Danielle Marsh
Administrative Officer
Kimberley,Northern Cape
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Cashier Floor Supervisor
Spur
Upington
08.2022 - 12.2023
- Evaluated cashier performance regularly through reviews, identifying areas for improvement or further training required.
- Conducted daily audits of registers to ensure accuracy in financial reporting and minimize losses from discrepancies or thefts incidents.
- Improved overall store efficiency by overseeing proper cash handling procedures and resolving discrepancies.
- Enhanced teamwork among employees by organizing regular meetings to discuss challenges faced on the job.
- Developed strong relationships with customers, fostering loyalty and repeat business opportunities.
- Maintained a safe working environment by enforcing compliance with health and safety regulations among the cashier team.
- Streamlined communication between cashier staff and other departments to improve overall store operations.
- Maintained a clean, organized, and well-stocked checkout area for optimal customer experience.
- Facilitated smooth shift changes by creating detailed handover reports for incoming floor supervisors.
- Assisted in loss prevention efforts by monitoring inventory levels and addressing potential theft incidents.
- Increased employee retention by providing ongoing training and support to cashier staff.
- Ensured all cashiers adhered to company policies and procedures, maintaining a high level of professionalism at all times.
- Boosted employee morale with regular feedback sessions and recognition of hard work and dedication.
- Monitored areas for security issues and safety hazards.
- Created employee schedules to align coverage with forecasted demands.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Prepared weekly payroll and verified accuracy with cashiers to remain compliant with labor laws.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Submitted reports to senior management to aid in business decision-making and planning.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
Waitress
Getmar Biltong Mecca And Restuarant
Kimberley
01.2021 - 07.2022
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Collaborated closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Participated in monthly inventory checks, helping management maintain adequate stock levels and reduce waste costs.
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Met with chef to review daily specials and menu changes.
Chief Administrative Officer
Dept Of Labour
Kimberley
09.2009 - 07.2017
- Collaborated with executive leadership to develop long-term strategies for sustained growth and success.
- Championed corporate culture initiatives that promoted inclusivity, diversity, ethical behavior, and social responsibility within the workplace environment.
- Reduced operational costs by identifying areas of improvement and implementing cost-saving measures.
- Implemented innovative technologies to enhance communication and collaboration among departments, improving workflow efficiency.
- Optimized resource allocation by closely monitoring budgets, forecasts, and project timelines.
- Enhanced financial reporting accuracy by implementing rigorous controls over accounting processes that facilitated more informed decision-making at all levels of the organization.
- Established strong relationships with key stakeholders, ensuring alignment on goals and priorities.
- Increased departmental efficiency through process improvements and streamlined workflows.
- Achieved organizational goals by effectively managing resources and aligning staff with strategic priorities.
- Leveraged data, implemented new technology and revised procedures to support change.
- Guided staff and provided opportunities for growth by encouraging creativity and ownership.
- Exercised good judgment by employing contemporary management principles and supervisory practices.
- Maintained internal accuracy and transparency controls in accounting and bookkeeping.
- Managed financial, operational and human resources to optimize business performance.
- Represented organization at industry conferences and events.
Education
Bachelor Of Education - Education
Phatsimang College
Kimberley Master Of IT - Computer Software And Media Applications
NC TVET College
Kimberley Skills
Data entry proficiency
Cash handling expertise
POS system knowledge
Employee Scheduling
Loss prevention strategies
Workplace safety awareness
Schedule Maintenance
Documentation And Reporting
Operations leadership
Attention to Detail
Time Management
Cash handling and management
Equipment Maintenance
Workflow Optimization
Assignment Delegation
Quality Assurance
Cost Control
Time tracking
Safety Procedures
Bank Deposit Preparation
Shift Scheduling
Employee performance evaluation
Team Leadership
Employee Management
Workplace Safety
Operational Efficiency
Performance monitoring
Timeline
Cashier Floor Supervisor
Spur
08.2022 - 12.2023
Waitress
Getmar Biltong Mecca And Restuarant
01.2021 - 07.2022
Chief Administrative Officer
Dept Of Labour
09.2009 - 07.2017
Bachelor Of Education - Education
Phatsimang College
Master Of IT - Computer Software And Media Applications
NC TVET College