DAWOOD ADAMS
Cape Town
Summary
Experienced sales professional with hardworking mentality and demonstrated success in boosting company profits. Familiar with preparing contracts, researching key markets and forging strong sales relationships. Clear communicator and practiced multitasker with excellent problem-solving and rapport-building abilities. Adaptable with extensive experience providing first-class results. Meets job demands and deadlines through diligent work-ethic and dedication to quality.
Overview
14
14
years of professional experience
10
10
Certifications
Work History
Digital Partner Account Manager
Microsoft (freelance Contract)
11.2023 - 04.2024
- Implemented processes for tracking financial commitments from all parties involved in a partnership
- Negotiated contract terms effectively while keeping long-term objectives in mind
- Maintained strong relationships with partners through regular communication, meetings, and visits
- Utilized problem-solving skills to anticipate, identify, and address any challenges that arose during the partnership process
- Established trustful partnerships by providing timely responses to inquiries from both clients and internal staff
- Demonstrated excellent customer service skills to ensure partner satisfaction
- Conducted market research activities to understand industry trends related to our partner accounts.
Strategic Account Manager
Symantec/Acquired By DigiCert Inc
11.2017 - 09.2023
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Developed customized strategies for each account, resulting in stronger partnerships and improved outcomes.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Generated advertising brochure for vendor use.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Identified new business opportunities with existing clients, leading to increased revenue growth.
Account Manager
Symantec
06.2016 - 11.2017
- Contributed to team objectives in fast-paced environment.
- Identified key entry points to enhance market penetration and maximize returns.
- Stayed current on company offerings and industry trends.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Territory Sales Account Manager
Symantec
11.2015 - 06.2016
- Continuously monitored sales performance data to fine-tune strategies and stay agile in the fast-paced business landscape.
- Trained and mentored sales representatives in sales techniques and strategies.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Increased account growth by developing customized sales strategies and presenting tailored solutions to clients.
- Facilitated contract negotiation processes, ensuring mutually beneficial outcomes for both clients and our organization.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Developed sales tools and resources to support team members in achieving their goals, contributing to overall success within the territory.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Inside Sales Representative
MWEB
02.2013 - 10.2015
- Managed a portfolio of accounts by providing timely support and guidance
- Resolved complex customer issues in a timely manner while maintaining positive relationships with clients
- Cultivated strong client relationships through proactive communication and problem-solving
- Collaborated with cross-functional teams such as marketing, sales, operations, and finance to meet customer needs
- Maintained accurate records of all client interactions in CRM system
- Used knowledge of company products and services to recommend solutions to customers
- Built and maintained pipeline that supported monthly, quarterly, and annual goals
- Provided product information to customers and aligned products with customer needs to boost satisfaction.
Sales Representative
Samsung
01.2010 - 01.2013
- Streamlined sales processes by identifying inefficiencies and implementing improvements for enhanced productivity.
- Managed efficient cash register operations.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Education
High School Diploma -
Alexander Sinton High School
Cape Town, South Africa 04.2001 -
Diploma in Communication Skills - undefined
2024
Diploma of Higher Education - undefined
2024
Microsoft Azure Administrator - undefined
Certificate of Higher Education
Diploma in Business Administration -
2024
Customer Success Management
LinkedIn
05.2024
Developing Business Partnerships
LinkedIn
05.2024
Diploma in International Business
UniAthena
01.2023
Skills
Business Development
Customer Service
Microsoft Office
Needs analysis
Customer training
Relationship-building
Revenue retention
CRM with HubSpot
Channel Account Manager
Partner Accounts
International markets understanding
Strategies and goals
Account management
CRM strategy
B2B and B2C sales
After sales support
Salesforce CRM
Business negotiation
- Time Management
- Territory Management
- Self Motivation
- Problem-Solving
- Problem-solving abilities
- Upselling and Cross Selling
- Sales Techniques
- New Bossiness
Certification
Windows IoT Accreditation - Microsof
Timeline
Digital Partner Account Manager
Microsoft (freelance Contract)
11.2023 - 04.2024
Strategic Account Manager
Symantec/Acquired By DigiCert Inc
11.2017 - 09.2023
Account Manager
Symantec
06.2016 - 11.2017
Territory Sales Account Manager
Symantec
11.2015 - 06.2016
Inside Sales Representative
MWEB
02.2013 - 10.2015
Sales Representative
Samsung
01.2010 - 01.2013
High School Diploma -
Alexander Sinton High School
04.2001 -
Diploma in Communication Skills - undefined
2024
Diploma of Higher Education - undefined
2024
Microsoft Azure Administrator - undefined
Certificate of Higher Education
Diploma in Business Administration -
2024
Customer Success Management
LinkedIn
Developing Business Partnerships
LinkedIn
Diploma in International Business
UniAthena
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