David Mavuso
Operations Manager
Johannesburg
Summary
Seasoned and accomplished Customer Experience and Operations leader with a demonstrated history of excellent results in the QSR and FMCG industries.
Highly Skilled in QSR Business consulting, QSR Operations Design, QSR and FMCG Operations Management, Coaching, Production Management, Quality Management, Project Management and Continuous Improvement facilitator.
Overview
15
15
years of professional experience
Work History
Franchise Operations Market Manager
YUM (KFC)
1 2023 - Current
- Drive the KFC Experience Management (XM) Strategy through superior Customer Experience, Employee Experience, and Franchise Experience
- Maximize franchise business profitability
- Partner with KFC Franchise partners to maximize business profitability through: (1) Maximize unit economics through driving business and restaurant P&L efficiency to enable business profitability
- (2) Building Efficient and Capable Organizational Structures that are fit to effectively execute the KFC Strategy
- (3) Building People Capability to elevate operational excellence and (4) Embedding Operational Excellence through robust and structured management practices and routines to drive the KFC One Best Way
- Internal alignment with KFC functions to drive franchise business ease
- Align and partner with internal stakeholders viz; Supply Chain, Marketing, Finance and Restaurant Excellent to drive transaction top line performance, input cost reduction and easy operations for restaurants
- People Capability Building
- Partner with HR to continuously elevate KFC system people capability.
Restaurant Excellence Manager
YUM (KFC)
01.2021 - 12.2022
- Strategically Lead restaurant technology enablement for: (1) Elevated restaurant management ease (2) Team Member ease (3) Elevated Guest Experience
- Strategically lead the KFC Africa restaurant equipment strategy: (1) Define market equipment technical requirements based on strategy (2) Define and lead equipment maintenance strategy – VOB, VOC and VOP
- Strategically Lead, maintain, and enhance KFC's Customer Careline system thus elevating Guest Recovery processes
- Managed outsourced customer care centre, Monitor KFC Customer Careline compliance with contract (SLA) conditions and group performance standards and targets: Budget performance, Efficiency performance, Occupancy Performance, first call resolution performance, Agent utilization rates, Customer satisfaction, Customer Effort score, Net Promoter Performance, Waiting Time, etc
- Restaurant Unit Economics improvement – Work with the field operations and Supply Chain teams to initiate business-wide projects to improve restaurant unit economics: (1) Resource conservation and security (2) Labour Efficiency (3) Food Gap improvement (4) Productivity – direct and indirect
Operations Design Manager
YUM (KFC)
09.2017 - 12.2020
- Strategically lead operations innovation
- Lead capacity modelling for Business Model enhancement (Building asset efficiency, Equipment capacity modelling
- Support KFC Africa Development, Supply Chain and finance teams on improvement of Unit Store Economics
- Guide and manage roll-out of new and modified equipment, including documentation for procedures and training on operation
- Project management.
Operations Manager
PepsiCo
03.2015 - 08.2017
- Managing costs against budget – fixed and variable – for the Extrudes and Palletizing process area
- Ensure Delivery against key operational KPIs; True Efficiency, OEE, Net Efficiency, Material Efficiencies, Labour Efficiency, SKU Compliance, Volume Compliance, Customer complaints, Quality Weak-links, SHE KPIs (QCDM, Maintenance Management
- Development and managing of departmental operational plans in accordance with the business Annual Operating Plan
- Plan and Manage execution of the production Asset Care strategy together with the maintenance department to reduce machine failures, increase MTBF as well as drive autonomous maintenance practices amongst production personnel
Capability Manager
PepsiCo
04.2013 - 02.2015
- Design and implementation of performance measurement tools
- Design, implement and improve manufacturing process audit effectiveness to improve process capability
- Facilitate technical problem solving
- Provide Problem Solving coaching
- Drive continuous improvement projects
- Provide LEAN Coaching to the manufacturing fraternity
Shift Manager
African Explosives Limited
06.2010 - 03.2013
- Development and cascading of departmental goals
- Daily, weekly and monthly KPI management and tracking – Quality, Cost, Speed, Delivery, Safety and Morale
- Quality conformance
- Waste minimization
- Plant True Efficiency
- SKU Compliance
- Plant Up-Time
- Innovations
- People Management (All aspects)
Manufacturing Management Trainee
SABMILLER (ABI)
03.2009 - 05.2010
- Manage costs against budget
- Fixed and variable Daily, weekly and monthly KPI management and tracking – Ensure delivery on all key KPIs
- Manage the availability of human resources
- Participate in the development of production schedules from the regional plan and manage line availability and capacity
- Manage material availability and usage
- Ensure deployment of Asset Management procedures to ensure plant availability
- Lead higher order problem solving sessions
- Ensure the implementation of systemic process to ensure business continuity (succession planning for key positions)
Education
Master in Business Administration (MBA) -
UNISA SBL
Midrand, GP Current - 04.2024
Post Graduate Diploma - Business Administration - undefined
UNISA SBL
Midrand, GPB Tech: Quality Management - Operations Management - undefined
Durban University of Technology
Durban, KZNN Diploma: Mechanical Engineering - Engineering - undefined
Durban University of Technology
Durban, KZNSkills
Operations Strategy development
Operations and Production Management
Franchise Business consulting
Organizational design
Organizational Capability Building (Manufacturing/FMCG/QSR)
Coaching for performance
Project management
Problem-Solving
Operations Digitization
Customer Service
Accomplishments
- KFC AFRICA ENGAGEMENT DIRECTOR
- KFC WIN ON TASTE GLOBAL BENCHMARK
- KFC DRIVE-THRU SPEED IMPROVEMENT
- KFC RESTAURANT COMPLIANCE CHECK GLOBAL LEADER
- KFC BUSINESS CONTINUITY PROCESS DESIGN
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Master in Business Administration (MBA) -
UNISA SBL
Current - 04.2024
Restaurant Excellence Manager
YUM (KFC)
01.2021 - 12.2022
Operations Design Manager
YUM (KFC)
09.2017 - 12.2020
Operations Manager
PepsiCo
03.2015 - 08.2017
Capability Manager
PepsiCo
04.2013 - 02.2015
Shift Manager
African Explosives Limited
06.2010 - 03.2013
Manufacturing Management Trainee
SABMILLER (ABI)
03.2009 - 05.2010
Franchise Operations Market Manager
YUM (KFC)
1 2023 - Current
Post Graduate Diploma - Business Administration - undefined
UNISA SBL
B Tech: Quality Management - Operations Management - undefined
Durban University of Technology
N Diploma: Mechanical Engineering - Engineering - undefined
Durban University of Technology