Sales and Customer Service Representative AUTOZONE
JOHANESBURG, SOUTH AFRICA
12.2011 - 06.2018
Increased sales targets by developing and maintaining strong relationships with new and existing customers.
Informed customers of promotions and special offers to increase sales and revenue.
Managed and resolved customer complaints efficiently, providing satisfactory solutions to enhance customer experience.
Followed up with customers to offer additional support and check resolution satisfaction.
Assessed customer needs through detailed consultations, recommending products that perfectly matched their requirements.
Educated customers on how to use products or services by providing demonstrations and presentations.
Managed returns and exchanges with a focus on retaining customer trust and satisfaction.
Attended meetings to discuss sales strategies and ways to improve services.
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