Cheese-making
David Fourie
Business Owner
Krugersdorp
Summary
Dynamic business owner with a proven track record at Triform Traders and Fineline Mirror Doors Cape, excelling in supply chain management and vendor negotiation. Achieved significant cost savings through strategic inventory management and enhanced customer satisfaction by fostering strong relationships. Adept at operational efficiency and team leadership, driving growth and innovation in competitive markets.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Motivated business professional bringing 23 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating, and supporting staff members.
Overview
38
38
years of professional experience
Work History
Business Owner
Triform Traders T/a Triform Sealants & Tapes
10.1998 - 11.2022
- Cultivated vendor relationships to secure quality materials at competitive prices, optimizing supply chain management.
- Analyzed market trends and customer feedback to adapt product offerings, resulting in improved customer satisfaction.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Implemented innovative inventory management practices to minimize stockouts and reduce overhead costs.
- Evaluated competitors'' offerings to identify gaps in the market for unique selling propositions that attracted new clients.
- Reduced overhead costs by renegotiating contracts with vendors or suppliers while maintaining product quality standards.
- Developed and maintained strong supplier relationships to ensure product quality and timely delivery.
- Managed financial accounts to maintain budget discipline and ensure profitability.
- Diversified product offerings to meet changing customer needs and tap into new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Expanded customer base through cold calling, networking, and relationship building.
Business Owner
Fineline Mirror Doors Cape
02.2011 - 03.2022
- Developed and implemented innovative solutions for custom mirror and other sliding door designs and built-in wardrobes, enhancing customer satisfaction and product offerings.
- Streamlined production processes by integrating advanced manufacturing techniques, significantly improving operational efficiency and quality.
- Led a cross-functional team to optimize inventory management, resulting in reduced lead times and improved order fulfillment.
- Established strong relationships with suppliers, negotiating favorable terms that contributed to cost savings and operational stability.
- Conducted comprehensive reviews of customer feedback, implementing changes that improved service delivery and client retention rates.
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Cultivated strong online presence, managing social media platforms to engage with customers and build community.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
- Optimized supply chain management, ensuring timely delivery of products and minimizing inventory costs.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Maintenance Manager
Norman Road Guesthouse
01.1997 - 12.1998
- Developed and implemented maintenance schedules, ensuring timely repairs and reducing downtime across all facilities.
- Managed inventory of maintenance supplies and tools, ensuring availability and proper utilization for daily operations.
- Conducted regular inspections and assessments of facilities, identifying potential issues and addressing them proactively.
- Planned scheduled maintenance outages as part of preventive maintenance program.
- Collaborated with other departments to verify completion of maintenance tasks.
- Procured pricing information from various vendors to support cost-effective purchasing.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Sales Representative
Herbalife Ltd.
10.1997 - 11.1998
- Developed strong customer relationships, enhancing client retention and driving repeat business through personalized service.
- Conducted in-depth product presentations, effectively communicating benefits to diverse audiences, resulting in improved sales conversions.
- Implemented targeted marketing strategies, leveraging customer feedback to refine product offerings and expand market reach.
- Participated in community events and health fairs, promoting brand awareness and engaging potential customers directly.
- Expanded customer base through cold calling, networking, and relationship building.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Participated in trade shows and conferences to network and generate leads.
- Contributed to team objectives in fast-paced environment.
- Attended monthly sales meetings and quarterly sales trainings.
Customer Support Engineer
Computer Equipment Brokers
01.1997 - 07.1997
- Provided expert technical support for hardware and software issues, ensuring rapid resolution and optimal customer satisfaction.
- Collaborated with cross-functional teams to enhance product features, improving user experience and reducing support queries.
- Analyzed customer feedback to identify trends, informing product development and enhancing overall service delivery.
- Managed complex customer inquiries effectively, demonstrating strong problem-solving skills and contributing to operational efficiency.
- Answered incoming support inquiries via chat, phone and email.
- Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
- Provided technical assistance on-site or remotely depending on client needs, ensuring swift issue resolution and minimal downtime.
- Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
- Established empathy with customers through insight into business drivers and expectations to offer personalized service.
- Explained complex technology-related issues in understandable terms to customers.
- Trained customers to use and maintain equipment to reduce service issues.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Installed, configured and maintained computer systems and network connections.
Senior Systems Analyst
ABSA
02.1985 - 06.1996
- Led system enhancements by analyzing user requirements, resulting in improved operational efficiency and user satisfaction.
- Collaborated with cross-functional teams to develop and implement IT solutions that streamlined processes across departments.
- Conducted comprehensive data analysis to identify trends, enabling informed decision-making and strategic planning initiatives.
- Mentored junior analysts, fostering skill development and ensuring adherence to best practices in system analysis and design.
- Developed documentation for system processes and user guides, improving clarity and compliance with internal standards.
- Managed software upgrades and system migrations, ensuring minimal disruption and maintaining service continuity throughout transitions.
- Evaluated new technologies and tools, providing recommendations that aligned with organizational goals and improved systems architecture.
- Collaborated with cross-functional teams to develop and implement effective IT solutions for business needs.
- Provided comprehensive user support, resolving technical issues quickly to minimize disruptions.
- Participated in change management initiatives, supporting seamless transitions during technology upgrades or process overhauls.
- Improved system efficiency by streamlining processes and implementing automation tools.
- Implemented disaster recovery plans, safeguarding essential data and minimizing potential losses due to unforeseen events.
- Reduced downtime for critical business applications by proactively identifying and resolving system issues.
- Optimized data storage and retrieval processes, ensuring timely access to vital information for decision making.
- Assessed vendor proposals for new software implementations, ensuring alignment with company goals and budgetary constraints.
- Completed software development lifecycle from requirement analysis to test planning, test case development and test execution.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Collaborated with upper management to drive strategy and implement new processes.
Education
No Degree - Computer And Information Systems
Dynamix Computer Training Centre
Cape Town, South Africa 04.2001 -
High School Diploma -
Afrikaans Hoër Germiston
Germiston, South Africa 04.2001 -
Skills
Supply chain management
Interests
Bread baking
Mushroom cultivation
Horticulture
Computers, technology, AI
Motorcycle Racing
Timeline
Business Owner
Fineline Mirror Doors Cape
02.2011 - 03.2022
No Degree - Computer And Information Systems
Dynamix Computer Training Centre
04.2001 -
High School Diploma -
Afrikaans Hoër Germiston
04.2001 -
Business Owner
Triform Traders T/a Triform Sealants & Tapes
10.1998 - 11.2022
Sales Representative
Herbalife Ltd.
10.1997 - 11.1998
Maintenance Manager
Norman Road Guesthouse
01.1997 - 12.1998
Customer Support Engineer
Computer Equipment Brokers
01.1997 - 07.1997
Senior Systems Analyst
ABSA
02.1985 - 06.1996