Hi, I’m
Dayyaan Patelia
Technical Customer Service Associate
Cape Town
Summary
Proven in enhancing customer satisfaction at AWS through efficient technical support and service excellence, I excel in team collaboration and technical problem-solving. Graduated (2022) with a Bachelor of Science in Information Technology and hands-on experience through internships and academic projects. Eagar to leverage technical skills and problem-abilities in a challenging Engineering role.
Overview
14
years of professional experience
1
Certificate
9
years of post-secondary education
Work History
AWSCape Town, South Africa
Technical Customer Service Associate
03.2016 - Current
Job overview
- Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
- Provided accurate answers and solutions to customer concerns, inquiries and complaints.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Responded to customer calls and emails to answer questions about products and services.
Amazon.comCape Town, South Africa
Customer Service Associate / Digital Specialist
03.2012 - 02.2016
Job overview
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Moskow, CavendishCape Town, South Africa
Sales Assistant
02.2011 - 09.2011
Job overview
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
L.A Street Fever, CavendishCape Town, South Africa
Sales Assistant
12.2010 - 01.2011
Job overview
- Processed transactions accurately while maintaining a high level of customer service.
- Fielded customer questions to share information about products, availability, and pricing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Education
DamelinCape Town, South Africa
Bachelor of Science from Information Technology
01.2018 - 04.2022
Norman Henshilwood High ScoolCape Town, South Africa
High School Diploma
01.2006 - 12.2010
Skills
Customer service excellence
Technical Support
Technical knowledge
Team Collaboration
Proficiency in HTML
Proficiency in SQL
Proficiency in C#
Proficiency in Java
Sales expertise
Certification
AWS Certified Cloud Practitioner
Timeline
AWS Certified Cloud Practitioner
08-2022
Damelin
Bachelor of Science from Information Technology
01.2018 - 04.2022
Technical Customer Service Associate
AWS
03.2016 - Current
Customer Service Associate / Digital Specialist
Amazon.com
03.2012 - 02.2016
Sales Assistant
Moskow, Cavendish
02.2011 - 09.2011
Sales Assistant
L.A Street Fever, Cavendish
12.2010 - 01.2011
Norman Henshilwood High Scool
High School Diploma
01.2006 - 12.2010