Dean Carstens
Cape Town
Summary
Enthusiastic professional, motivated with a robust foundation in management and problem-solving. Delivers effective training and recruitment strategies, fostering a skilled and engaged workforce. Builds strong professional relationships, enhancing team dynamics and workplace morale.
Overview
9
9
years of professional experience
Work History
Operations Manager
Livbnb
Dubai , United Arab Emirates
08.2024 - 10.2025
- Monitored staff performance and developed improvement plans.
- Directed staff recruitment and training, building a highly skilled and motivated operations team.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
- Oversaw quality control processes, maintaining high standards for all products and services.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
- Led operations team in daily tasks, optimising workflow and increasing efficiency by 20%.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Sourced vendors and suppliers for business needs and negotiated terms for optimum service delivery.
- Coordinated with suppliers to negotiate contracts, securing better terms and improving profit margins.
Operations Manager / Customer Service
McCone Living
Dubai
02.2022 - 05.2022
- Driver for the housekeeping staff
- Maintenance and assembling of furniture
- Painting
- Property inspection / Handover
- Utilities connection
- Picking up keys and access cards
- Cash collection
- Operations
- Greeted guests warmly upon arrival, providing a personalised check-in experience to promote satisfaction.
- Led VIP guest tours, showcasing hotel facilities and services to encourage upgrades and repeat visits.
- Developed and maintained strong professional relationships with regular guests, recognising their preferences for personalised service.
Millwright Apprentice
A-Tech Services
South Africa
12.2022 - 11.2022
- Maintenance
- Fault finding
- CNC Mill Machine
- CNC Laser Cutting Machine
- Machine Work
- Disassembly of machine
- Assembling
- Off site repairs
- Grinding and Chauffeuring
- CAD Program
- Executed tasks to improve team operations and maintain workflow.
Head Waiter and FOH Manager
The Table
South Africa
12.2021 - 11.2022
- FOH Manager
- Event Management
- Executed cleaning routines to ensure a welcoming dining environment
- Managed stock levels to guarantee product availability
- Inventory
- Supported team operations through various responsibilities
- Stock
Assistant and Supervisor
AC Electrical
South Africa
03.2021 - 06.2021
Delivery (Courier)
Media 24
South Africa
03.2020 - 06.2020
- Delivered orders accurately and on time, ensuring customer satisfaction
- Packed orders efficiently to streamline dispatch process
- Conducted inventory checks to ensure optimal stock levels and prevent shortages
- Performed various responsibilities to support operations
Supervisor
Day N' Night Removals
South Africa
01.2020 - 03.2020
- Supervised team to ensure operational effectiveness
- Training movers
- Managed health and safety protocols to maintain compliance
- Executed tasks to support smooth operational flow
- Precheck moving trucks
- Organised and filed receipts systematically
- Processed invoices for timely payments
- Provided administrative support to enhance workflow
Sales Representative
Polygon Technologies
South Africa
08.2020 - 02.2020
- Sales
- Trained new sales representatives on products and sales techniques
- Coordinated meetings to align team goals and strategies
- Completed administrative tasks to ensure smooth operational support
- Performed various administrative duties
- Filing Receipts
- Invoices
Assistant Manager
The Water-Hole
South Africa
04.2018 - 11.2018
- Assisted in managing team to enhance collaboration and performance
- Supported team operations through various administrative duties, ensuring smooth workflow
- Processed invoices, maintaining accurate financial records for accountability
- Cashing up
- Filing Receipts
- Conducted administrative tasks to support office efficiency
- Packing and delivering orders
- Performed cleaning tasks to maintain a tidy environment
Barmen
Frosty Pub and Grill
South Africa
08.2017 - 03.2018
- Serving drinks
- Customer service and satisfaction
- Training new bartenders
- Maintained tidy environment through regular cleaning tasks
- Supported team operations by executing designated duties
- Cashing up
- Processed invoices for accurate billing and record-keeping
- Reports
- Streamlined office organisation through efficient handling of administrative tasks
Waitron
White Sands
South Africa
04.2017 - 06.2017
- Supported customers with inquiries and product selection, enhancing their shopping experience
- Executed assigned responsibilities to maintain smooth daily operations
- Reconciled cash register at end of shifts
- Processed pay outs to customers and vendors
- Generated and organised invoices for customer transactions, ensuring accurate financial records
- Maintained cleanliness of work area and facilities
- Handling Short Managed inventory levels to ensure product availability
- Ordering of stock
- Inventory
- Stock
- Organised and stored receipts in a systematic manner
- Performed administrative tasks to support daily operations
Education
High School Education - Grade 12
Somerset College
Cape Town01-2016
Skills
- Supply chain management
- Performance monitoring
- Quality control
- Workflow optimization
- Data analysis
- Planning & organisation
- Management Skills
- Problem solving
- Team Work
- Communication
Timeline
Operations Manager
Livbnb
08.2024 - 10.2025
Millwright Apprentice
A-Tech Services
12.2022 - 11.2022
Operations Manager / Customer Service
McCone Living
02.2022 - 05.2022
Head Waiter and FOH Manager
The Table
12.2021 - 11.2022
Assistant and Supervisor
AC Electrical
03.2021 - 06.2021
Sales Representative
Polygon Technologies
08.2020 - 02.2020
Delivery (Courier)
Media 24
03.2020 - 06.2020
Supervisor
Day N' Night Removals
01.2020 - 03.2020
Assistant Manager
The Water-Hole
04.2018 - 11.2018
Barmen
Frosty Pub and Grill
08.2017 - 03.2018
Waitron
White Sands
04.2017 - 06.2017
High School Education - Grade 12
Somerset College