Dean T Zembe
Cape Town
Summary
Proven leader in hospitality management, adept at boosting efficiency and customer satisfaction at Nuri Sushi Factory. Excelled in operations management and staff coordination, enhancing team performance and reducing costs. Skilled in POS systems and problem-solving, successfully implemented feedback-driven improvements, significantly elevating guest experience. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
Nuri Sushi Factory
07.2022 - 06.2024
- Managed daily operations to ensure high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
Barista, Cashier
TotalEnergies Woodstock
Cape Town
01.2022 - 06.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Cashier and Assistant Manager
Nuri Sushi Factory
10.2018 - 05.2021
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Enhanced customer satisfaction by providing efficient
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
High School Diploma -
Transparency High
Harare, Zimbabwe 01.2013
Skills
Staff Management
Operations Management
Customer Engagement
Front of House Management
Staff Scheduling
Point of Sale (POS) system operation
Teamwork and Collaboration
Problem-solving abilities
Cost controls
Timeline
Restaurant Manager
Nuri Sushi Factory
07.2022 - 06.2024
Barista, Cashier
TotalEnergies Woodstock
01.2022 - 06.2022
Cashier and Assistant Manager
Nuri Sushi Factory
10.2018 - 05.2021
High School Diploma -
Transparency High
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