Dean David
General Assistant
Witbank
Summary
Dynamic professional with a proven track record at Leandros Coffee Shop, enhancing customer satisfaction and driving sales growth through effective team leadership and innovative menu development. Skilled in Microsoft Office and adept at multitasking, I excel in administrative support and workload management, fostering strong customer relationships and operational excellence.
Overview
4
4
years of professional experience
Work History
General Assistant
Witbank Bolt and Nut
Witbank
03.2023 - Current
- Supported daily operations, ensuring smooth workflow and increasing overall productivity.
- Enhanced customer satisfaction with timely response to inquiries and resolving issues promptly.
- Responded to telephone, email and in-person customer inquiries.
- Fostered a positive work environment through proactive problem-solving approaches.
- Improved team collaboration by facilitating open communication between colleagues and departments.
- Supported customer service efforts when needed addressing concerns or requests professionally.
- Executed administrative tasks to maintain accurate records, documentation, and data entry.
- Transferred telephone calls to appropriate staff members to expedite customer service.
- Sorted and distributed incoming mail and coordinated departmental package pickup and delivery.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Input data into spreadsheets and databases.
Assistant Manager
Leandros Coffee Shop
Witbank, South Africa
01.2022 - 03.2023
- Administered payroll and maintained employee records.
- Covered business demands with well-organized schedule and delegation of assignments to coffee shop staff.
- Introduced new menu items based on market trends and customer feedback, driving sales growth.
- Facilitated regular performance evaluations to provide constructive feedback for employee development.
- Improved overall store cleanliness, enhancing the customer experience and garnering positive reviews.
- Taught staff how to avoid conflicts by anticipating customer needs.
- Cultivated strong team environment focused on personal accountability, customer support and business success.
- Organized staff meetings to address any concerns, share updates, and foster open communication among team members.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Generated repeat business through exceptional customer service.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
Student Teacher
Kragbron Primary School
Witbank
01.2021 - 11.2021
- Worked with classroom teacher to learn about current standards and best practices.
- Monitored classrooms for safety and good behavior, offering students positive reinforcement to maintain discipline.
- Promoted positive and productive learning environment to increase engagement and rapport with students and teachers.
- Monitored student progress to provide feedback on assignments and guidance on areas requiring improvement.
- Cultivated positive relationships with administration, teaching staff, and students.
- Assisted with management of classroom rules, procedures and expectations to instill discipline and observance of conduct code.
- Facilitated small group activities and one-on-one instruction to meet individual student needs.
Education
Still Busy With Studies, Finals November 2024 - Accounting And Finance
HTS Witbank
Witbank 04.2001 -
Skills
Administrative Support
Workload Management
Customer Relationship Management
Office Management
Sales Support
Database Administration
File Organization
Document Management
Microsoft Office
Multitasking
Timeline
General Assistant
Witbank Bolt and Nut
03.2023 - Current
Assistant Manager
Leandros Coffee Shop
01.2022 - 03.2023
Student Teacher
Kragbron Primary School
01.2021 - 11.2021
Still Busy With Studies, Finals November 2024 - Accounting And Finance
HTS Witbank
04.2001 -