Debra K. Motloutsi
Administrator
Midrand
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
4
4
Languages
Work History
ACTING SUPERVISOR, BACK OFFICE AND RECORDS
ROAD TRAFFIC INFRINGEMENT AGENCY
Midrand
02.2025 - 05.2025
- Evaluate team performance against set targets, providing constructive feedback for continuous improvement efforts.
- Organize workflow and delegate tasks effectively to ensure timely project completion without compromising quality.
- Attend to enquiries and perform online verifications.
- Provide ongoing support and guidance to team (9) members, fostering a positive work environment conducive to growth and excellence.
- Reduce error rates by establishing strict quality control measures for all back office and records management tasks.
- Keep up breast with the leave administration for the unit
- Provided exceptional and professional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Review office policies and update existing policies
- Provide support with the compilation of weekly,quarterly reports and annual performance scorecards.
ADMINISTRATOR, BACK OFFICE AND RECORDS MANAGEMENT
ROAD TRAFFIC INFRINGEMENT AGENCY
Midrand
05.2017 - Current
- Efficiently manage the reception, digitization, and uploading of AARTO elective forms (+160 per day) from alleged infringes
- Deliver exceptional customer service at the AARTO helpdesk, addressing inquiries telephonically and through emails
- Coordinate the distribution of AARTO elective options among team members for prompt processing
- Conduct verification of AARTO elective option forms(+160 per day) for accuracy, received through email, physically and post
- Support Communication Units in AARTO road safety campaigns, focusing on public education regarding AARTO regulations
- Foster strong relationships with Issuing Authorities through regular visits to enhance operational collaboration
- Address and resolve queries pertaining to processed AARTO applications and related administrative procedures
- Execute comprehensive administrative tasks to ensure seamless operations within the department
ASSISTANT HR ADMINISTRATOR
ROAD TRAFFIC INFRINGEMENT AGENCY
Midrand
08.2021 - 02.2024
- Streamline document preparation and CV management for efficient candidate shortlisting and interview coordination
- Manage HR and Finance-related staff matters within business units, ensuring seamless operations
- Facilitate recruitment and selection processes
- Maintain (+160) personnel files, both manually and electronically
- Deliver comprehensive administrative support across all HR functions, optimizing process efficiency
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Coordinate the submission of weekly,monthly and quarterly plans and reports for the HRM unit
- Updated HR database with new employee information, changes in benefits, and other details on ESS system.
- Conduct data audits to uphold the highest standards of data integrity
- Support Learning and Development initiatives through diligent administration, record-keeping, and document distribution
- Contribute to workforce skill enhancement by assisting with the administration of the workplace skills plan
- Ensure accuracy in expense management by continuously verifying claims
- Coordinate the incoming and outgoing submissions within HRM unit.
Education
POSTGRADUATE DIPLOMA - PUBLIC ADMINISTRATION
UNIVERSITY OF SOUTH AFRICA
PRETORIA 01.2023 - 12.2024
B-TECH - POLICING
UNIVERSITY OF SOUTH AFRICA
PRETORIA 01.2017 - 05.2018
CERTIFICATE - LABOUR RELATIONS MANAGEMENT
UNIVERSITY OF SOUTH AFRICA
PRETORIA 01.2016 - 12.2016
NATIONAL DIPLOMA - POLICING
TSHWANE UNIVERSITY OF TECHNOLOGY
PRETORIA 02.2013 - 09.2015
GRADE 12 SENIOR CERTIFICATE -
ELIZABETH MATSEMELA SEC SCHOOL
PRETORIA 01.2010 - 12.2010
Skills
- Client orientation and customer focus
- Administrative support
- Customer service
- Computer literacy
- Deadline driven
- Attention to detail
- Written and Verbal communication skills
- Telephone etiquette
- Team player
- Problem solving and conflict management
- Analytical skills
- Interpersonal skills
- Client orientation and customer focus
Personal Information
- Date of Birth: 04/29/93
- 9304290863080
- Nationality: South African
- Driving License: C1 (Own vehicle)
- Female
Timeline
ACTING SUPERVISOR, BACK OFFICE AND RECORDS
ROAD TRAFFIC INFRINGEMENT AGENCY
02.2025 - 05.2025
POSTGRADUATE DIPLOMA - PUBLIC ADMINISTRATION
UNIVERSITY OF SOUTH AFRICA
01.2023 - 12.2024
ASSISTANT HR ADMINISTRATOR
ROAD TRAFFIC INFRINGEMENT AGENCY
08.2021 - 02.2024
ADMINISTRATOR, BACK OFFICE AND RECORDS MANAGEMENT
ROAD TRAFFIC INFRINGEMENT AGENCY
05.2017 - Current
B-TECH - POLICING
UNIVERSITY OF SOUTH AFRICA
01.2017 - 05.2018
CERTIFICATE - LABOUR RELATIONS MANAGEMENT
UNIVERSITY OF SOUTH AFRICA
01.2016 - 12.2016
NATIONAL DIPLOMA - POLICING
TSHWANE UNIVERSITY OF TECHNOLOGY
02.2013 - 09.2015
GRADE 12 SENIOR CERTIFICATE -
ELIZABETH MATSEMELA SEC SCHOOL
01.2010 - 12.2010
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