Debra Mazai
Mahikeng
Summary
Proven Receptionist Administrator with a track record of enhancing front office operations and customer satisfaction at C MED Suppliers. Expert in reception management and document organization, I significantly improved office efficiency and client relations. Skilled in multi-line phone operation and adept at creating a welcoming environment, my focus on streamlined processes and interpersonal communication has boosted overall productivity.
Overview
9
9
years of professional experience
Work History
Receptionist Administrator
C MED Suppliers
11.2018 - 03.2021
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Assisted in the planning and execution of company events for improved employee morale and client relations.
- Assisted in organizing company events, contributing to team morale and cohesion.
- Streamlined document preparation, enhancing accuracy and professionalism of outgoing communications.
- Ensured welcoming environment for visitors, contributing to positive first impressions.
- Managed multi-line phone system, ensuring prompt and courteous service to callers.
- Coordinated meeting room bookings, optimizing space utilization and accommodating diverse needs.
- Conducted market research for administrative tools, leading to better resource allocation.
- Enhanced front office efficiency by streamlining appointment scheduling processes.
- Improved client satisfaction with timely and accurate information provision.
- Processed expense reports, ensuring timely reimbursement for employees.
- Facilitated onboarding of new staff by preparing workstations and necessary access credentials.
- Facilitated communication between departments, improving overall organizational efficiency.
- Improved data management practices, safeguarding confidential information more effectively.
- Developed and maintained organized filing systems, reducing retrieval time for important documents.
- Increased office security by updating visitor check-in procedures and protocols.
- Maintained inventory of office supplies, preventing shortages and supporting daily operations.
- Enhanced efficiency of mail distribution, ensuring timely delivery and response.
- Supported executive team with travel arrangements, optimizing schedules and logistics.
Receptionist Administrator
Sholex Lewix Fashion Designer
03.2012 - 10.2018
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
Education
Certificate - First Aid Level 1&2
Prince And Princess Training Institute
Johannesburg, South Africa 08.2024
Certificate - Nurse Aid
Prince And Princess Training Institute
Johannesburg, South Africa 08.2024
Diploma - Caregiving
Prince And Princess Training Institute
Johannesburg, South Africa 08.2024
High School Certificate -
Highfield High School
Harare, Zimbabwe 11.2008
Skills
- Reception Management
- File Organization
- Multi-line phone operation
- Appointment Setting
- Reception Area Maintenance
- Payment Collection
- Mail handling
- Document scanning and digitization
- Document Management
- Appointment Scheduling
Languages
English
Upper intermediate (B2)
Timeline
Receptionist Administrator
C MED Suppliers
11.2018 - 03.2021
Receptionist Administrator
Sholex Lewix Fashion Designer
03.2012 - 10.2018
Certificate - First Aid Level 1&2
Prince And Princess Training Institute
Certificate - Nurse Aid
Prince And Princess Training Institute
Diploma - Caregiving
Prince And Princess Training Institute
High School Certificate -
Highfield High School
Similar Profiles
RAJVEER SINGH RATHORERAJVEER SINGH RATHORE
Team member at VAPE SUPPLIERS LTD.Team member at VAPE SUPPLIERS LTD.
Anna TaylorAnna Taylor
Intern at General Contractors and Suppliers AssociationIntern at General Contractors and Suppliers Association
JANA AMBROSOVAJANA AMBROSOVA
Chairman at National Association of Energy SuppliersChairman at National Association of Energy Suppliers