Dayalan Govender
Randburg
Summary
Experienced Voice Network Operations Engineer skilled in network upgrades and troubleshooting. Specializes in VoIP configuration and project planning to enhance system reliability and team collaboration. Delivers high-quality service and training development for optimal network performance and client satisfaction. MS700, Cloud PBX, SIP certified.
Overview
19
19
years of professional experience
5
5
Certifications
Work History
Voice Network Operations Engineer
Vox Telecom
Johannesburg
06.2017 - Current
- Coordinated troubleshooting efforts among technical teams, resulting in faster issue resolution.
- Implemented network upgrades to enhance system reliability and efficiency.
- Triaged incoming support tickets, prioritizing requests based on severity and potential operational disruptions.
- Engaged in advanced training and increased troubleshooting knowledge for resolution of highly complex customer issues.
- Documented network configurations and changes to support compliance and streamline future setup.
- Conducted regular system audits to ensure optimal network functionality and security.
- Provided technical guidance for system development and troubleshooting.
Senior Voice Engineer
Iconnect Telecoms
07.2014 - 06.2017
- Developed voice and data solutions for communication needs.
- Designed and implemented voice network solutions, addressing specific client requirements.
- Configured and maintained VoIP systems, enhancing reliability and service quality.
- Facilitated deployment of cloud solutions for clients.
- Executed last mile routing and configured front-end systems.
- Mikrotiks, Quantums and SIP.
Technical Manager
Alitel Connect
01.2013 - 05.2014
- Led technical teams to execute project plans and meet deadlines.
- Oversaw budget management for technology projects and resource allocation.
- Liaised with clientele to define project requirements and coordinated with teams for effective project planning and scheduling.
- Configured voice and data routing protocols to optimize network performance.
- Developed training programs for staff on new technologies and processes.
- Provided technical support for hardware, software and networking issues.
Service Engineer
Itel Communications
Johannesburg
12.2011 - 12.2012
- Installed and configured communication equipment for optimal performance.
- Troubleshot technical issues and provided effective solutions to clients.
- Tested, debugged and repaired defective components or systems onsite or in-house.
- Performed installation of services and equipment
- Resolved customer service requests within the given time frame.
- Assisted customers with product inquiries and provided tailored technical support.
- Collaborated with team members to streamline service delivery processes.
- Documented service requests and resolutions to improve tracking and accountability.
Senior Service Technician
Etek/Rayburn Communications
01.2011 - 10.2011
- Resolved issues with challenging clients, resulting in improved customer satisfaction.
- Collaborated with team members to efficiently resolve complex technical issues, enhancing team problem-solving capabilities.
- Trained junior technicians on best practices and troubleshooting techniques.
- Conducted sales primarily in VOIP and SIP trunking, contributing to revenue growth.
Senior Service Technician
NAC Samsung
05.2007 - 11.2010
- Resolved 12-15 service faults daily, ensuring minimal downtime for clients.
- Diagnosed and repaired communication equipment for optimal performance.
- Leveraged expertise in Samsung PABX systems to troubleshoot and resolve technical issues.
- Conducted routine maintenance on various electronic systems and devices.
- Collaborated with team members to troubleshoot technical issues effectively.
Installation Engineer
Penolo Pele
Johannesburg
03.2007 - 05.2007
- Installed complex systems following detailed blueprints and specifications.
- Executed PABX and CCTV system installations at client locations, ensuring alignment with client specifications.
- Conducted system tests to ensure proper functionality and safety compliance.
- Collaborated with cross-functional teams to troubleshoot and resolve installation issues, enhancing system reliability.
- Coordinated with clients to assess installation needs and preferences, delivering customized system solutions.
- Assisted in the development of installation plans for new networks and systems.
- Resolved customer complaints regarding network connections or services provided by the company.
Education
GRADE 12 (EXCEMPTION) - ENGLISH (HG), AFRIKAANS (HG), MATHS (HG), PHYSICS (HG), ACCOUNTING (SG), TECHNICAL DRAWING HG
UMZINTO SECONDARY
01.2006
Skills
- VoIP configuration
- VoIP technologies
- Network troubleshooting
- Network monitoring
- Network design
- Network architecture
- Routing implementation
- Network upgrades
- Load balancing
- Software-defined networking
Hobbies and Interests
- LOVE BEING OUTDOORS
- LOVE NATURE
- ALWAYS ACTIVE AND INVOLVED IN ALL TYPES OF SPORTS
Current Residency
UNIT 30 SANFORD CREST, 167 BELLAIRS DR, NORTHRIDING
Drivers License
SA, 8, True
Personal Information
- Identification Number: 8905125241085
- Age: 36
- Date of Birth: 05/12/1989
- Gender: MALE
- Marital Status: MARRIED
- Religion: CHRISTIAN
Certification
MS700 - Microsoft Teams Adminitrator
Timeline
Voice Network Operations Engineer
Vox Telecom
06.2017 - Current
Senior Voice Engineer
Iconnect Telecoms
07.2014 - 06.2017
Technical Manager
Alitel Connect
01.2013 - 05.2014
Service Engineer
Itel Communications
12.2011 - 12.2012
Senior Service Technician
Etek/Rayburn Communications
01.2011 - 10.2011
Senior Service Technician
NAC Samsung
05.2007 - 11.2010
Installation Engineer
Penolo Pele
03.2007 - 05.2007
GRADE 12 (EXCEMPTION) - ENGLISH (HG), AFRIKAANS (HG), MATHS (HG), PHYSICS (HG), ACCOUNTING (SG), TECHNICAL DRAWING HG
UMZINTO SECONDARY