Sales and Customer Service Representative
AUTOZONE
JOHANESBURG, SOUTH AFRICA
12.2011 - 06.2018
- Increased sales targets by developing and maintaining strong relationships with new and existing customers.
- Informed customers of promotions and special offers to increase sales and revenue.
- Managed and resolved customer complaints efficiently, providing satisfactory solutions to enhance customer experience.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Assessed customer needs through detailed consultations, recommending products that perfectly matched their requirements.
- Educated customers on how to use products or services by providing demonstrations and presentations.
- Managed returns and exchanges with a focus on retaining customer trust and satisfaction.
- Attended meetings to discuss sales strategies and ways to improve services.