Debra Forster
Head: Donor Relations
Johannesburg
Summary
Experienced Head: Donor Relations with over 20 years of experience in Blood Transfusion. Excellent reputation for resolving problems, getting the job done and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Self motivated with a passion for people and saving lives. Personal Values aligned with the Orgnisational Values. Transparency, Honesty, Respect, Excellence, Accountability, Diversity.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
Work History
Head: Donor Relations
SA National Blood service
Johannesburg
03.2007 - Current
- Management of Marketing and Donor recruitment strategies and a team of effective staff - tele recruiting, Education and Marketing.
- Conduct Business Planning and Financial Budgeting linked to it.
- Collaborated with team members to achieve target results.
- Developed team communications and information for meetings.
- Developed and maintained courteous and effective working relationships.
- Used coordination and planning skills to achieve results according to schedule.
Public Relations Practitioner
SA National Blood Service
Johannesburg
07.2002 - 02.2007
- Responsible for Donor Recruitment and meeting target of blood donation at the Midrand Branch
- Responsible for actioning a Budget and linked Business Plan.
- Managed a small team of staff
- Managed the branch stakeholders with the outcome of recruiting many blood donors and almost doubling the branches performance over 5 years.
- Increased customer satisfaction by resolving issues.
- Resolved problems, improved operations and provided exceptional service.
- Prepared variety of different written communications, reports and documents.
Education
High School Diploma -
Alexander Road High School
Port Elizabeth 04.2001 -
No Degree - Public Relations Practitioner
Port Elizabeth Technikon
Port Elizabeth 01.1999 - 12.2002
Management Advancement Programme - Equal To Honour - Management Development
Wits Education University
Johannesburg 01.2018 - 12.2018
Skills
Customer Relationship Management (CRM)
undefinedTimeline
Management Advancement Programme - Equal To Honour - Management Development
Wits Education University
01.2018 - 12.2018
Head: Donor Relations
SA National Blood service
03.2007 - Current
Public Relations Practitioner
SA National Blood Service
07.2002 - 02.2007
High School Diploma -
Alexander Road High School
04.2001 -
No Degree - Public Relations Practitioner
Port Elizabeth Technikon
01.1999 - 12.2002
Walking, Braaiing and family time with my children
I value family and encourage a very good work/life balance. Our family is important to us and ensuring we get off time to do some Rest and Relation.
I enjoy being outdoors and love trying a new recipe.
Walking, Braaiing and family time with my children
I value family and encourage a very good work/life balance. Our family is important to us and ensuring we get off time to do some Rest and Relation.
I enjoy being outdoors and love trying a new recipe.
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