Hang Gliding
Dawid Rossouw.
NATIONAL TOURIST GUIDE. INBOUND TOUR LEADER AND GERMAN TOUR PROGRAM LEADER
Johannesburg
Summary
Enthusiastic Tourism professional with expertise in Tourism, Tourist Guiding, and Customer Services. Driven to provide superior quality customer service in all aspects of the travel product delivered. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for clients to create great feedback. Highly adept at stress related issues, program execution, positive reinforcement and customer service. 24/7 Work attitude and performing through hard work and perseverance in finishing contracts to the standards of the company. Travel enthusiast of note and people's person extrovert. Experienced tourist guide with over 16 years of experience in tourism. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
5
5
Languages
Work History
German National Tourist Guide Freelance
Sense of Africa and Inbound Operators
Johannesburg
08.2022 - Current
- Prepared variety of different written communications, reports and documents.
- Monitored company inventory to keep stock levels and databases updated.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Worked closely with management staff to create new and lucrative tours.
- Delivered services to customer locations within specific timeframes.
- Developed and maintained courteous and effective working relationships.
- Conducted research, gathered information from multiple sources and presented results.
Carnival Cruise Lines Park West Gallery
Park West Gallery for Carnival Cruise Lines
Miami, Florida
02.2022 - 08.2022
- Conducted research, gathered information from multiple sources and presented results.
- Identified issues, analyzed information and provided solutions to problems.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Maintained energy and enthusiasm in fast-paced environment.
- Participated in team-building activities to enhance working relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Processed product returns and assisted customers with other selections.
German Tourist Guide
Tourvest Travel Services
Johannesburg
01.2013 - 02.2021
- Company revenue improved in total with each tour conducted by minimizing extra costs.
- Working alongside account managers from scheduled tours to inbound FIT based incentives.
- Ensuring suppliers from hotels to bus companies, restaurants & safari excursions run smoothly.
- Ensuring accurate flight details, receiving guests, dietary requirements, providing information on places of interest.
- Communicating on various platforms with account managers to ensure that funds are allocated correctly & reconciliations are done after tours.
- Collaborated with account managers to achieve top sales and feedback results on optional excursions.
- Developed and maintained courteous and effective working relationships with supplier, local operator and above all clients.
- Prepared written communications scripts, reports and documents to ensure smooth operations.
- Improved operations through consistent hard work and dedication.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Exceeded goals through effective task prioritization and great work ethic.
- Used coordination and planning skills to achieve results according to schedule.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Led tours for over 330 days per year.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Built personal relationships with guests to promote positive experiences.
- Developed tour programming to enhance guest experiences.
- Worked with customers to understand needs and provide excellent service
ESL Classroom Teacher
DIRECT ENGLISH, Robinson Lifestyle Samutprakarn
Bangkok, Thailand
02.2020 - 08.2020
- Direct in Class learning for young adults and professionals.
- Conducted research, gathered information from multiple sources and presented results.
- Adapting to new software for online teaching and integrating teaching formats to Thai nationals.
- Teaching grammar, linguistics, pronunciation.
- In class and online teaching.
- Selling core level sections to students that completed previous sections.
- Designed task-oriented activities and games to facilitate better language acquisition.
- Students range from university students to young professionals through to CEO's and senior executives in multinational-companies in Thailand.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Communication.
- Presentation and people speaking know how applied.
- Provided written and oral feedback to parents on students' progress.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Managed 34 Students over weekends and over 70 students on weekdays.
- Maintained excellent attendance record, consistently arriving to work on time.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Instructed groups of up to 12 students and provided individual support as needed.
- Developed worksheets, PowerPoint presentations and group activities from scratch.
- Evaluated and graded 60 students' class work, assignments and papers.
- Determined learning needs and styles of students to target lesson plans.
- Collaborated with fellow teachers to streamline lesson plans, share creative activities and accelerate student learning.
TESOL aND TEFL Training
Island T.E.F.L
Bang Tao, Phuket
01.2012 - 11.2012
- 12 Week training program evolved into teaching at local school & presenting evening classes to adults through Bang Tao Municipality.
- Teaching English at Bang Tao community center in Phuket to learners from 7 - 14 years old children.
- Developed and maintained courteous and effective working relationships.
- Completed in-service and additional training to maintain professional growth by teaching for free at Bang Tao local Municipality learning center for four months.
- Worked with administrators on behavioral issues to support needs of students.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Cultivated relationships with parents for complete support network.
- Built learning and citizenship skills to help with personal growth in addition to increasing academic knowledge.
- Planned coursework to introduce students to important literature.
- Led interesting and diverse group activities to engage students in course material.
- Prepared and implemented lesson plans covering required course topics.
- Administered assessments and standardized tests to evaluate student progress.
- Served as languages department member and attended meetings to develop and update course curricula.
- Helped students develop important learning skills and good study habits useful in trade school or college education.
- Kept classroom organized, clean, and safe for students and visitors.
- Supervised students on field trips for safety and proper behavior in public settings.
- Adapted lesson plans and curricula to student interests, increasing GPAs and student engagement.
- Conducted group lectures and small-group instruction to teach and reinforce concepts.
- Supported student learning objectives through personalized and small group assistance.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
Tour Guide
Thompson's Travel
Durban
02.2010 - 12.2011
- KZN.
- Securing positions as German host for: FIFA Soccer World Cup 2010.
- Completed CATHCETA National Guide Courses including nine provinces, psychology, workplace safety & guest safety.
- Improving skills and attending practical seminars and tours.
- Conducting scheduled tours with Dutch clients around South Africa, Swaziland, Namibia, Botswana, & Lesotho.
- Showcasing South Africa as natural wonder destination in various extreme travel destinations.
- Managing, reporting and liaison with account managers from start to finish.
- Attending all excursions and providing excellent information to guests.
- Selling optional Excursions and handling finances for head office.
- Handling crisis situations like Illness, lost luggage, personal emergencies, delayed flights, Visa's and border crossings, excursion quality monitoring and medical crisis situations, heart attacks, strokes, hospital and logistics for clients.
- Developed and maintained courteous and effective working relationships.
- Building lasting bonds with clients and ensuring great feedback.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Collected and deposited payments from guests.
- Collected tickets and fees from each individual prior to start of tour.
- Entertained tour guests with various props and signs for maximum engagement, fun and lasting memories.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Built personal relationships with guests to promote positive experiences.
- Guided groups of up to 52 people on tours of 14 to 21 days in Southern Africa.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors
- Worked closely with management staff to create new and lucrative tours
- Delivered services to customer locations within specific timeframes
Estate Agency Principal
Stay-Ross Properties (Pty) Ltd
Middelburg, South Africa
02.2006 - 01.2009
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Negotiating complex property transactions.
- Managing all finances in regards to office, broker commission, company dividends, taxes, advertising and marketing.
- Securing land to build developments that agents could sell.
- Attending property related functions and being company representative.
- Saved R40 000 per month by implementing cost-saving initiatives that addressed long-standing problems.
- Selling said company at profit.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Compared recently sold area properties to determine competitive market prices.
- Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.
- Educated clients by delivering explanations of short sales processes, mortgage loan processing and foreclosures.
- Increased revenue opportunities by marketing real estate to various commercial and private clients.
- Wrote contracts to outline sales and purchases of properties.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Established and developed real estate agency, driving recruitment and operational growth.
- Increased project productivity by collaborating with builders, investors and developers.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Presented purchase offers to sellers for consideration.
- Negotiated, facilitated and managed real estate transactions.
- Developed and maintained courteous and effective working relationships
- Used Microsoft Word and other software tools to create documents and other communications
Education
Diploma - Import, Export And Logistics Management
University of Cape Town
Cape Town 07.2020 - 11.2020
Diploma - Supply Chain Management
University of Cape Town
Cape Town 06.2020 - 09.2020
National Certificate Supply Chain Management - Supply Chain Management
School of Shipping
Cape Town 07.2019 - 07.2020
TESOL American Tesol Institute Diploma - Teaching English As A Second Language (ESL)
ISLAND TEFL
Phuket 03.2012 - 11.2012
National Certificate: Tourism: Guiding - Cultural Tourist Guiding
CULTURAL GUIDING CATHCETA
Pretoria 07.2009 - 08.2010
Higher Diploma - Business Management
DAMELIN EDUCATION GROUP
Pretoria 02.2003 - 03.2005
Certificate: Sales And Marketing - Sales And Marketing Management
DAMELIN EDUCATION GROUP
Pretoria 02.2007 - 03.2008
Diploma - Marine Biology For Field Guides
WILDLIFE CAMPUS
Pretoria 01.2011 - 07.2011
DIVEMASTER - Scuba Diving
PADI
Phuket 02.2009 - 08.2009
Skills
Travel recommendations
Tourism management
Proficient in German
Crisis Management
Licensed PDP driver
Adept with research and familiarization
Cash Handling
Creative solutions
Tourism development
Interests
Scuba Diving
Historical fiction
Excursions and Sightseeing
Travel
Creating art
Timeline
German National Tourist Guide Freelance
Sense of Africa and Inbound Operators
08.2022 - Current
Carnival Cruise Lines Park West Gallery
Park West Gallery for Carnival Cruise Lines
02.2022 - 08.2022
Diploma - Import, Export And Logistics Management
University of Cape Town
07.2020 - 11.2020
Diploma - Supply Chain Management
University of Cape Town
06.2020 - 09.2020
ESL Classroom Teacher
DIRECT ENGLISH, Robinson Lifestyle Samutprakarn
02.2020 - 08.2020
National Certificate Supply Chain Management - Supply Chain Management
School of Shipping
07.2019 - 07.2020
German Tourist Guide
Tourvest Travel Services
01.2013 - 02.2021
TESOL American Tesol Institute Diploma - Teaching English As A Second Language (ESL)
ISLAND TEFL
03.2012 - 11.2012
TESOL aND TEFL Training
Island T.E.F.L
01.2012 - 11.2012
Diploma - Marine Biology For Field Guides
WILDLIFE CAMPUS
01.2011 - 07.2011
Tour Guide
Thompson's Travel
02.2010 - 12.2011
National Certificate: Tourism: Guiding - Cultural Tourist Guiding
CULTURAL GUIDING CATHCETA
07.2009 - 08.2010
DIVEMASTER - Scuba Diving
PADI
02.2009 - 08.2009
Certificate: Sales And Marketing - Sales And Marketing Management
DAMELIN EDUCATION GROUP
02.2007 - 03.2008
Estate Agency Principal
Stay-Ross Properties (Pty) Ltd
02.2006 - 01.2009
Higher Diploma - Business Management
DAMELIN EDUCATION GROUP
02.2003 - 03.2005