David Kabelo Mokone
Technical Sales Representatitve
Johannesburg
Summary
Dynamic Technical Sales Representative with a proven track record at Idwala Industrial Holdings, excelling in client relationship management and consultative sales. Increased product sales through effective communication of technical specifications, while fostering strong partnerships. Adept at problem-solving and revenue forecasting, driving significant growth in competitive markets. Client-focused Technical Sales Representative offering 10 years of providing top-notch solutions to customers. A driven professional with the understanding that great service results in lasting client relationships.
Overview
13
13
years of professional experience
1
1
Language
Work History
Technical Sales Representative
Idwala Industrial Holdings
Randburg
01.2025 - Current
- Provided exceptional customer service, addressing technical inquiries and resolving issues promptly.
- Developed strong relationships with key industry players, enhancing company reputation and market presence.
- Participated in trade shows and conferences to expand professional network and increase company visibility within the industry.
- Conducted regular performance reviews of sales territories, identifying areas for improvement and reallocating resources accordingly.
- Recommended Magnetite/Limestone and explained features and costs to help customers make educated buying decisions.
- Increased product sales by effectively communicating technical specifications and benefits to potential clients.
- Assisted marketing team in developing collateral materials that highlighted key product features and benefits to attract potential buyers.
- Collaborated closely with engineering team to ensure accurate product knowledge for successful client demonstrations.
- Serviced existing accounts on regular basis to maximize revenue.
- Scheduled, updated and maintained product preparations and customer promotions.
- Proactively managed client correspondence and recorded tracking and communications.
- Resolved average of 15 customer issues per month through active communication and dedicated research skills.
Key Account Manager
Astron Energy
Melrose
02.2024 - 12.2024
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Strengthened client relationships through regular communication and effective problem solving.
- Developed customized proposals for potential clients, demonstrating the value of the company''s products and services.
- Developed and delivered presentations to key customers to position products and services.
- Built and maintained strong client relationships to drive business growth.
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Expanded key account base by identifying and cultivating new business opportunities.
- Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
- Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Supported sales and reporting for large and medium-sized accounts.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Mentored junior members of the team in key account management best practices, fostering a culture of continuous learning and professional growth within the organization.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Leveraged CRM tools to track account interactions and sales progress, ensuring accurate forecasting and reporting.
- Implemented feedback mechanisms with key accounts to gather insights and guide future product enhancements.
- Enhanced key account satisfaction by developing and implementing tailored account management strategies.
- Drove revenue growth by negotiating favorable contract terms with major accounts.
- Initiated cross-selling and upselling strategies to maximize account revenue potential.
- Delivered detailed product presentations, effectively communicating value propositions and features to decision-makers.
- Facilitated training sessions for new account management staff, sharing best practices and experiences.
- Managed complex negotiations with key accounts, securing long-term partnerships.
- Fostered strong client relationships, leading to increased loyalty and repeat business.
- Collaborated with product development teams to tailor offerings to key account needs, enhancing product relevance and appeal.
- Organized and participated in industry events and conferences to network and promote company offerings to potential clients.
- Streamlined internal communication processes, ensuring team members were aligned with account objectives and strategies.
- Improved client retention rates with personalized follow-up strategies and problem-solving techniques.
- Engaged in continuous learning to stay abreast of industry trends and competitive landscape, applying insights to account strategies.
- Conducted comprehensive market analysis to identify new sales opportunities, significantly expanding client base.
- Developed comprehensive account plans, setting clear objectives and strategies for growth.
- Developed and maintained strong relationships with key clients to ensure long-term business growth.
- Coordinated with marketing teams to create account-specific promotional materials, increasing brand visibility and engagement.
- Identified and resolved potential account issues before they escalated, maintaining high levels of client satisfaction.
- Tailored sales pitches to address unique challenges and needs of each key account, improving conversion rates.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Achieved or exceeded company-defined sales quotas.
- Attended monthly sales meetings and quarterly sales trainings.
- Maintained current knowledge of evolving changes in marketplace.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Contributed to team objectives in fast-paced environment.
- Met existing customers to review current services and expand sales opportunities.
- Contributed to event marketing, sales and brand promotion.
- Developed, maintained and utilized diverse client base.
- Informed customers of promotions to increase sales productivity and volume.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Built diverse and consistent sales portfolio.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Kept detailed records of daily activities through online customer database.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Presented professional image consistent with company's brand values.
- Consulted with businesses to supply accurate product and service information.
- Recorded accurate and efficient records in customer database.
- Stayed current on company offerings and industry trends.
- Trained new employees on customer service, money handling and organizing strategies.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Account Manager
AECI
Johanessburg
04.2016 - 01.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Developed customized account plans for clients to help them achieve their business goals.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Streamlined internal processes for better efficiency in account management tasks.
- Improved overall team productivity by implementing best practices in organization and time management.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
- Cultivated portfolio of high-value clients by leveraging industry knowledge and strategic networking.
- Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
- Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
- Implemented CRM system to track client interactions and feedback, leading to more personalized service.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
- Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.
- Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
- Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
- Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
Sales and Marketing Intern
AECI
Johannesburg
03.2015 - 03.2016
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
- Strengthened client relationships through regular communication and follow-ups, leading to repeat business.
- Conducted market research to identify potential clients and developed tailored sales strategies.
- Contacted prospective customers through phone calls and emails to develop business.
- Established lasting customer relationships using active listening and problem-solving skills.
- Collaborated closely with sales team to manage leads and help with proposals.
- Supported sales and marketing teams in creation and implementation of marketing campaigns.
- Responded to general inquiries from members, staff and clients via mail, e-mail and fax.
- Demonstrated willingness and interest in learning new tasks and skills.
- Supported the development of sales presentations and materials that effectively communicated product benefits to prospective clients.
- Developed strong product knowledge, enabling effective communication of features and benefits to potential customers.
- Conducted basic market research to identify customer needs.
Graduate Intern
Perishable Products Export Control Board
Centurion
10.2014 - 02.2015
- Actively participated in team meetings and brainstorming sessions to contribute valuable insights as a valued team member effectively collaborating across departments for optimum results.
- Assisted senior team members with the development and execution of strategic plans to achieve desired outcomes.
- Collaborated with cross-functional teams to ensure seamless integration of new processes and systems.
- Developed strong analytical skills through exposure to complex data sets, allowing for better decision-making processes.
- Maintained laboratory operations, updating, and revising standardized operating procedures and reordering raw materials and supplies to sustain experiments and workflow.
- Applied strong attention to detail while reviewing documents or analyzing data, ensuring accuracy in all deliverables.
Laboratory Assistant
Impala Platinum Mines
Rustenburg
04.2012 - 04.2013
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Actively participated in lab safety inspections, identifying potential hazards and implementing corrective actions promptly.
- Facilitated timely completion of experiments by maintaining a well-organized workspace and efficient workflow.
- Maintained documentation on tests performed in lab.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Served as a reliable source of information for colleagues seeking assistance or clarification on laboratory procedures or equipment use.
- Handled hazardous materials responsibly following proper waste disposal procedures to minimize environmental impact.
- Maintained accurate and up-to-date laboratory records, ensuring compliance with institutional guidelines and facilitating audits when necessary.
- Enhanced lab safety measures by conducting regular equipment maintenance and implementing updated protocols.
- Reduced sample contamination risks through rigorous adherence to proper specimen handling techniques.
Education
Certificate - Key Account Management
Mercuri Internaional
Johannesburg, South Africa 04.2001 -
Post-Graduate Certificate - Sales And Marketing
Mercuri International
Johannesburg, South Africa 04.2001 -
Associate of Applied Science - Chemistry
Vaal University of Technology
Vanderbijlpark, South Africa 04.2001 -
Skills
Face-to-face communication
Sales presentations
Client relationship management
Competitor analysis
Cold calling
Client relationships
Sales pipeline management
Contract preparation
Cross-selling techniques
Technical sales
Teamwork
Prospect development
Teamwork and collaboration
Technical product sales
Customer service
Problem-solving
Sales funnel management
Problem-solving abilities
Sales strategy
Decision-making
Planning and coordination
Sports, Working Out, Cycling
Very active individual, spend most of my days doing something active.
Timeline
Technical Sales Representative
Idwala Industrial Holdings
01.2025 - Current
Key Account Manager
Astron Energy
02.2024 - 12.2024
Account Manager
AECI
04.2016 - 01.2024
Sales and Marketing Intern
AECI
03.2015 - 03.2016
Graduate Intern
Perishable Products Export Control Board
10.2014 - 02.2015
Laboratory Assistant
Impala Platinum Mines
04.2012 - 04.2013
Certificate - Key Account Management
Mercuri Internaional
04.2001 -
Post-Graduate Certificate - Sales And Marketing
Mercuri International
04.2001 -
Associate of Applied Science - Chemistry
Vaal University of Technology
04.2001 -