Dean Dye
Technical Operations Manager
Johannesburg
Summary
Technical operations professional with comprehensive experience in optimizing systems and processes. Proven track record in enhancing operational efficiency, driving project success, and fostering team collaboration. Adept at managing cross-functional teams and adapting to dynamic environments. Strong leadership, strategic planning, and communication skills valued by employers.
Overview
5
5
years of professional experience
Work History
Technical Operations Manager
Broll Property Group
02.2024 - Current
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Enhanced team productivity by implementing efficient workflows and processes in technical operations.
- Successfully managed multiple high-priority projects concurrently while maintaining strict deadlines and budgets.
- Spearheaded the adoption of automation tools for routine tasks, freeing up team resources for higher-priority projects.
- Fostered a positive work environment by cultivating open lines of communication among team members.
- Collaborated with stakeholders to define project scope and requirements, ensuring alignment with business goals.
- Championed process improvement initiatives that led to increased efficiency across technical operations teams.
- Developed and executed strategic plans for technical infrastructure upgrades, resulting in enhanced operational efficiency.
- Managed vendor relationships, negotiating contracts and ensuring timely delivery of products and services.
- Liaised with clients to address their concerns and ensure their satisfaction with the technical operations team''s performance.
- Optimized system performance through proactive monitoring and troubleshooting of technical issues.
- Implemented robust security measures to safeguard sensitive data, minimizing potential risks and vulnerabilities.
- Ensured compliance with industry best practices and regulatory standards by conducting regular audits and assessments.
- Streamlined communication between cross-functional teams, leading to improved project delivery times.
- Reduced downtime by proactively identifying potential issues through system monitoring tools and addressing them promptly.
- Led the successful migration of critical systems to cloud-based platforms, reducing overall IT costs.
- Created comprehensive documentation for internal procedures, enhancing knowledge sharing among team members.
- Oversaw daily operational activities within the technical department, including resource allocation, workload distribution, and priority setting.
- Mentored junior staff members, fostering a culture of continuous learning and professional development.
- Contributed to business growth by participating in strategy development meetings with senior management.
- Monitored production operations for quality and compliance with standards.
- Provided ongoing training and development for media staff.
- Developed suggestions for technical process improvements to optimize resources.
- Worked across departments to create on-target promotions for station activities, specific programs and special guests.
- Managed implementation of new technological improvements resulting in increased efficiency.
- Collaborated with leadership staff to determine appropriate budgets.
- Assessed expected technical challenges and developed proactive solutions.
- Oversaw scheduling and use of facilities used by engineers and producers to complete technical assignments.
- Oversaw testing of equipment and components to check for defects.
Stock Manager
Broll Property Group
02.2023 - 02.2024
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Inventoried warehouse stock on monthly, quarterly and annual basis.
- Identified slow-moving items and devised promotional strategies, resulting in increased sales and reduced overstock issues.
- Streamlined the stock ordering process with accurate forecasting and timely communication with suppliers.
- Implemented effective stock rotation strategies to minimize waste and maintain product freshness.
- Managed a team of warehouse staff, ensuring productivity goals were consistently met while maintaining a safe work environment.
- Improved inventory accuracy by conducting regular audits and implementing efficient stock management systems.
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Enhanced overall efficiency by training employees in proper handling techniques and warehouse best practices.
- Collaborated closely with sales teams to ensure adequate stock levels based on customer demands and seasonal trends.
- Set up displays of merchandise to market new products to customers.
- Oversaw the implementation of new technology solutions for real-time tracking of shipments, enhancing visibility into supply chain operations.
- Increased operational efficiency by identifying areas for improvement within warehouse layout and storage solutions.
- Developed strong supplier relationships for better pricing and delivery terms, ultimately reducing costs.
Junior Manager
JD Signage
03.2020 - 02.2023
- Optimized inventory control processes, minimizing stock discrepancies and maximizing cost savings.
- Cultivated strong relationships with clients through excellent communication and service quality, fostering long-term loyalty.
- Streamlined office operations for increased efficiency and reduced overhead costs.
- Negotiated favorable contracts with vendors or suppliers, ensuring cost-effective procurement of goods or services.
- Developed and executed successful marketing campaigns, resulting in higher brand visibility.
- Monitored industry trends closely to identify potential opportunities for company expansion or improvement.
- Monitored project progress to keep tasks on track and meet deadlines.
- Established efficient workflows within the team by utilizing task delegation techniques based on individual strengths and skills.
- Scheduled cross-team meetings, facilitated planning, note-taking and status updates for project execution.
- Led the recruitment process for junior staff positions, attracting top talent into the organization.
- Provided ongoing project status reports and development updates to stakeholders to create accountability and ownership within team.
- Resolved customer complaints swiftly and professionally, maintaining a high level of customer satisfaction.
- Tracked development milestones and deliverables and aligned to stated deadlines.
- Managed financial reports and budgets, ensuring accuracy and timely submission to upper management.
- Analyzed sales data regularly, identifying patterns or trends that informed strategic decision-making processes within the organization.
- Collaborated with cross-functional teams to develop new products or services, driving business growth and diversification.
- Managed resource bandwidth and forecasted resource allocations.
- Liaised with manager to align strategic goals and objectives and to deliver program outcomes.
Call Center Operator
Mamba Security
12.2019 - 03.2020
- Contributed to streamlined workflows by completing assigned administrative tasks in an organized and timely manner.
- Responded to customer requests for products, services, and company information.
- Assisted customers by answering questions and responding to inquiries.
- Enhanced customer satisfaction by efficiently handling high call volumes and promptly addressing inquiries.
- Demonstrated resilience in high-stress situations, consistently maintaining a calm demeanor and professional tone when assisting challenging customers.
Education
High School Diploma -
Edenvale High School
Johannesburg, South Africa 04.2001 -
Skills
Team management
Customer support
Incident management
Compliance management
Capacity planning
Storage management
Operating systems
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Time management
Decision-making
Organizational skills
Team building
Quality assurance
Public relations
Project management
Risk management
Timeline
Technical Operations Manager
Broll Property Group
02.2024 - Current
Stock Manager
Broll Property Group
02.2023 - 02.2024
Junior Manager
JD Signage
03.2020 - 02.2023
Call Center Operator
Mamba Security
12.2019 - 03.2020
High School Diploma -
Edenvale High School
04.2001 -
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