorization
• Credit card limit increases
• Cancellation of authorization codes
• Call Centre queries
• Gave training to new staff
• Was offered a supervisor position
• Demonstrated strong problem-solving skills by resolving customer issues during first call.
• Utilized active listening skills to identify customer needs and provide appropriate solutions.
• Collaborated with colleagues to share best practices and improve overall team performance.

• Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
• Answered a multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
• Answering client queries as best as possible.
• Generating an Excel spreadsheet for information to be added.
• Updating the Customer Database.
• Filling out new customer documentation and invoices.
• Faxing personal documentation.
• Client Liaison.
• Generate invoices, orders, and phone for quotes.
• General office duties.
• Pastel accounting.
• Improved workplace productivity with the implementation of a centralized filing system, organizing both digital and physical documents.
• Maintained an inventory of office supplies and placed orders.

• Supported the General Manager in making important decisions by providing valuable insights from data analysis.
• Taking messages and passing them onto the relevant individuals.
• I booked flights, transport, and accommodation for the MD.
• Generating quotations and invoices
• Client Liaison
• Minting the meetings
• Placing of Purchase Orders
• Liaising with clients to making sure they are satisfied
• Liaising with suppliers, to make sure that stock will be delivered on time
• Client order follow-ups
• Goods received notification
• Client order delivery notification
• Updating supplier and client information
• Debt collecting
• PA to the MD
• Delivery notes sent to customers when requested
• Filing
• Data capturing
• Arrange collections
• Spreadsheets on Excel and Microsoft Word
• Pastel accounting
• Contributed to a positive work environment by managing team-building events and employee recognition programs.
• Enhanced executive efficiency by managing schedules, appointments, and travel arrangements.