Davenia Orren
Personal Assistant
Cape Town - Bellville Durbanville,Western Cape
Summary
A dedicated assistant with excellent experience in the industry. Who always maintains a professional appearance and demeanor. Assigned tasks are always expertly completed with the focus on quality. A dependable and quick-learning team player who also excels on my own with effective communication and organization skills. Confidentiality is always guaranteed.
Overview
28
28
years of professional experience
2
2
Language
Work History
Personal Assistant Divisional Managers
OK Franchise Division
Brackenfell, Western Cape
10.2022 - Current
- Oversee and coordinated calendars and appointments for future events.
- Display absolute discretion at handling confidential information.
- Maintain appropriate filing of documentation.
- Respond to emails and other correspondence to facilitate communication and enhance business processes.
- Provide multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging accommodation and transportation.
- Maintained and organized all shared drives, documents and spreadsheets in Teams in One Drive.
- Served as point of contact between clients and managerial staff.
- Answer phone calls and address customer questions and concerns to promote satisfaction and continued business.
- Use discretion when handling confidential information.
- Communicate with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Provide multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
- Update spreadsheets and create presentations to support managers and boost team productivity.
- Arrange and co-ordinate members meetings.
- Attend meetings and take minutes.
- Arrange and manage staff training sessions.
- Arrange and co-ordinate staff functions and events.
- Assist Divisional Manager to set up The New Corporate Division.
- Co-ordinate and take charge of establishing and setting up HR within the Corporate Division.
- Manage payroll for all corporate stores.
- Action all compliance administration for corporate stores.
Personal Assistant to the General Manager
OK Franchise Division
Brackenfell, Western Cape
12.2018 - 09.2022
- Book flights and accommodation.
- Schedule appointments.
- Screen phone calls.
- Compile various reports and lists.
- Handle customer complaints.
- Liaison with potential Franchisees.
- Co-ordination and order stationary.
- General administration.
- Supervise the kitchen, reception & switchboard departments.
- Signing power for all purchases on S/R company card.
- Distribution of Shoprite cards, long service certificates and vouchers & any other documentation for example, pension/medical received from Shoprite Head Office.
- Liaison between Shoprite & OK Franchise Division.
- Manage boardroom bookings.
- Arrange staff functions and events.
- Arrange meetings.
Store Manager / Director / Owner
OK MiniMark Parklands
Parklands, Western Cape
10.2016 - 11.2018
- General running of the store.
- Close and open the store.
- Receive deliveries and oversee Floor Manager in receiving stock.
- Negotiate deals with sales reps.
- Manage merchandising issues.
- Fast Foods and Bakery administration issues (writing off of stock to be used, etc.)
- All financial activities.
- Expense budgets and listings.
- Systems and procedures.
- Banking and handling floats.
- Ensure supplier and contractor payments are actioned.
- Stock record activities.
- Record and capture GRV's and intake.
- Handle returns and credits.
- Action intake queries.
- All administration tasks
- Manage Human Resources.
- Staff scheduling and planning.
- Manage and keep staff files up to date.
- Manage staff salaries.
- Do payroll and follow up on payments.
- Action payroll queries.
- Recruitment.
- Manage cashier performances.
- Manage Floor Manager and Bakery Controller.
- Focus on Merchandising.
- Daily floor walks with Floor Manager.
- Correct Layout of the store to ensure maximum sales.
- Stock ordering and stock levels.
- Promotional stock planning and activities.
- Training and up skilling staff.
- Finding new ways of creating sales.
- Manage loyalty card and promotions.
- Manage marketing.
Owner
The Party Guru
Bellville, Western Cape
02.2012 - 11.2016
- Meet with customers
- Create quotes
- Create and set up parties from invitations up to thank you notes/ boxes/ gifts and party rentals.
- Create and maintain website
- All administration
- All financial activities.
Personal Assistant to the General Manager
OK Franchise Division
Brackenfell, Western Cape
01.2004 - 09.2016
- Book flights and accommodation.
- Schedule appointments.
- Screen phone calls.
- Compile various reports and lists.
- Handle customer complaints.
- Liaison with potential Franchisees.
- General administration
- Supervise the kitchen, reception area & switchboard.
- Signing power for all purchases on company card.
- Co-ordinate and order stationery, paper and consumables.
- Capture, reconcile and distribute all divisional pay slips per month.
- Liaison between Shoprite & OK Franchise Division
- Boardroom bookings
- Customer Care.
Out of Hours Call Centre Consultant
Nursing Services Of South Africa
Bellville, Western Cape
02.2007 - 11.2007
- Fill shifts requested.
- Cancel shifts that were no longer required.
- Make detailed notes regarding all telephone conversations.
- Action complaints and queries.
- Keep clients informed regarding shifts.
Creditors Clerk
OK Franchise Division Western Cape
01.2001 - 10.2004
- Reconciliation of accounts
- Have payments ready for suppliers
- Handle account queries
- Data capturing
- Phone suppliers regarding credits for claims
- Make sure account is current and does not have any old entries
- Relief on switchboard
- Sort out claims
- Reason for leaving : Promotion within the Company
Admin Clerk
Checkers Paarl
Paarl, Western Cape
07.1995 - 10.2000
- Balance cash registers.
- Answer telephones.
- Check that salaries are correct.
- Follow up on unpaid cheques.
- See that change is ready for cash registers.
- Do entries regarding cheques and buy aid.
Education
High School Diploma -
Klein Nederburg Senior Secondary School
Paarl, Western Cape, South Africa 01.1990 - 1994.12
Skills
Time management
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your choices define who you are, and not the circumstances that surround you.
Davenia Orren
Timeline
Personal Assistant Divisional Managers
OK Franchise Division
10.2022 - Current
Personal Assistant to the General Manager
OK Franchise Division
12.2018 - 09.2022
Store Manager / Director / Owner
OK MiniMark Parklands
10.2016 - 11.2018
Owner
The Party Guru
02.2012 - 11.2016
Out of Hours Call Centre Consultant
Nursing Services Of South Africa
02.2007 - 11.2007
Personal Assistant to the General Manager
OK Franchise Division
01.2004 - 09.2016
Creditors Clerk
OK Franchise Division Western Cape
01.2001 - 10.2004
Admin Clerk
Checkers Paarl
07.1995 - 10.2000
High School Diploma -
Klein Nederburg Senior Secondary School
01.1990 - 1994.12
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