David Ziervogel
Field Technician Team Lead
Cape Town
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and hardware support to users and developing and implementing technical solutions. Adept at analyzing system performance and stability to drive optimal user experience.
Overview
4
4
years of professional experience
Work History
IT Field Technician Team Lead
Let Me Repair (PTY) LTD
01.2022 - Current
- Delivered preventative maintenance services for computer systems to minimize disruptions caused by malfunctions or outdated equipment.
- Increased productivity by training end-users on proper use of hardware, software, and network resources.
- Enhanced system performance by troubleshooting and resolving hardware, software, and network issues.
- Streamlined IT support processes by implementing efficient ticketing systems and prioritizing tasks based on urgency.
- Supported successful project completion by assisting in the setup, configuration, testing, deployment, and decommissioning of hardware systems as needed.
- Managed inventory of hardware components, keeping track of equipment status and ensuring timely replacement when necessary.
- Performed routine audits to identify potential risks in IT infrastructure and recommend appropriate corrective actions.
Junior Technical Consultant
Executive Connections International
07.2020 - 01.2021
- Optimized resource allocation during projects through efficient task delegation among team members.
- Provided ongoing support and maintenance for implemented software applications, ensuring optimal performance and minimal downtime.
- Responsible for client support (remote and telephonic) and software, hardware, and network troubleshooting.
Education
L4 Systems Development - Information Technology
Alpvest Institute For Futuretech
Durban 04.2001 -
Skills
Software configuration
Network Troubleshooting
Desktop support
Hardware Installation
Teamwork and Collaboration
Staff education and training
Problem-Solving
Accomplishments
- Top technician of the year achieving 2300+ onsite callout's in a calender year.
- Resolution of hardware fault which was recognized by the retail company
Timeline
IT Field Technician Team Lead
Let Me Repair (PTY) LTD
01.2022 - Current
Junior Technical Consultant
Executive Connections International
07.2020 - 01.2021
L4 Systems Development - Information Technology
Alpvest Institute For Futuretech
04.2001 -
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