DAVID TSUPUTSE
Customer Service Consultant
2646 Fine Street, Mid-Ennerdale Johannesburg
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience. Customer Service Operator with 25 years cash handling and customer service experience in grocery retail environment.
Overview
19
19
years of professional experience
Work History
Customer Service Operator
Electronic Toll Collection ETC
03.2013 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Participated in ongoing professional development opportunities aimed at enhancing the effectiveness of my role as a Customer Service Operator.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Register customers on CRM, handle cash and cards transactions assist in self help terminal.
- Ensuring availability and quality of customer service to walk-in customers, providing customers with product knowledge and service information.
Supervisor
Statistic SA Census
08.2011 - 11.2011
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Supervise group of Enumerators, Report daily to the Co-ordinates, compile roaster and plan operation for field workers
Sales Assistant
Sneakers\FIFA Store
06.2009 - 04.2010
- Executed visual merchandising strategies to attract customers and drive sales.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Boosted store revenue through upselling and cross-selling techniques.
- Assisted customers with prompt and polite support in-person and via telephone.
Merchandiser
Parmalat
03.2005 - 09.2007
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Negotiated advantageous vendor relationships for additional marketing support or exclusive product offerings instore.
- Developed merchandising strategy to efficiently move overstock.
- Monitored store traffic and customer engagement to determine display effectiveness.
- Placing Stock Orders and receiving stock, reporting to the store manager. Returning expired stock and floor walk.
- Promotional Display, cleaning fridge for the stock.
Education
High School Diploma -
Altmont Technical High School
Johannesburg, South Africa 04.2001 -
Certificate - Call Centre
Damelin School of Business
Johannesburg, South Africa 04.2001 -
Certificate - Computer Literacy And Administration
Havetech Computer Skills Training
Johannesburg, South Africa 04.2001 -
Certificate - Events Management Certificate NQF Level 4
Central Johannesburg College
Johannesburg, South Africa 04.2001 -
Certificate - Mentoring Certificate NQF Level 4
Central Johannesburg College
Johannesburg, South Africa 04.2001 -
Public Relations - N5
Oxbridge Academy
Johannesburg 04.2001 -
Skills
Customer Data Confidentiality
Customer service orientation
Customer communications
Analytical Skills
Decision-Making
Inbound Phone Call Management
Retail store support
Problem-solving skills
Customer Relationship Management
Product and service knowledge
Microsoft Office
E-commerce
Timeline
Customer Service Operator
Electronic Toll Collection ETC
03.2013 - Current
Supervisor
Statistic SA Census
08.2011 - 11.2011
Sales Assistant
Sneakers\FIFA Store
06.2009 - 04.2010
Merchandiser
Parmalat
03.2005 - 09.2007
High School Diploma -
Altmont Technical High School
04.2001 -
Certificate - Call Centre
Damelin School of Business
04.2001 -
Certificate - Computer Literacy And Administration
Havetech Computer Skills Training
04.2001 -
Certificate - Events Management Certificate NQF Level 4
Central Johannesburg College
04.2001 -
Certificate - Mentoring Certificate NQF Level 4
Central Johannesburg College
04.2001 -
Public Relations - N5
Oxbridge Academy
04.2001 -