David Bondo

• Desktop support and network management
• Responsible for managing backup, diagnosing, and resolving technical Issues
• Providing desktop and server support and undertaking small to Medium-sized IT projects as instructed by the IT manager
• Support and maintain MS server/desktops and MS exchange, Setting up and configuring laptops and desktops through the Installation of authorized software and antivirus
• Ensuring security and upgrades are applied and kept up to date on Desktops and laptop
• Fault-finding to laptops and desktops, on servers
• Creating purchase Requisitions for IT hardware/software and ensuring all software purchased Licensing is recorded and maintained
• Setting up new users and disabling expired accounts in accordance with HR requirement
• Providing support for MAC and PC
• Windows Active Directory and Group Policy management and troubleshooting
• Network maintenance, day-to-day admin, and monitoring of network User
• Provide desktop support to users to customers/users remotely
• Install, Configure, and repairs windows operating system Windows 10 and Windows 11 (Both (professional and enterprise) and Upgrade and downgrade OS and Application
• Manage, monitor and maintain Windows Server Operating Systems on physical and virtual servers
• Support Microsoft Office 365 Administration tasks at the Tenant level
• Manage, monitor and maintain Physical Server Hardware and Appliances
• Troubleshoot user/customer applications that are not working properly
• Troubleshoot user/customer email support
• Troubleshoot user/customer phones analog and digital phones
• Connecting user/customer to printer
• Providing support to users/customers with general IT device support
• Configuration of WAN, VLAN a, and LAN
• Backup and server support
• Install and configure SAP GUI (CRM, Social Care Production)
• Reload corrupt operating systems
• Informing and advising users on how to store data on a file share
• Working with the IT team in researching IT treatment and how to prevent them
• Connecting computers to the domain
• Setting up the desktop and installing all necessary applications before the go to production
• Provide all end-User support to all users within the site
• Dispose of all IT assets that are not working when it is time for disposal
• Installing and updating Anti-Virus (Symantec Endpoint Protection)
• Managing and attending calls that are logged on the IT system
• Configure switches, wireless network, and cisco VoIP Phones
• Website designing and Domains Maintenance.
• Evaluated emerging technologies for potential implementation within the organization, keeping abreast of industry trends to maintain a competitive edge in IT services provided by the company.
• Tested new software and hardware prior to deployment.
• Provided remote technical support, resolving Issues quickly without requiring onsite visits whenever possible.
• Patched software and installed new versions to eliminate security problems and protect data.
• Set up PCs, projectors, and microphones for use in video conferencing rooms.
• Configured systems according to prescribed software and hardware frameworks.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Configured hardware, devices, and software to set up work stations for employees.
• Maintained office PCs, networks and mobile devices.
• Performed troubleshooting and repaired peripheral devices such as printers, scanners .
• Diagnosed and troubleshot hardware, software and network issues.
• Responsible for managing backup, diagnosing, and resolving technical Issues
• Providing desktop and server support and undertaking small to
• Medium-sized IT projects as instructed by the IT manager
• • Support and maintain MS server/desktops and MS exchange,
• Setting up and configuring laptops and desktops through the
• Installation of authorized software and antivirus
• • Ensuring security and upgrades are applied and kept up to date on
• Desktops and laptop
• • Fault-finding to laptops and desktops, on servers Creating purchase
• Requisitions for IT hardware/software and ensuring all software purchased
• Licensing is recorded and maintained
• • Setting up new users and disabling expired accounts in accordance with
• HR requirement
• • Providing support for MAC and PC Planning future improvements,
• Suggesting IT solutions to business problems
• • Network maintenance, day-to-day admin, and monitoring of network
• User
• Configured hardware and granted system permissions to new employees.
• Responded promptly to incoming sales leads and requests for technical support.
• Assisted with updating technical support best practices for use by team.
• Contributed to disaster recovery planning efforts, safeguarding critical data against potential loss or corruption.
• Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring Issues and identification of areas requiring additional support resources.
• Collaborated with cross-functional teams to implement IT projects, ensuring seamless integration with existing systems.
• Implemented remote support tools to expedite issue resolution and reduce the need for in-person assistance.
• Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
• Optimized network performance through routine monitoring, troubleshooting, and infrastructure upgrades.
• Created User accounts and assigned permissions.
• Configured and tested new software and hardware.
• Established, repaired and optimized networks by installing wiring, cabling and devices.
• Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
• Installed and configured operating systems and applications.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Enhance User experience with thorough troubleshooting and resolution of hardware and software problems.
• Assisted in development of system security protocols.
• Monitored systems in operation and quickly troubleshot errors.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Managed system-wide operating system and software deployments as well as related software upgrade problems.
• Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
• Researched and identified solutions to technical problems.
• Installed, configured and maintained computer systems and network connections.
• Assisted in migrating critical infrastructure to cloud-based solutions, reducing overhead costs while increasing scalability and performance capabilities.
• Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
• Monitored system performance to identify potential issues.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Windows server hardware/software troubleshooting
• Managing, monitoring, and maintaining VMWare VCenter, ESX physical hosts, and virtual machines
• Performed troubleshooting and repaired peripheral devices such as printers, scanners .
• Maintained servers and systems to keep networks fully operational during peak periods.
• Assisted in migrating critical infrastructure to cloud-based solutions, reducing overhead costs while increasing scalability and performance capabilities.
• Acted as a liaison between end users and external vendors, fostering productive relationships that led to improved service levels from third-party providers.
• Installed and configured operating systems and applications.
• Configured systems according to prescribed software and hardware frameworks.
• Diagnosed and troubleshot hardware, software and network issues.
• Diagnose, repair, troubleshoot and maintain
• Established, repaired and optimized networks by installing wiring, cabling and devices.
• Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
• Increased cybersecurity measures by conducting regular vulnerability assessments and applying critical patches as needed.
• Windows server support and maintenance
• Maintained servers and systems to keep networks fully operational during peak periods.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Configured and tested new software and hardware.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Installed, configured and maintained computer systems and network connections.
• Performed troubleshooting and repaired peripheral devices such as printers, scanners
• Maintained office PCs, networks and mobile devices.
• Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
• Monitored systems in operation and quickly troubleshot errors.
• Patched software and installed new versions to eliminate security problems and protect data.
• Set up PCs, projectors, and microphones for use in video conferencing rooms.
• Provided remote technical support, issues quickly without requiring onsite visits whenever possible.
• Server maintenance and business continuity
• (backups, etc)
• Server maintenance and business continuity
• (backups, etc)
• Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
• Monitored system performance to identify potential issues.
• Configured hardware, devices, and software to set up work stations for employees.
• VOIP system maintenance
• Tested new software and hardware prior to deployment.
• Cisco LAN equipment support and maintenance
• Identified issues, analyzed information and provided solutions to problems.
• Collaborated with cross-functional teams to achieve seamless integration of new software applications into existing systems.
• Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
• Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
• Maintained office PCs, networks and mobile devices
• Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems
• Monitored system performance to identify potential issues
• Identified issues, analyzed information and provided solutions to problems
• Resolved problems, improved operations and provided exceptional service
• Managed time efficiently in order to complete all tasks within deadlines
• Installed and configured operating systems and applications

• Fiber Optic Cabling
• Hand Tools
• Ladders
• Drawings Specification
• Run & pulling cable Cat5,Cat6
• Installing Internet Data points
• Coaxial cable
• Low Voltage Electrician
• Blueprint Reading
• Trucking
• J-Hooks
• Customer Service
• Installing Wi-Fi APN, Wi-Fi cabling
• Maintain data cables and Fiber infrastructure
• Testing Network point end to end
• Patching cabling into patch panel and to end
• Installing security alarm & CCTV camera installation
• Hardware troubleshooting
• Setting up sever rooms
• IT Troubleshooting & Problem solving
• Creating RJ45 Network cables
• Working with IT team in researching IT treatment and how to prevent them
• Dispose of all IT assets that are not working when it is time for disposal
• Managing and attending calls that are logged on IT system.

Configure switches, wireless network, and cisco VoIP Phones

• Install and uninstall cable equipment including cable boxes,modems,cat5 and phone systems
• Demonstrated proficiency in multiple types of cable installations including fiber optics, copper, coaxial, and Ethernet systems for diverse applications across industries.
• Enhanced network performance by installing and maintaining structured cabling systems for various clients.
• Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
• Boosted overall network efficiency through regular testing and troubleshooting of installed cables and related equipment.
• Contributed to team success by mentoring junior technicians on best practices for network cabling installation and maintenance.
• Improved customer satisfaction by providing professional consultations on appropriate cabling solutions for their specific needs.
• Reduced client downtime by promptly diagnosing and repairing network issues related to cabling infrastructure.
• Located and repaired line faults to maintain existing network without causing signal failure interruptions.
• Researched and recommended network and data communications hardware and software.
• Enabled seamless transitions during office moves or expansions by effectively relocating existing network infrastructures while minimizing downtime.
• Preserved organized workspaces during installations, minimizing disruptions to client operations and reducing potential hazards.
• Ensured safety compliance by adhering to industry standards and guidelines during all cabling projects.
• Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
• Installed and configured new devices and system components.
• Achieved timely project completion with efficient planning, scheduling, and execution of cable installations.
• Responded to service requests during and after business hours.
• Increased client satisfaction through regular communication regarding project progress, addressing any concerns or questions had throughout process.
• Read blueprints and schematics to correctly place equipment.
• Identified issues, analyzed information and provided solutions to problems.
• Managed time efficiently in order to complete all tasks within deadlines.
• Worked flexible hours across night, weekend, and holiday shifts.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Gained extensive knowledge in data entry, analysis and reporting.
• Ensured optimal network functionality through the installation of fiber optic, coaxial, and copper cables.
• Significantly reduced troubleshooting time by conducting comprehensive testing on newly installed cables prior to activation.
• Worked closely with network administrators and server engineers to deliver quality service.
• Performed troubleshooting of systems with techniques such as speed and ping tests.
• Demonstrated adaptability by effectively working on projects across various sectors, including commercial, industrial, and residential environments.
• Installed wiring, cabling and networking hardware on customer premises.
• Provided training on use, troubleshooting, and calibration of equipment.
• Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
• Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
• Connected components to exterior cable systems and tested connections for adequate power and functional links.
• Repaired and updated equipment to conform to company-wide standards.
• Paid attention to detail while completing assignments.
• Performed preventive maintenance of telecommunications equipment.
• Maximized system capacities using best practices in cable management techniques resulting in organized server rooms and data centers.
• Collaborated with other workers and customers to resolve issues of deficient communications connections.
• Assembled communication equipment such as wiring, switching equipment, and power apparatus.
• Reduced downtime and increased productivity through prompt troubleshooting and repair of cable issues
• Identified issues, analyzed information and provided solutions to problems
• Maintained detailed records of all cabling and telecommunications activities and equipment
• Read blueprints and schematics to correctly place equipment
• Enhanced network performance by efficiently installing, maintaining, and repairing cabling systems
• Collaborated with team members to complete complex cabling projects within tight deadlines
• Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces
• Maintained accurate documentation of all cabling installations, modifications, and repairs for future reference and quality control purposes
• Improved overall network efficiency with careful planning and precise execution of cable routing strategies during installation processes
• Performed troubleshooting of systems with techniques such as speed and ping tests
• Contributed to company growth by actively seeking out new business opportunities and maintaining strong relationships with existing clients
• Streamlined project completion times by effectively coordinating tasks with fellow technicians and other trades professionals onsite
• Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings
• Adhered to industry safety standards throughout all aspects of work, ensuring a safe working environment for both clients and colleagues
• Significantly reduced troubleshooting time by conducting comprehensive testing on newly installed cables prior to activation
• Conducted thorough site surveys to assess project requirements and determine appropriate cabling materials and installation methods
• Installed wiring, cabling and networking hardware on customer premises
• Coordinated installation of new users and relocations of existing users
• Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers
• Ensured optimal network functionality by performing routine maintenance on cabling infrastructure
• Installed and configured new devices and system components
• Repaired and updated equipment to conform to company-wide standards
• Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters