Dean Martin Janse Van Vuuren
Equity, Johannesburg,South Africa
Summary
Organised and dependable IT System Consultant with 10 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work history
IT Systems Consultant
Electronic Laboratories
01.2014 - Current
- Managed IT support requests, solving problems quickly and implementing necessary technical solutions.
- Provided basic IT support to office users of desktops, laptops and devices.
- Provided base level IT support to non-technical personnel within the business.
- Conducted effective IT support service training for 5000 employees, leading to improved operational efficiency.
- Worked in team of 22 to provide exceptional first-line IT support to 5000 users.
- Facilitated workshops to support change management processes with 5000 + participants.
- Managed technical support and maintenance for hundreds of hospital, GP and multiple clients.
- Oversaw and delegated work activities for junior practitioners and support staff.
- Recorded supporting documentation for phone calls and written correspondence to provide tracking and to ensure compliance.
- Provided efficient and effective support to internal and customer-facing IT infrastructure.
- Liaised with external support providers to deliver exceptional care continuity.
- Delivered on-site IT technical support for multiple staff.
- Created effective, engaging online and printed support materials to aid activists' ability to promote current campaigns.
- Performed system analysis, documentation, testing, implementation and user support for platform transitions.
- Served as key corporate representative, liaising with various stakeholders in support of operational excellence.
- Maximized senior stylist's productivity and efficiency through diligent support and timely workstation preparation.
- Supported completion of 40 clinical audits with no deficiencies identified.
- Supported completion of [Number] clinical audits with no deficiencies identified.
- Challenged and supported management team to implement strategic cost control and revenue generation initiatives across business.
- Enabled individuals to integrate into community by providing a variety of supporting duties, including attending benefit agency appointments.
- Maintained regular office hours to help staff with questions and provide technical support.
- Provided high-quality support to department management.
- Facilitated smooth project execution by providing technical guidance and on-site support.
- Adapted support where possible to increase service accessibility.
- Provided technical support during construction, start-up, testing, system commissioning and performance monitoring.
- Enabled smooth running of events by providing efficient on-site support.
- Provided outstanding support to doctor/pathology throughout practical treatment procedures for positive outcomes.
- Worked with marketing to devise and implement social media strategies to support portfolio brands and corporate priorities.
- Maintained high availability of infrastructure through enterprise-wide planning, testing, implementation and support.
- Supported recruitment team with administrative tasks, improving departmental efficiencies by 250%.
- Monitored the activities and supporting systems in a medical setting to ensure their compliance with all institutional and regulatory requirements
- Supported service users with Path Portal tasks such as registering, resetting of passwords and adding of publications.
- Monitored and performance-managed office support staff.
- Provided Level 2 technical support and troubleshooting in order to access interface system data
- Supported company growth by working constructively with staff members, taking on and facilitating new projects
- Supported organisations in meeting high quality standards through professional technical solutions.
- Supported senior technicians with hospital equipment.
PC Faults and Billing Admin Clerk
Lancet Laboratories
01.2012 - 01.2013
- Gathered information, created charts and produced reports for management.
- Applied maths abilities to calculate and check financial figures.
- Examined, scanned and input documents in software system.
- Received and checked financial statements and reconciled related accounts.
- Opened and routed business parcels and letters.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Maintained excellent client satisfaction by providing professional, courteous customer service.
- Replaced and disposed of malfunctioning items.
- Configured, tested and maintained network equipment.
- Controlled access to computer network, setting up accounts and access levels.
- Organised regular systems testing and maintenance to minimise breakdowns and help-desk queries.
- Investigated problems with hardware and software to trace faults.
- Worked with systems users to determine areas in need of improvement and gather requirements for updates.
Workforce Management
Lancet Laboratories
01.2008 - 01.2011
- Oversaw workforce recruitment and development processes to guarantee service excellence.
- Advised top management on appropriate employee corrective actions.
- Facilitated seamless running of operations by serving as a link between management and staff.
- Maintained smooth operations through careful management of office workflow and administrative processes.
- Reported problems and any concerns to management.
- Worked with wider management teams in strategic planning and operational improvement implementation to aid overall business growth.
- Assisted management staff in annual year-end processes and data audits.
- Created document management protocols and presented to management for review.
- Built positive, professional relationships with saff through effective communication and behaviour management, aiding continued academic and personal development.
- Monitored junior workforce progress in line with KPIs, implementing further training and incentives where necessary.
- Kept dialing systems up-to-date for clear availability management.
Outbound Team Leader
Lancet Laboratories
01.2008 - 01.2011
- Supported team by demonstrating respect and willingness to help.
- Reviewed customer history to recommend appropriate products and services.
- Carried out day-to-day duties accurately and efficiently.
- Generated Key Performance Indicator reporting to drive better performance.
- Handled high-volume telephone and email enquiries to minimise backlogs.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Completed customer orders with speed and accuracy.
- Displayed energy and enthusiasm in fast-paced environment.
- Oversaw daily operations to achieve high productivity levels.
Inbound Team Leader
Lancet Laboratories
01.2008 - 01.2009
- Streamlined processes to improve and optimise office operations.
- Organised financial and operational data to help with yearly budgeting and planning.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Drafted procedural statements and guidelines for company-wide use.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Streamlined processes to achieve efficiencies and cost savings.
- Supervised and mentored 14 multidisciplinary team members.
- Progressed to Team Leader position within 14 months working at company.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Call Centre Inbound Agent
Lancet Laboratories
01.2006 - 01.2007
- Managed customer relationships to achieve high satisfaction rate.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
- Attended regular product training to enhance customer advice.
- Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
- Improved call metric standards to exceed performance KPI targets.
- Recommended call routing strategies, reducing average on-hold times.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Logged call details and customer information in secure systems, improving data collection measures.
Apprentice
Joy's Plumbing/Electrical
01.2005 - 01.2006
- Positioned and held materials for senior professionals to complete work.
- Adjusted quickly to new environments, working confidently with minimal supervision.
- Finished on-the-job training within set deadlines.
- Showed initiative by anticipating future business needs.
- Completed related coursework on time and to high standard.
- Took on individual project work, providing deliverables within agreed timeframes.
- Actioned feedback and constructive criticism, demonstrating improvement and commitment to learning.
- Supported daily operations to improve outcomes.
Apprentice
Khaya Plumbing/Electrical
01.2005 - 01.2006
- Positioned and held materials for senior professionals to complete work.
- Adjusted quickly to new environments, working confidently with minimal supervision.
- Guaranteed personal compliance to company policies.
- Finished on-the-job training within set deadlines.
- Showed initiative by anticipating future business needs.
- Reported issues and concerns to supervisor to help improve work processes.
- Supported daily operations to improve outcomes.
- Took on individual project work, providing deliverables within agreed timeframes.
Machine Operator
Gold Reef City
01.2005 - 01.2005
- Kept machinery well-maintained in line with safety regulations.
- Monitored machinery in operation to identify concerns and make corrections or report complex problems.
- Cleared debris and waste from working areas, maintaining safe conditions.
- Monitored machine function and performance, quickly diagnosing malfunctions to reduce operational downtime.
Education
Electronic and Lancet Laboratories
South AfricaElectronic Laboratories
South AfricaLong Service Award -
Lancet Laboratories
04.2001 -
(Level 4) -
SETA
South AfricaSenior Certificate - undefined
Fakkel High School
2005
Skills
- Advanced critical thinking
- Programming and design skills
- Strategic planning and review
- Business requirements matrixes
- Product development
- Data mapping
- Business process mapping
- Technical analysis
- Cost estimation and budgeting
- Integrated Reporting Information System (IRIS)
- Project documentation
Languages
English
Fluent
Afrikaans
Fluent
Timeline
IT Systems Consultant
Electronic Laboratories
01.2014 - Current
PC Faults and Billing Admin Clerk
Lancet Laboratories
01.2012 - 01.2013
Workforce Management
Lancet Laboratories
01.2008 - 01.2011
Outbound Team Leader
Lancet Laboratories
01.2008 - 01.2011
Inbound Team Leader
Lancet Laboratories
01.2008 - 01.2009
Call Centre Inbound Agent
Lancet Laboratories
01.2006 - 01.2007
Apprentice
Joy's Plumbing/Electrical
01.2005 - 01.2006
Apprentice
Khaya Plumbing/Electrical
01.2005 - 01.2006
Machine Operator
Gold Reef City
01.2005 - 01.2005
Long Service Award -
Lancet Laboratories
04.2001 -
Electronic and Lancet Laboratories
Electronic Laboratories
(Level 4) -
SETA
Senior Certificate - undefined
Fakkel High School
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