Summary
Work History
Education
Skills
Software
Timeline
Generic

Declan Shirley

Control Room Operator (Collectons And Repossessions)
Kempton Park

Summary

Dynamic Control Room Operator with proven expertise at Cartrack in crisis management and process control. Enhanced operational efficiency through strategic resource allocation and effective team collaboration, achieving significant reductions in incident rates. Skilled in emergency response and problem-solving, fostering a positive work environment while ensuring compliance with safety protocols.

Knowledgeable Control room operator: Repossessions with solid background in overseeing control room operations and ensuring smooth functionality. Managed critical systems and provided timely responses to operational demands. Demonstrated excellence in system monitoring and incident management.

Professional operator prepared to excel in monitoring and managing control room environments. Extensive experience in maintaining system integrity and ensuring operational efficiency. Focuses on team collaboration and achieving reliable results, adapting flexibly to dynamic requirements. Skilled in system monitoring and incident resolution, and valued for reliability and problem-solving abilities.

Work History

Control Room Operator: Repossessions

Cartrack
07.2025 - Current
  • Maintained high levels of safety in the workplace through diligent observation and strict adherence to protocols.
  • Ensured smooth transitions between shifts by maintaining clear communication lines with colleagues and providing comprehensive briefings on relevant issues.
  • Managed crisis situations calmly under pressure, collaborating with team members to resolve problems quickly while minimizing potential impacts on operations.
  • Reduced response times for emergencies by closely monitoring alerts and coordinating swift action among team members.
  • Helped to maintain a positive work environment by fostering open communication, teamwork, and mutual respect among control room staff.
  • Reported complex issues and conditions to management for specialized diagnosis and repair.
  • Tracked and recorded status of operational systems using applicable journals, and control system tools.
  • Contributed to a significant reduction in incidents through consistent enforcement of safety guidelines within the control room environment.
  • Contributed to achieving production targets by efficiently allocating resources and monitoring progress on key performance indicators.
  • Increased plant performance by continually refining operating procedures based on real-time data analysis.
  • Optimized energy usage through careful monitoring of power consumption patterns and implementation of conservation measures.
  • Monitored operations to spot and report on issues for quick resolution.
  • Operated and maintained surveillance equipment to ensure secure and efficient control room operations.
  • Coordinated with external agencies during emergency situations to provide accurate and timely information, ensuring effective response efforts.

Collections Agent

Cartrack
07.2025 - Current
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Counseled debtors on payment options and arranged installment agreements.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
  • Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
  • Improved overall portfolio performance through consistent monitoring of accounts and proactive identification of potential issues.
  • Negotiated to collect balance in full.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Processed payments and applied to customer balances.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.
  • Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
  • Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
  • Promoted a positive work environment by contributing innovative ideas for process improvement within the team.
  • Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Trained new team members on scripts, company services, and collection strategies.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Prepared and submitted legal documents to initiate court proceedings.

Education

High School Diploma -

Jeugland
Kempton Park, South Africa
04.2001 -

Skills

Process control

System monitoring

Security camera monitoring

Alarm management

Emergency response

Control system navigation

Telephone switchboard operation

Dispatching

Industrial safety

Data entry

Multitasking

Decision-making

Controls monitoring

Team building

Self motivation

Problem-solving abilities

Problem-solving

Professionalism

Software

Website design

Website creator

IT etc

Timeline

Control Room Operator: Repossessions

Cartrack
07.2025 - Current

Collections Agent

Cartrack
07.2025 - Current

High School Diploma -

Jeugland
04.2001 -
Declan ShirleyControl Room Operator (Collectons And Repossessions)