DAVON JANTJIES
Boksburg
Summary
Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
15
15
years of professional experience
Work History
Operations and Sales Consultant
TBO
06.2018 - Current
- Assist Sales team with agent set up and retention in our region
- Assist with reliability and functionality of all bookings made and help to uplift sales in our market
- Assist agents with all booking requests on portal
- Adhere to SLA’s for all agent requests
- Communicate with suppliers and booking partners
- Attention to Detail
- Handle all emergency cases after hours
- Problem solving on portal issues
- Assist agents with account related matters
- To assist with all portal related bookings in our market and assist sales team and agents by maintaining service level agreements made by TBO and conserve portal functionality and reliable booking online processes.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Trainee Assistant
BJC Wheels Car Rental
6 2008 - 7 2008
- Liaise with Tempest and Europcar for services
- Assist in daily activities
- Compile spreadsheets and assist with administration
- Enter data
- Research on the market
- Learn, explore and assist with and in the car rental market
- Learn about systems and assist in daily running of business
- Learn and assist in vehicle process and transformation
- Learn and Operate Rental computer systems.
Senior Database Content Administrator
Tourvest Destination Management
04.2016 - 05.2018
- Set-up new suppliers on Tour Plan
- Load Rates and Policies on Tour Plan
- Apply mark-ups to rates
- Update availability for accommodation
- Attention to Detail
- Analyse data and information
- Assist users with Tour Plan information
- Answer calls regarding system issues
- Update and maintain data on system
- To analyse data and information of suppliers and enter and update information to system and assist users, contractors and consultants with rates and policies and queries regarding accommodation and supplier information on Tour Plan and internal systems.
Wizard Support/ IT Administrator
Avis Budget Group
12.2013 - 04.2015
- Analyse security reports on wizard
- Assist users with wizard and printer installations
- Assist users with system related issues
- Set up wizard program for users
- Administer and configure system information
- Assist in query solving on wizard
- Answer calls regarding system issues
- Close contracts for branches
- Analyse and log calls with IT system programmers for resolutions
- Update and maintain data on system
- To support, analyse, create and set-up all wizard functions and assist in query resolutions and administer all wizard and connectivity functions and maintain and update system information
- To assist all users and branches with wizard and printer functions and issues and queries.
Rental Sales Agent
Avis Rent a Car
11.2010 - 12.2013
- Enter data of clients
- Set up rental agreements and contracts
- Explain contracts to customers
- Sell and promote waivers and products
- Exceed customers expectations in service
- Deal with car rental vouchers
- Add in coming vehicles to the system
- Analyse reports
- Create reservations for clients
- To exceed customer expectations and ensure good clear service as well as maintain a good system within avis and its tasks and objectives
- To inform and assist in rental processes.
Assistant manager
Dorego’s Kempton Park
09.2009 - 02.2010
- Open and close store
- Switch on machines
- Do daily banking balancing
- Ensure all floats are handed out and change is sufficient
- Take out sufficient stock
- Ensure that quality and service excellence is adhered to
- Implement customer care
- Order daily resources
- Manage and control POS systems
- Do cash up’s
- Ensure store is clean and neat
- Ensure that targets can be met
- Manage a shift of 7 people
- Ensure daily running of business is smooth and successful
- Assist manager in achieving objectives for store
- Market and promote store in the area
- Lead and assist staff in attaining preparation and service excellence
- Assist in ensuring stock is correctly maintained and managed.
Field agent
The Creative Counsel
05.2009 - 07.2009
- Plan and execute route
- Call all high spending database Vodacom customers in regards to the RICA act
- Arrange and set up appointments with Vodacom high spenders
- Register all Vodacom high spenders in regards to the RICA act
- Ensure targets are reached
- To ensure that all Vodacom high spenders are registered with Vodacom and in terms of the RICA act
- To ensure that my database of customers is not lost to Vodacom’s network
- To ensure that my targets are reached in a specific area
- To educate Vodacom’s high spending clients about RICA act and Vodacom services.
Education
National Diploma in Tourism and Tour Operations -
College Campus Parktown
Skills
4
Microsoft Word
4
Microsoft Excel
4
Microsoft PowerPoint
4
Microsoft Outlook
Product and service knowledge
Time Management
Community Networking
Customer liaison
Secondaryeducation
2006, Boksburg High School, Matric (Grade 12), English, Afrikaans, Mathematics, Biology, Computer Studies, Travel and Tourism
Trainingcompleted
- 07/04/08, Experiential learning program in the workplace with BJC wheels
- 10/28/09, Customer service, hygiene and cleanliness with Dorego’s
- 05/21/10, RICA act with TCC Creative Counsel
- 11/09/10, New Hire and training program at Avis
- 06/20/11, Brand ambassador training with Avis
- 06/10/12, Customer excellence with Avis
- 03/12/14, Fire Marshall Training
- 05/06/14, Excel Intermediate Training
- 08/18/14, Business Writing skills
- 09/04/14, Excel Intermediate and Advanced Training
Homeaddress
4 Tsesebe str, Dawn Park, Boksburg, 1474
Pobox
21532 Dawn Park, Boksburg, 1474
Contactdetails
+27 79 569 0229, +27 11 862 2362, davon.jantjies@yahoo.com, davonjantjies@gmail.com
Health
Good
Personal Information
- ID Number: 8807165066085
- Ethnicity: Coloured
- Date of Birth: 07/16/88
- Gender: Male
- Nationality: South African
- Driving License: EB (CODE 8)
- Marital Status: Single
- Religion: Anglican
Criminalrecord
None
Languages
Afrikaans
References
+2711 917 9716, +2711 647 9800, Ellenor Botha, +27 82 727 4064, Gerrit Rex, +27 84 654 6300, Bernard, +27 84 467 0906, +27 11 803 9101, Suleiman Bey, Lethola Tsalong, +27725699887, Sally Maibaya, +27 73 353 3172, Gerald Brown, +27825730067, Herman Letsie, +2782 920 4442, Herman.Letsie@avisbudget.co.za, Fayrooz Ally, 011 387 8102, +2779 222 9010, Fayrooz.Ally@avisbudget.co.za, 011 676 3000
Timeline
Operations and Sales Consultant
TBO
06.2018 - Current
Senior Database Content Administrator
Tourvest Destination Management
04.2016 - 05.2018
Wizard Support/ IT Administrator
Avis Budget Group
12.2013 - 04.2015
Rental Sales Agent
Avis Rent a Car
11.2010 - 12.2013
Assistant manager
Dorego’s Kempton Park
09.2009 - 02.2010
Field agent
The Creative Counsel
05.2009 - 07.2009
Trainee Assistant
BJC Wheels Car Rental
6 2008 - 7 2008
National Diploma in Tourism and Tour Operations -
College Campus Parktown