Dean Moodley

It is with great pleasure to introduce to your company the profile of Dean Moodley. Thank you for taking time to peruse Dean's CV and considering Dean's application. Below find some of Dean's characteristics and strengths we pick up during our screening and interviewing process. Characteristic - Good business acumen - Strong sales background - Level-Headed - Matured - Responsible - Ambitious - Desire to make a success

• Good business acumen
• Strong sales background
• Level-Headed
• Matured
• Responsible
• Ambitious
• Desire to make a success

• Dean is a strong individual with excellent business acumen. He has a very impressive sales and operations background and we have no doubt that he will shoot out the lights in any environment where given the opportunity.
• He has had his own business for some time, which is a genuine benefit to an employer, because he will understand the bigger picture, as well as the finer nuances within your business.
• He has also dealt with individuals and corporate executives on various levels in his career, making him more capable of hitting the ground running.
• He is also a person that will be quite simply put, will be able to open distribution channels where others cannot see a way forward.
• He is a very mature and responsible individual, with inherent family ties and values in all his dealings.
• Currently in his role as head of operations for First Assist (24hr Emergency & Roadside Assistance Call Centre), he has most definitely shown his capabilities and experience to quickly effect change and ensure efficient optimizations.
• Working with Dean has been a tremendous opportunity, has he always shares the vision of the company and ensures that we all see our role in the business to affect the vision.
• He has taught me many things, but most importantly how to get the desired results from my staff by coaching and mentoring individuals.
• Dean is probably the most strategic and analytical person I met in the corporate environment.
• He will always design new strategies to ensure that the business units he is in charge of succeed with their desired targets set out.
• He has taught me how to analyze reports to see trends and how to gear my teams accordingly to ensure that we consistently meet our SLA’s.
• After months of not achieving a 90% SLA, Dean managed to show us and equip us accordingly to not only achieve the 90% benchmark, however got us to consistently meet 95% in merely 2 months.
• Dean a man that always rules with an iron fist. He is extremely passionate about the quality of service delivered and the total customer experience.
• This having been said, he is totally compassionate to staff and is always willing to go the extra mile to ensure that they get his full attention and guidance always.
• Likes to always say 'we play hard and work harder'.
• I have worked with Dean for a very short time, however he immediately seen the potential in me and ensured that I delivered on that potential.
• A leader like none that I have worked with. Thank you for the support and guidance and more so thank you for getting individuals like me to believe.
• Having worked with Dean at a previous organization on the same level, I thought reporting to him at this new company was going to be very difficult.
• He totally proved me wrong and showed why he was offered the position to lead this company.
• His strategic thinking and never say die attitude allowed for him to turn the company around 360 degrees.
• Never one to take any credit but rather allow for his team to get that recognition.
• Even though he is our leader, he leads from back ensuring that none of us fall behind and was always there to pick up the pieces and teach us how to do things better.
• Dean you are truly an inspiration for all young leaders in the business world.

• Microsoft Office, Intermediate, More than 1 year
• Microsoft PowerPoint, Intermediate, More than 1 year
• Microsoft Excel, Intermediate, More than 1 year
• Microsoft Word, Intermediate, More than 1 year
• Internet, Intermediate, More than 1 year
• Retentions, Advanced, More than 1 year
• Quality Assurance, Advanced, More than 1 year
• Coaching, Intermediate, More than 1 year
• Report Writing, Advanced, More than 1 year

• First Assist Management, 24Hr Emergency and Roadside Assistance, Head of Operations, 2017-04-01, 2019-02-01, Personal, Design and implement new CRM functions to create efficiencies within the call center environment., Re-negotiate all SLA agreements with all service providers and partners, ensuring a cost-effective strategy is adhered to always., Recruitment of staff that are multi skilled in all areas of the business as well with full product knowledge of all insurance companies., Sourcing of new telephony and connectivity partners to integrate within the existing CRM, allowing for further optimization., Oversee the company’s financial performance, as well as manage the budget spend., Constantly communicate with all insurance partners, around performances delivered on monthly basis., Manage all SLA’s both to clients as well as with partners and Service providers., Manage a group of Operations Managers that work on a shift basis, ensuring that they have the necessary support from all other business units to deliver the service levels required., Analyze problematic situations and occurrences and provide solutions to ensure emergencies are attended to promptly and with no business interruption., Prepare and implement comprehensive business plans to facilitate achievement by planning cost-effective operations and market development activities., Ensure company policies and legal guidelines are communicated all the way from the top down in the company and that they are followed at all times., Re-structure of Training department to ensure that all staff are geared with the correct product knowledge and system processes. Also manage the QA department, to ensure that all clients requirements are being met., Writing of all standard operating procedures in line with business and clients requirements., Workforce Management: Scheduling & Forecasting., Handling Sensitive customer complaints as well as a design and monitor of a CSI portal., Conducting monthly performance appraisals of direct reports., Discipline (formal and informal), as well representing company for all internal disciplinary matters.
• Moodsie Consulting (Elite Sports/ Bulldogs Cafe/ Thirsty Badger), Events and Food Industry, Managing Director, 2016-01-01, None, Headhunted by First Assist Management, Develop and execute the company’s business strategies to grow and sustain the business., Prepare and implement comprehensive business plans to facilitate achievement by planning cost-effective operations and market development activities., Ensure company policies and legal guidelines are communicated all the way from the top down in the company and that they are followed always., Communicate and maintain trust relationships with shareholders, business partners and authorities., Oversee the company’s financial performance, investments and other business ventures., Delegate responsibilities and supervise the work of executives providing guidance and motivation to drive maximum performance., Reward performance with staff, solve conflict issues and resolve client problems., Act as the PRO of the company in ways that strengthen its profile., Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth.
• Multiplier Financial Group, Insurance, Business Development & Commercial Director, 2015-01-01, 2015-12-31, Contract Term Ended & I Wanted to Grow my own businesses, Develop and implement commercial strategies according to company goals and objectives aiming to accelerate growth., Conduct market research and analysis to create detailed business plans on commercial opportunities (expansion, business development etc.)., Understand the requirements of existing customers to ensure their needs are being met., Act to acquire new customers and manage client relationships (new and existing)., Collaborate with and coordinate diverse teams (marketing, sales, customer service etc.)., Build and maintain profitable partnerships with key stakeholders., Monitor performance of commercial activities using key metrics and prepare reports for senior management., Assist in setting financial targets and budget development and monitoring.
• Eqstra Fleet Management, Logistics, Head of Operations, 2011-01-01, 2013-01-31, Better Opportunity, Designing and implementing service strategy., Workforce Management: Scheduling and forecasting., Achieve qualitative and quantitative targets., Business process analysis and refinement., Handling sensitive customer complaints., Preparing Budget and manage departmental expenses.
• Eqstra Fleet Management, Logistics, Project Manager, 2011-06-01, 2011-11-30, Internal Promotion to a more Senior Role, Design of new business products., Operation Management., Strategic planning for lead generation (Key Accounts)., Business process analysis and refinement., System design & specification rollout.
• Electronic Toll Collection, Corporate Services, Key Account Manager, 2011-02-01, 2011-05-31, Promoted Internally, Design and implementation of service strategy., Design operation plan for call center., Implementation of projects through Key Account Holders.
• Ayoba Industries, Industrial Supplies, Operations Manager, 2010-06-01, 2010-12-31, Career Growth and Better Opportunity, Project Management for FIFA 2010 – Fan Fests., Operation Management consulting in the short-term insurance industry., Strategic planning for lead generation., Facilitating government tenders.
• OUTsurance, Insurance, National Business Development Manager, 2009-11-01, 2010-05-31, Better Opportunity, Designing and implementing lead generation strategy., Responsible for Key Account Management., Networking with Dealerships nationally., Networking within First Rand Group nationally., Setting up marketing campaigns for lead generation., Design and implementation of incentives within the key accounts sector., Reporting and Analysis: quantitative and qualitative., Recruitment., People Management.
• OUTsurance, Insurance, Various Roles - See Work Experience, 2004-03-01, 2009-09-30, Promoted Internally into various departments and roles, Positions Held - Retentions Manager (1 year), Client Care Manager (1 year), Retention Team Manager (1 year), Inbound Sales Team Manager (1 year), Outbound Sales Consultant (6 months), Inbound Sales Consultant (1 year)., Some duties of various roles - Designing and implementing service strategy., Workforce Management: Scheduling and forecasting., Achieve qualitative and quantitative targets., Business process analysis and refinement., Handling sensitive customer complaints., Providing input for resolution of Ombudsman queries., Customer retention., Setting up Inbound and Outbound campaigns., Design and implementation of incentives., Reporting and Analysis: quantitative and qualitative., Reporting and Analysis: competitors in the industry., Benchmarking of service standards., Staff sales and requirements forecasting., Recruitment and screening., Preparing Budget and manage departmental expenses., Assessment of training needs., People Management (career planning, team building)., Performance Management., Managing and leading the Retention Teams., Workforce Management: Scheduling and forecasting., Develop, implement and auditing of monthly incentive scheme., Conducting bi-annual performance appraisals of direct reports., Discipline (formal and informal)., Refine processes and procedures and suggest enhancements to systems Managerial functions within the department., Resolving sensitive queries., Recruitment of new staff., Facilitating of meetings of teams., Providing feedback on outputs to portfolios., Assessment and implementation of training needs., Ensuring that compliance requirements are met., Career counseling and mentorship., Facilitating annual strategic planning session., Design, implementation of departmental performance support program., Overseeing departmental Orientation program., Leading and managing a team of advisors., Workforce Management - scheduling & forecasting staff., Facilitating weekly team meetings., Conducting bi-annual appraisals of team members., Conducting tape training sessions., Interviewing potential new staff., Design and implementing training for new staff., Staff training sessions., Attending weekly operations meetings., Quality assurance., Participating in outbound campaigns.

• Gender: Male
• Driving License: Yes
• Availability: Immediately, Gauteng