DEAN EDWARD BUTTNER
Albemarle,South Africa
Summary
Accomplished Senior Manager experienced in process improvement and performance metrics analysis. Achieved organisational success through strong product development, training, and financial oversight. Focused on facilitating cross-functional communication and driving continuous business and professional improvement.
Overview
6
6
years of post-secondary education
27
27
years of professional experience
Work history
Senior Manager
C-Force Corporate Solutions
Gauteng, South Africa
2014.08 - 2026.07
- Directed project management activities for timely delivery of projects.
- Enhanced team performance with regular coaching and feedback sessions.
- Built strong partnerships with stakeholders for mutual benefit.
- Managed daily administration for staff, ensuring efficient operations and compliance with company standards.
- Make sure staff adhere to and comply with Health and Safety rules and regulations.
- Stock holding of PPE stock onsite.
- Procured PPE and chemicals for testing equipment in plant
- Ensured costs aligned with customer service level agreements through careful monitoring and management.
- Cost cutting in areas where there are possibilities
- Ensuring that our Daily targets are met as well as quality of crates are kept high.
- Consultation and Conflict Management
- Misconduct of employees according to set code of conduct
- Conducted disciplinary hearings to address employee misconduct in accordance with company policies.
- Customer Liaison
- Generated daily reports to provide insights on team productivity and service quality.
- Retaining yearly BRC quality standard for Chep, retained A++ rating from inception
- Functional outsourcing
- Running of all internal functions in plant
- Pest control and monitoring of all pest activity onsite
- Multi-waste (Waste Removal company)
- Chemicals for washing process
- Daily ATP swab testing to retain customer quality standards for their clients
- Have other clients where TES employees based onsite and require various other services which run under me, making sure clients are serviced.
- Maintained close customer relation with clients.
- Daily admin for staff as well as daily admin.
- Make sure staff adhere to and comply with Health and Safety rules and regulations.
- Stock holding of PPE stock onsite.
- Misconduct of employees according to set code of conduct
- Disciplinary Hearing
- Sourced new business opportunities while fostering and enhancing relationships with existing clients.
Senior Manager
C-Force Corporate Solutions
Gauteng
2014.08 - 2026.07
- I am employed as a Senior Manager at C-Force as well as new business. I have a team looking after the company's biggest customer CHEP S.A. They run a contract washing all the crates which come back from all of Pick n Pay stores as well as other vendors nationally. My role has really changed over the years, and I have employees that I manage over our customer sites.
- Running a workforce of 210 staff members running 3 shifts 24 hours a day.
- Managed a workforce of 210 staff across 3 shifts, ensuring continuous operational coverage 24 hours a day.
- Maintain a close customer relationship with our client CHEP.
- Disciplinary Hearing
- Make sure staff adhere to and comply with Health and Safety rules and regulations.
- Stock holding of PPE stock onsite.
- Ensuring that our Daily targets are met as well as quality of crates are kept high.
- Monitored and maintained costs in alignment with customer service level agreements.
- Implemented strategies to reduce expenses in various departments.
- I am also actively looking for new business in our industry, building new relationships as well as maintaining and improving current relationships with existing customers.
- Consultation and Conflict Management
- Misconduct of employees according to set code of conduct
- Disciplinary Hearing
- Functional outsourcing
- Produced daily reports to provide insights on workflow and efficiency.
- Pest control and monitoring of all pest activity onsite
- Managed functional outsourcing processes to enhance service delivery and efficiency.
- Chemicals for washing process
- I have other clients where we have TES employees based onsite and they require various other services which run under me, making sure our clients are serviced.
- Some duties include:
- Ordering of all required PPE and chemicals, testing equipment onsite
- Stock holding of PPE stock onsite.
- Daily admin for staff as well as the admin required daily.
- Misconduct of employees according to set code of conduct
- Disciplinary Hearing
- Make sure staff adhere to and comply with Health and Safety rules and regulations.
- Stock holding of PPE stock onsite.
- Misconduct of employees according to set code of conduct
- Disciplinary Hearing
- Sourced new business opportunities while fostering and enhancing relationships with existing clients.
National Technical Manager
DIGITOT INTERNATIONAL
Gauteng
2003.06 - 2014.08
- Role at Digitot has changed significantly from being field technician to fulfilling role of National Technical Manager this has been forfulling but most fun and stress has come from months spent traveling globe to open new branches and lending technical support where needed. Digitot liquidated.
- Managed fleet of 8 vehicles for operational efficiency.
- Direct Staff Management Currently 8 with further 8 in Indirect Staff Management i.e. Sales and admin
- International Technical Support Currently 5 Countries
- Managed logistics processes, ensuring timely delivery and resource allocation.
- Logistics Management
- New Product Development
- Technical Product Reviews
- Customer Service Support
- Staff and Customer Training
- Executed field duties by performing tasks from my previous role.
- Performed field engineering duties, troubleshooting issues on-site for customers.
- Provided technical support and repairs as a PC technician.
- Vehicle Management Currently 8 Vehicles
- Installed networking systems to improve connectivity and performance.
- Networking Installations
- Conducted hardware diagnostics to identify and resolve issues.
- Executed hardware installations, ensuring all equipment was operational.
- Hardware Installations
- Provided 24/7 telephonic support to assist customers with inquiries.
- Transitioned from technician to National Technical Manager at Digitot, overseeing international branch openings and providing technical support across multiple regions. Digitot has liquidated as a company.
- Rejoined Digitot following its acquisition by new directors, starting as field technician and advancing to JHB Branch Manager, currently leading operations in this role.
- Resigned from Digitot seeking greater challenges and opportunities for growth.
National Technical Manager
DIGITOT INTERNATIONAL
Gauteng
2003.06 - 2014.08
- Achieved 95% customer retention against a target of 65% (2006)
- Oversaw maintenance and utilisation of 8 vehicles for daily operations.
- Direct Staff Management Currently 8 with a further 8 in the pipe Indirect Staff Management i.e. Sales and admin
- International Technical Support Currently 5 Countries
- Managed logistics processes to ensure timely delivery of products.
- New Product Development
- Technical Product Reviews
- International Travel for technical support
- Warehouse and Stock Current Value 750k
- Vehicle Management Currently 8 Vehicles
- Performed field tasks according to prior technician role guidelines.
- Executed field engineering tasks to support project implementation.
- Served as PC technician to troubleshoot and resolve hardware issues.
- 24/7 On Call Status
- Installed and configured networking equipment for reliable connections.
- PC Technician
- Performed diagnostics on hardware components to ensure functionality.
- Installed hardware components to enhance system performance.
- Hardware Diagnostics
- Provided round-the-clock telephonic support for customer inquiries.
- Transitioned from technician to National Technical Manager, leading global expansion and providing technical support during branch openings
- Promoted from field technician to JHB Branch Manager following acquisition by new directors, overseeing operations and team management
- Left Digitot as I felt I had grown to my limit in the company and I was looking forward to bigger challenges
Specialized Gauteng ATM Technician
NATIONAL DATA SYSTEMS
Gauteng
1999.08 - 2003.06
- My role within NDS allowed me to manage some of our larger accounts being MUSTEK where we were responsible for all the onsite warranties for every Mecer PC as well as all other Mustek products and The South African Post Office (SAPOS). The focus of this account management was technical and my skills in Hardware and Networking allowed me to provide a variety of services. I have also been involved in Asset Audits for the Nedcor account which required stock management of all ATM’s and varies specialized components as well as confidential monitor monitoring programs.
- Managed the account Gauteng Nedcor.
- Managed the NBS Gauteng account.
- Managed NBS Gauteng account, overseeing service delivery and client satisfaction.
- Field Engineer
- Performed field engineering for client systems
- Assisted customers with service support inquiries
- Delivered engineering solutions for client needs
- Filled temporary role in technical support
- On all the tasks given, I was required to do the billing and ordering of all parts.
- Part of my extended responsibilities was to tend the NBS account as well as to manage the various other issues in and around Gauteng concerning my accounts. I.e., network and services
- My role within NDS allowed me to manage some of our larger accounts being MUSTEK where we were responsible for all the onsite warranties for every Mecer PC as well as all other Mustek products and The South African Post Office (SAPOS). The focus of this account management was technical and my skills in Hardware and Networking allowed me to provide a variety of services. I have also been involved in Asset Audits for the Nedcor account which required stock management of all ATMs and various specialised components as well as confidential monitor monitoring programs.
- Managed the NBS account and addressed various concerns regarding accounts in Gauteng, including network and services.
- My reason for leaving was based on zero growth opportunities and after having served NDS well for 5 years it was time to move on.
Specialized Gauteng ATM Technician
NATIONAL DATA SYSTEMS
Gauteng
1999.08 - 2003.06
- My role within NDS allowed me to manage some of our larger accounts being MUSTEK where we were responsible for all the onsite warranties for every Mecer PC as well as all other Mustek products and The South African Post Office (SAPOS). The focus of this account management was technical and my skills in Hardware and Networking allowed me to provide a variety of services. I have also been involved in Asset Audits for the Nedcor account which required stock management of all ATM’s and varies specialized components as well as confidential monitor monitoring programs.
- Executed billing and ordered parts for multiple tasks, ensuring timely availability of resources.
- Managed the NBS Gauteng account.
- Managed the SAPOS Gauteng account.
- Part of my extended responsibilities was to tend the NBS account as well as to manage the various other issues in and around Gauteng concerning my accounts. I.e., network and services
- Provided on-site technical support as a field engineer.
- Onsite Mustek PC Technician
- Performed engineering tasks related to product development.
- Worked in a temporary role to support project needs.
- Oversaw Gauteng Nedcor account, maintaining client relationships and service delivery.
- On all the tasks given, I was required to do the billing and ordering of all parts.
- My role within NDS allowed me to manage some of our larger accounts being MUSTEK where we were responsible for all the onsite warranties for every Mecer PC as well as all other Mustek products and The South African Post Office (SAPOS). The focus of this account management was technical and my skills in Hardware and Networking allowed me to provide a variety of services. I have also been involved in Asset Audits for the Nedcor account which required stock management of all ATMs and various specialised components as well as confidential monitor monitoring programs.
- Tended to the NBS account and managed various issues in and around Gauteng concerning my accounts, including network and services.
- My reason for leaving was based on zero growth opportunities and after having served NDS well for 5 years it was time to move on.
Education
Alberton High School
Gauteng, South Africa 1992.01 - 1996.01
Electronics
National Data Systems
Gauteng, South Africa 1997.01 - 1999.01
Skills
- Strategic planning
- Performance analysis
- Process optimisation
- Product development
- Financial oversight
- Training and Development
- Decision-Making expertise
- Ethical conduct
References
- Erica, Steyn, +27828998217, Chep
- Ryan, Drinkwater, +27827497905, C Force
- Rohith Sukhraj, +27836311776
- Guiliano Garbini, +27823389233
- Roberto, Di Mitrio, (011) 373-4180, +27824448313
- Anton, Dicks, (011) 337-4259
- Alex, Muir, (011) 373-4296
Accomplishments
Recieved a number of certificates through Contracta-Force Corporate Solutions for performer of the year.
Languages
English
Fluent
Afrikaanse
Upper intermediate
Timeline
Senior Manager
C-Force Corporate Solutions
2014.08 - 2026.07
Senior Manager
C-Force Corporate Solutions
2014.08 - 2026.07
National Technical Manager
DIGITOT INTERNATIONAL
2003.06 - 2014.08
National Technical Manager
DIGITOT INTERNATIONAL
2003.06 - 2014.08
Specialized Gauteng ATM Technician
NATIONAL DATA SYSTEMS
1999.08 - 2003.06
Specialized Gauteng ATM Technician
NATIONAL DATA SYSTEMS
1999.08 - 2003.06
Electronics
National Data Systems
1997.01 - 1999.01
Alberton High School
1992.01 - 1996.01