DEVON JULIES
Port Elizabeth / Gqeberha
Summary
Highly motivated and analytical graduate with 3+ years of retail and fintech operations experience within PEPCell, combined with a recently completed BCom in International Business (2025) and an IT System Support qualification. Proven track record in high-volume, target-driven environments requiring strong administration, customer service, stock flow control, reporting accuracy, and operational excellence. Demonstrates strong commercial awareness, data analysis capability, and hands-on experience supporting day-to-day operations, identifying sales opportunities, improving processes, and maintaining compliance standards. Recognised for professionalism, adaptability, integrity, and a strong work ethic. Eager to launch a career where business acumen, analytical ability, and operational experience can contribute to a fast-paced, customer-centric environment.
Overview
3
3
years of professional experience
Work History
Sales and Customer Service Representative
PEPCell
03.2023 - Current
- Operate in a fast-paced, high-volume retail and fintech environment focused on customer service, operational efficiency, and revenue growth.
- Maintain accurate daily administrative processes, reconciliations, and transactional records.
- Ensure compliance with internal controls, policies, and reporting standards.
- Support smooth daily operations in a deadline-driven environment.
- Manage stock levels through product movement tracking and demand awareness.
- Support stock counts, merchandising accuracy, and replenishment processes.
- Reduce stock losses through disciplined stock control procedures.
- Monitor daily and monthly sales performance to identify trends and opportunities.
- Use reporting insights to support product performance and decision-making.
- Track commission-based products and revenue streams accurately.
- Deliver excellent customer service, increasing repeat business, and loyalty.
- Upsell products effectively while understanding customer needs.
- Resolve queries efficiently under pressure.
- Support store leadership in achieving targets, and maintaining standards.
- Assist with onboarding and guiding new team members.
- Contribute positively to a high-performance team culture.
Key Achievement:
🏆Certificate of Excellence – Customer Service (2024).
Education
Bachelor of Commerce (BCom) - International Business
MANCOSA
12.2025
National Certificate - IT System Support
CTU Training Solutions
12.2022
Skills
- Microsoft Excel
- Google Workspace
- Sales and Operations Reporting
- Data Analysis and Interpretation
- Administrative systems
- Email & Digital Communication
- IT Troubleshooting Basics
- Customer service
- Communication skills
- Teamwork
- Leadership
- Stock control
- Time Management
- Attention to detail
- Adaptability
Timeline
Sales and Customer Service Representative
PEPCell
03.2023 - Current
Bachelor of Commerce (BCom) - International Business
MANCOSA
National Certificate - IT System Support
CTU Training Solutions
Languages
Afrikaans
Advanced
C1
English
Proficient
C2
Awards
- Certificate of Excellence - Customer service 2024
References
Available upon request
Websites, Portfolios and Profiles
linkedin.com/in/devon-julies-a39244256/
Awards
Certificate of Excellence for customer service (2024)
References
Available upon request
Attributes
- Self-motivated and proactive
- Positive attitude with a growth mindset
- Excellent interpersonal skills
- Team player
- Ambitious and career-driven
- Strong Leadership Potential
- Professional and Reliable
- Detail-Orientated
- Adaptable and Resilient
- Works Well Independently
- Strong Work Ethic
Personal Information
Willing To Relocate.
Websites, Portfolios and Profiles
linkedin.com/in/devon-julies-a39244256/