DEBORAH MATHEBULA
Pretoria
Summary
Welcoming clerical professional with 3 years of experience in Hospitality office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, Guest reservation and Placing of orders. Accurate when entering information in data base and keeping organized filing systems. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Front of House Team Member
Simbavati Hilltop Lodge
Mpumalanga
01.2018 - 12.2021
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Assisted staff with filing, scanning and copying documents during peak schedules to support administrative duties and utilize time management skills.
- Checked room availability and calendar bookings to schedule reservations for incoming guests and provide detailed itinerary.
- Calculated billings and hotel charges and provided receipts to customers, delivering proof of transaction.
- Verified ID and payment preference of guests to make transactions faster and more flexible.
- Operated multi-line telephone console system to answer and triage calls to designated recipients, offering smooth communications.
- Registered guest information on database to maintain accuracy and tracking information.
- Submitted incident and activity reports to alert management and address urgent situations, practicing safety and security measures.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Provided keys, map and directions to room, restaurant and pool area to acquaint guests with hotel.
- Collaborated with housekeeping and maintenance to address need of guests, increasing customer satisfaction.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Monitored food quality and freshness throughout day.
- Processed customer payments and balanced cash drawers.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Utilized POS system to receive and process food and beverage orders.
- Greeted customers and answered inquiries regarding menu items and specials.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Observed diners to respond to additional requests and determine when meal completed.
Housekeeping Room Attendant
Simbavati Hilltop Lodge
Mpumalanga
06.2014 - 12.2017
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Responded to requests from patrons for linens and toiletries.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Oversaw calendar to manage organized cleaning schedule and complete tasks on time.
- Aided manager in developing and executing of new cleaning procedures and protocols to improve cleaning process.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Sorted, laundered and put away various laundry items.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Hang, cleaned and rehung draperies to maintain freshness.
- Polished fixtures to achieve professional shine and appearance.
- Handled requests for extra linens, toiletries and other supplies.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Changed bed linens and collected soiled linens for cleaning.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Rotated linens in storerooms and replenished when supplies ran low.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
Education
Certificate - N2 , N3, N4 Electrical Engineering
Sandton Technical College
Gauteng Pretoria 08.2021 - Current
Certificate - Hospitality
South African College for Tourism
Eastern Cape Graafreinet 01.2017 - 11.2017
Certificate - Office Computing
Arrise businesses college
Mpuma Bushbuckridge 01.2006 - 06.2006
Grade 12 - Secondary Education
Mugena High School
Mpumalanga Bushbuckridge 01.2006 - 11.2006
Certificate - Safety Management
NOSA
Limpopo Polokwane 01.2021 - 01.2021
Certificate - Civil Engineering And Building Construction
Ehlanzeni FET College
Mpumalanga Bushbuckridge 01.2010 - 11.2011
Skills
ProfessionalTechnical documentation and reportingProficient in MS office programs such as Outlook, Word, Internet, E-mailsAnd ExcelDemonstrated leadership skillsCan build strong interpersonal relationshipsComprehensive knowledge of test instrumentation, measurement techniquesAnd metrology methodsPersonal QualitiesHaving an analytical mindAbility to problem solve in a logical wayExcellent punctuality and attendance record
Customer/Client relations
Verbal and written communication
Telephone skills
Expense reporting
Travel coordination
Organization skills
Mail handling
Multi-line Telephone Systems
Time management
Customer and client relations
Documentation and reporting
Correspondence distribution
Staff Management
Accomplishments
- Bongi Khoza
- Company: Simbavati hilltop lodge
Timeline
Certificate - N2 , N3, N4 Electrical Engineering
Sandton Technical College
08.2021 - Current
Certificate - Safety Management
NOSA
01.2021 - 01.2021
Front of House Team Member
Simbavati Hilltop Lodge
01.2018 - 12.2021
Certificate - Hospitality
South African College for Tourism
01.2017 - 11.2017
Housekeeping Room Attendant
Simbavati Hilltop Lodge
06.2014 - 12.2017
Certificate - Civil Engineering And Building Construction
Ehlanzeni FET College
01.2010 - 11.2011
Certificate - Office Computing
Arrise businesses college
01.2006 - 06.2006
Grade 12 - Secondary Education
Mugena High School
01.2006 - 11.2006