David Juta

Branch Manager

Liquor City Liquor Boys South Africa

11.2011 - Current

Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Maintained friendly and professional customer interactions.
Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
Complied with regulatory guidelines and requirements.
Met deadlines by proactively managing individual and team tasks and streamlining processes.
Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.