Kimberleigh De Lange
Operations Manager
Goodwood
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
General Manager
London Bodypiercing and Tattooing
Cape Town
01.2025 - Current
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed Jewellery stock, as well as the consumables stock. Ensuring a timely and cost efficient ordering process.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Accelerated digital transformation by overseeing adoption of cloud-based solutions, improving data accessibility and security.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Operations Manager
Wildfire Bodypiercing and Tattoos
Cape Town
03.2020 - 12.2024
- Supervised operational activities daily, facilitating seamless interdepartmental functions while upholding quality.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Used data-driven decision-making techniques to identify areas of improvement within operations processes.
- Implemented strategic initiatives that resulted in significant improvements in operational performance.
- Enhanced customer satisfaction by effectively managing and resolving operational issues in a timely manner.
- Developed operational processes to help organization adapt to market change.
- Negotiated supplier discounts to improve bottom line.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Managed budgets effectively while balancing competing priorities, ensuring optimal allocation of resources towards critical projects.
- Streamlined operations by implementing efficient processes and procedures, increasing overall productivity.
- Delegated responsibilities for managing high volumes of emails and call transfers effectively.
- Tended to urgent correspondence to facilitate communication or resolution.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
General Manager
The Deli Coffee Co
Cape Town
09.2019 - 12.2020
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations. Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Events Coordinator
Spitmeister
Cape Town
10.2017 - 09.2019
- Coordinated schedules and timelines for events.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
- Oversaw volunteer recruitment and training efforts, building a dedicated team of individuals committed to supporting successful events.
- Conducted post-event analysis, identifying areas of improvement for future events.
- Cultivated strong partnerships with local businesses, securing in-kind donations or sponsorships for various occasions.
- Enhanced attendee experience by meticulously planning and executing event logistics.
- Increased brand visibility through strategic placement of promotional materials at high-profile events.
- Facilitated memorable experiences, overseeing creative direction of event themes, decor, and entertainment options.
- Coordinated large-scale corporate events, ensuring seamless execution and attendee satisfaction.
- Managed administrative logistics of events planning, event booking, and event promotions.
Receptionist Administrator
Say Cheese Dairy Distribution Company
12.2016 - 12.2017
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Assisted with onboarding new clients and securing paperwork completion.
Education
High School Diploma -
Fairbairn College
Cape Town, South Africa 01.2008 - 11.2012
Skills
Operations management
Project management
Operations oversight
Business development
Workflow planning
Account management
Inventory control
Budget allocation
Purchasing and planning
Client account management
Financial administration
Timeline
General Manager
London Bodypiercing and Tattooing
01.2025 - Current
Operations Manager
Wildfire Bodypiercing and Tattoos
03.2020 - 12.2024
General Manager
The Deli Coffee Co
09.2019 - 12.2020
Events Coordinator
Spitmeister
10.2017 - 09.2019
Receptionist Administrator
Say Cheese Dairy Distribution Company
12.2016 - 12.2017
High School Diploma -
Fairbairn College
01.2008 - 11.2012
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