CRM2
Dayna Dutton
Executive Virtual Assistant / Administrator
Johannesburg
Summary
Highly motivated and goal-oriented professional with a proven track record of success in various administrative and sales roles. Possesses excellent interpersonal skills and a keen ability to communicate effectively with colleagues and clients alike. Demonstrates adaptability and a willingness to take on new challenges. Skilled in multitasking, problem-solving, and delivering exceptional customer service. A fast learner who thrives in dynamic work environments. Committed to achieving excellence in all endeavors.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
2018
2018
years of post-secondary education
Work History
CSR / Executive Virtual Assistant
Office Beacon SA
Johannesburg
09.2024 - Current
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Administrator
Trident Tools and Industrial Supplies
Johannesburg
01.2023 - 01.2023
- Managed internal sales processes, including generating job cards, invoices, and quotations.
- Provided excellent customer service to walk-in customers and handled their inquiries effectively.
- Oversaw accounts receivable and payable functions, including processing delivery notes and monthly statements.
- Conducted filing and reconciliation tasks to ensure accurate record-keeping.
Administrator
White House Custom Furniture
Johannesburg
01.2022 - 01.2023
- Managed administrative tasks such as filing, invoicing, and handling delivery notes.
- Utilized social media platforms to market products and engage with customers, resulting in increased brand visibility.
- Addressed customer queries promptly and provided satisfactory resolutions.
Sales Representative
Olis Cheap Skates
Johannesburg
01.2021 - 01.2022
- Managed sales processes, including customer service, invoicing, and data capturing.
- Developed and executed online advertising strategies to promote products and attract customers.
- Demonstrated strong communication skills in interacting with customers to meet their needs effectively.
Administrator
Akani Print and Mail Management
Johannesburg
01.2021 - 01.2021
- Handled administrative duties including filing, invoicing, and preparing delivery notes.
- Managed monthly statements and conducted reconciliation of company income and expenses.
- Provided excellent customer service by assisting customers over the phone with inquiries and orders.
Education
Matric Certificate -
2018
Skills
Admin, filing, invoicing, managing accounts receivable and payable functions, monthly statements, reconciliation
Customer service, building rapport with clients, inquiries
Interpersonal skills
Sales, marketing, generated leads, met targets
Online advertising, product visibility
Adaptable, problem-solving, prioritizing and proactive
Critical thinking
Customer relationship management (CRM)
Live chat support
Problem-solving
Software
Salesforce
Slack
Tidio
Shopify
Sage 360
Microsoft excel
Google docs & sheets
Timeline
CSR / Executive Virtual Assistant - Office Beacon SA
09.2024 - Current
Administrator - Trident Tools and Industrial Supplies
01.2023 - 01.2023
Administrator - White House Custom Furniture
01.2022 - 01.2023
Sales Representative - Olis Cheap Skates
01.2021 - 01.2022
Administrator - Akani Print and Mail Management
01.2021 - 01.2021
RAINBOW STUDY CENTER - Matric Certificate,