DAY TAPOYA
Johannesburg
Summary
Experienced IT professional with a passion for cryptocurrencies and their innovative potential. Skilled in implementing cutting-edge technologies to drive business growth and enhance operational efficiency. Proven track record of navigating the complexities of the crypto market to deliver strategic solutions. Committed to staying ahead of industry trends and leveraging emerging technologies for continuous improvement.
Overview
21
21
years of professional experience
Work History
Coach and Mentor
Nzvedaz Crypto Academy
01.2020 - Current
- Teach our 5000+ students about crypto currencies , blockchain and trading
- Taught how to use trust wallet and security measures to apply to safeguard the trust wallet for more than three years. (lessons posted on my facebook page: https://www.facebook.com/daytaps)
- Curriculum Development: Design and deliver engaging courses on blockchain technology, cryptocurrencies (BTC, ETH, etc.), decentralized finance (DeFi), and trading strategies (technical analysis, risk management).
- Instruction: Teach live and/or virtual classes using tools like TradingView, and blockchain explorers (Bscan).
- Mentorship: Guide students through real-world trading simulations, portfolio management, and market analysis projects.
- Industry Updates: Stay current with market trends, regulatory changes, and emerging technologies (NFTs, Web3, etc.).
- Assessment: Evaluate student progress through quizzes, case studies, and capstone projects.
- Collaboration: Work with the curriculum team to refine content and integrate student feedback.
IT SUPPORT MANAGER
Gill Computer Africa Link
01.2012 - 12.2019
- Load software into a computer and executes necessary commands for testing it.
- Establish hardware connections and executes necessary commands for testing it.
- Train users, answers questions and interprets instructions in order to ensure that end users are familiar with how hardware and software works.
- Test computer components to maximize capability.
- Keep operations and client information confidential according to company protocol
- Identify the hardware and software needed to provide solutions to problems.
- Assist with the customisation and adaptation of existing programmes to meet users' requirements
- Provide telephone, face-to-face and online support to customers
- Download and install appropriate software
- Connect users to networks and provide initial training in facilities and applications
- Talk with vendors and programmers
- Provide information relating to customers' hardware and software purchasing decisions
- Make sure users can use the equipment by providing personal tuition and self-help instructions
- Undertake housekeeping and reporting functions for the area of responsibility.
COMPUTER TECHNICIAN /Operations Supervisor
Tactical Software Systems Managed Services (TSSMS)
01.2007 - 12.2012
- Serving customers by installing and servicing systems and related products.
- Oversee the daily performance of computer systems.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Troubleshooting and equipment maintenance.
- Software installations and upgrading.
- Supported various operating systems: All Windows versions up to and including 7
- Supported nationwide end-users with MS Office up to and including 2010 and other various PCs and compatibles.
- Utilized communication and customer service skills for effective problem solving with users of all confidence levels.
- Experienced in hardware configuration, installation, maintenance and troubleshooting
- Experienced in troubleshooting hardware and software issues using Remedy Global Incident Reporting
- Used system problem resolution software tool
COMPUTER HARDWARE SALESPERSON
Matrix Warehouse - Computers
02.2004 - 12.2011
- Responsible for the merchandising, distribution and selling of computers, software and peripherals.
- Developed relationships with clients for increased loyalty and repeat business.
- Recognize the needs of the consumer and provide detailed information to the consumer about the technical specifications of the computer hardware/software offered by the company.
- Investigates new items and makes recommendations for purchasing products.
- Checks inventory to ensure orders are in stock.
- Takes orders over the phone and in person.
- Advises customers on technical matters and recommends appropriate computer configurations.
- Solicits information about computer needs from customers.
- Negotiate price for the sale.
- Provide technical support after merchandise is purchased.
- Construct sales pitches and presentations.
- Stay abreast of market trends.
- Assist with the company helpline.
- Serve as a customer service rep for customers who have questions or difficulties.
- Demonstrate product features before a sale.
- Respond to pre-qualification questionnaire
- Negotiate a commercial agreement.
- Help customers maximize the use of software features.
- Advise on appropriate user training.
- Ensure quality of service by developing a thorough and detailed knowledge of technical specifications and other features of employers' systems and processes.
- Maintain awareness and keep abreast of constantly changing software, hardware systems and peripherals.
Education
Certificate - Mastering Web3: Blockchain, Cryptocurrencies, NFTs
University Of Nicosia
Cyprus07-2020
Certificate - Introduction To Digital Currencies
University Of Nicosia
Cyprus12-2018
Certificate - Javascript
Sololearn
Johannesburg, South Africa10-2020
Certificate - CSS
Sololearn/ FreeCodecamp
Johannesburg, South Africa06-2020
Certificate - HTML
Sololearn/ FreeCodecamp
Johannesburg, South Africa09-2020
Certificate - Advanced Penetration Testing.
Cybrary Online Training
06-2015
Diploma - COMPTIA A+ CERTIFICATION
Boston City Campus & Business College
Kempton Park, South Africa11-2003
Higher National Diploma - Computer Science
Ministry of Higher Education And Technology
Harare 12-2001
High School Diploma -
UNIVERSITY OF CAMBRIDGE LOCAL EXAMINATIONS
Cambridge, UK12-1994
Skills
- Proficiency in technical analysis (candlestick patterns, indicators), exchange platforms (Binance, Coinbase), and wallets
- Familiarity with smart contracts, consensus mechanisms, and crypto regulations
- Exceptional communication and presentation abilities
- Patience, adaptability, and enthusiasm for student success
- Self Motivated
- Effective communication
- Group leadership
- Personable and friendly
- Building relationships
- Team development
Languages
English
Bilingual or Proficient (C2)
Zulu
Advanced (C1)
Shona
Bilingual or Proficient (C2)
References
MR Vengai Dzvedere ,CEO , +2783 782 1583, Nzvedaz Crypto Academy (www.nzvedazcryptohub.io)
MR Jonathan, S Phakathi, Director, 078 0000 605, Gill Computer Africa Link
Volunteering and Achievements
- Social work, cleaning up my community.
- Neighbourhood crime watch.
- Marathon.(10km)
Personal Information
- Gender - Male
- Date of Birth - 02/09/1977
- Marital Status - Married
- Dependants - Four.
- Nationality - Zimbabwean
- Residence Status- Work permit
- Drivers licence - Yes
Timeline
Coach and Mentor
Nzvedaz Crypto Academy
01.2020 - Current
IT SUPPORT MANAGER
Gill Computer Africa Link
01.2012 - 12.2019
COMPUTER TECHNICIAN /Operations Supervisor
Tactical Software Systems Managed Services (TSSMS)
01.2007 - 12.2012
COMPUTER HARDWARE SALESPERSON
Matrix Warehouse - Computers
02.2004 - 12.2011
Certificate - Mastering Web3: Blockchain, Cryptocurrencies, NFTs
University Of Nicosia
Certificate - Introduction To Digital Currencies
University Of Nicosia
Certificate - Javascript
Sololearn
Certificate - CSS
Sololearn/ FreeCodecamp
Certificate - HTML
Sololearn/ FreeCodecamp
Certificate - Advanced Penetration Testing.
Cybrary Online Training
Diploma - COMPTIA A+ CERTIFICATION
Boston City Campus & Business College
Higher National Diploma - Computer Science
Ministry of Higher Education And Technology
High School Diploma -
UNIVERSITY OF CAMBRIDGE LOCAL EXAMINATIONS
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