David Dunwoodie

• Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service
• Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
• Developing a deep understanding of projects to gain insights into the scope of service delivery
• Taking accountability for service delivery performance (SLA), meeting customer expectations, and driving future demand
• Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization
• Added roles in my tenure: manage the service desk, start up the SDM department and manage account managers

HR System Analyst– SAP Commission’s

• BAU function lead
• Query handling
• Providing input into overall design and ensuring the implementation of the Vistex system according to Business requirements
• Functional support of the Vistex system
• Client relationship management
• Vendor relationship management
• Team work
• Self Development
• Governance

• Analyzed progress of projects and maintained current records with latest information.
• Advised clients on various elements of project and offered support to quickly resolve issues.
• Identified issues of special importance in need of extra attention and escalated to correct personnel.
• Updated reports to verify inclusion of most relevant and current information.

• Engage stake holders from Store and Head Office
• Gather business requirements .
• Draw L1 to L4 process maps
• Document BRD
• Test
• Deploy
• Convene meetings with stake holders
• Initiate business process optimization
• Cost reduction

• Managed the store from occupational date
• Sales management
• Administration and financial management
• Stock management
• Store presentation and merchandising
• Safety and security
• Enable customer centricity
• Effective people management

• Sales management
• Administration and financial management
• Stock management
• Store presentation and merchandising
• Safety and security
• Enable customer centricity
• Effective people management

• Managed the store from occupational date
• Sales management
• Administration and financial management
• Stock management
• Store presentation and merchandising
• Safety and security
• Enable customer centricity
• Effective people management

• Exhibited excellent people skills during interaction with employees and customers.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Completed daily paperwork and computer entry of sales data as established by management.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.

• Financial management
• Front office
• Back office
• Administration
• Safety and security
• Enable customer centricity
• Effective people management
• Effective teamwork and self-management

• Sales management
• Administration and financial management
• Stock management
• Store presentation and merchandising
• Safety and security
• Enable customer centricity
• Effective people management

• Financial management
• Front office
• Back office
• Administration
• Safety and security
• Enable customer centricity
• Effective people management
• Effective teamwork and self-management

• Managed the store from occupational date
• Sales management
• Administration and financial management
• Stock management
• Store presentation and merchandising
• Safety and security
• Enable customer centricity
• Effective people management

• Financial management
• Front office
• Back office
• Administration
• Safety and security
• Enable customer centricity
• Effective people management
• Effective teamwork and self-management

• Plan, manage and monitor ware housing operation
• Manage Distribution Centre inventory control and safekeeping practice
• Manage compliance to relevant safety policies and procedure
• Manage the Distribution Centre budget
• Drive Distribution Centre performance optimisation and reporting (KPI’s).
• Enable customer centricity team
• Human resources management
  
  
  
  

• Roster pilots for their flights, adhering to civil aviation legislation pertaining to hours in flight and rest days.
• Developed exceptional time management, relationship building and organizational skills from working in a stressed environment
• Input accurate information into AIMS system and ensuring standby roster updated in case of delay and pilots needs to stand down if they exceed their hours
• Drop off and collection of pilots at their aircraft
• Demanding hours