Davenia Orren
Personal Assistant
Cape Town - Bellville Durbanville,Western Cape
Summary
A dedicated assistant with excellent experience in the industry. Who always maintains a professional appearance and demeanor. Assigned tasks are always expertly completed with the focus on quality. A dependable and quick-learning team player who also excels on my own with effective communication and organization skills. Confidentiality is always guaranteed.
Overview
28
28
years of professional experience
2
2
Language
Work History
Personal Assistant Divisional Managers
OK Franchise Division
Brackenfell, Western Cape
10.2022 - Current
- Oversee and coordinated calendars and appointments for future events.
- Display absolute discretion at handling confidential information.
- Maintain appropriate filing of documentation.
- Respond to emails and other correspondence to facilitate communication and enhance business processes.
- Provide multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging accommodation and transportation.
- Maintained and organized all shared drives, documents and spreadsheets in Teams in One Drive.
- Served as point of contact between clients and managerial staff.
- Answer phone calls and address customer questions and concerns to promote satisfaction and continued business.
- Use discretion when handling confidential information.
- Communicate with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Provide multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
- Update spreadsheets and create presentations to support managers and boost team productivity.
- Arrange and co-ordinate members meetings.
- Attend meetings and take minutes.
- Arrange and manage staff training sessions.
- Arrange and co-ordinate staff functions and events.
- Assist Divisional Manager to set up The New Corporate Division.
- Co-ordinate and take charge of establishing and setting up HR within the Corporate Division.
- Manage payroll for all corporate stores.
- Action all compliance administration for corporate stores.
Personal Assistant to the General Manager
OK Franchise Division
Brackenfell, Western Cape
12.2018 - 09.2022
- Book flights and accommodation.
- Schedule appointments.
- Screen phone calls.
- Compile various reports and lists.
- Handle customer complaints.
- Liaison with potential Franchisees.
- Co-ordination and order stationary.
- General administration.
- Supervise the kitchen, reception & switchboard departments.
- Signing power for all purchases on S/R company card.
- Distribution of Shoprite cards, long service certificates and vouchers & any other documentation for example, pension/medical received from Shoprite Head Office.
- Liaison between Shoprite & OK Franchise Division.
- Manage boardroom bookings.
- Arrange staff functions and events.
- Arrange meetings.
Store Manager / Director / Owner
OK MiniMark Parklands
Parklands, Western Cape
10.2016 - 11.2018
- General running of the store.
- Close and open the store.
- Receive deliveries and oversee Floor Manager in receiving stock.
- Negotiate deals with sales reps.
- Manage merchandising issues.
- Fast Foods and Bakery administration issues (writing off of stock to be used, etc.)
- All financial activities.
- Expense budgets and listings.
- Systems and procedures.
- Banking and handling floats.
- Ensure supplier and contractor payments are actioned.
- Stock record activities.
- Record and capture GRV's and intake.
- Handle returns and credits.
- Action intake queries.
- All administration tasks
- Manage Human Resources.
- Staff scheduling and planning.
- Manage and keep staff files up to date.
- Manage staff salaries.
- Do payroll and follow up on payments.
- Action payroll queries.
- Recruitment.
- Manage cashier performances.
- Manage Floor Manager and Bakery Controller.
- Focus on Merchandising.
- Daily floor walks with Floor Manager.
- Correct Layout of the store to ensure maximum sales.
- Stock ordering and stock levels.
- Promotional stock planning and activities.
- Training and up skilling staff.
- Finding new ways of creating sales.
- Manage loyalty card and promotions.
- Manage marketing.
Owner
The Party Guru
Bellville, Western Cape
02.2012 - 11.2016
- Meet with customers
- Create quotes
- Create and set up parties from invitations up to thank you notes/ boxes/ gifts and party rentals.
- Create and maintain website
- All administration
- All financial activities.
Personal Assistant to the General Manager
OK Franchise Division
Brackenfell, Western Cape
01.2004 - 09.2016
- Book flights and accommodation.
- Schedule appointments.
- Screen phone calls.
- Compile various reports and lists.
- Handle customer complaints.
- Liaison with potential Franchisees.
- General administration
- Supervise the kitchen, reception area & switchboard.
- Signing power for all purchases on company card.
- Co-ordinate and order stationery, paper and consumables.
- Capture, reconcile and distribute all divisional pay slips per month.
- Liaison between Shoprite & OK Franchise Division
- Boardroom bookings
- Customer Care.
Out of Hours Call Centre Consultant
Nursing Services Of South Africa
Bellville, Western Cape
02.2007 - 11.2007
- Fill shifts requested.
- Cancel shifts that were no longer required.
- Make detailed notes regarding all telephone conversations.
- Action complaints and queries.
- Keep clients informed regarding shifts.
Creditors Clerk
OK Franchise Division Western Cape
01.2001 - 10.2004
- Reconciliation of accounts
- Have payments ready for suppliers
- Handle account queries
- Data capturing
- Phone suppliers regarding credits for claims
- Make sure account is current and does not have any old entries
- Relief on switchboard
- Sort out claims
- Reason for leaving : Promotion within the Company
Admin Clerk
Checkers Paarl
Paarl, Western Cape
07.1995 - 10.2000
- Balance cash registers.
- Answer telephones.
- Check that salaries are correct.
- Follow up on unpaid cheques.
- See that change is ready for cash registers.
- Do entries regarding cheques and buy aid.
Education
High School Diploma -
Klein Nederburg Senior Secondary School
Paarl, Western Cape, South Africa 01.1990 - 12.1994
Skills
Time management
Meeting planning
Invoice Processing
Project planning
Bilingual Afrikaans/English
Strong problem solver
Staff motivator
Profit enhancement
Schedule Management
Meticulous attention to detail
Staff collaboration
Advanced interpersonal skills
Microsoft Office proficiency
Professional and mature
Extensive vocabulary
Travel coordination
Administrative support
Social media savvy
Advanced MS Office Suite
Operations support
Commitment to quality and service
Event planning
Minute taking
Customer service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your choices define who you are, and not the circumstances that surround you.
Davenia Orren
Timeline
Personal Assistant Divisional Managers
OK Franchise Division
10.2022 - Current
Personal Assistant to the General Manager
OK Franchise Division
12.2018 - 09.2022
Store Manager / Director / Owner
OK MiniMark Parklands
10.2016 - 11.2018
Owner
The Party Guru
02.2012 - 11.2016
Out of Hours Call Centre Consultant
Nursing Services Of South Africa
02.2007 - 11.2007
Personal Assistant to the General Manager
OK Franchise Division
01.2004 - 09.2016
Creditors Clerk
OK Franchise Division Western Cape
01.2001 - 10.2004
Admin Clerk
Checkers Paarl
07.1995 - 10.2000
High School Diploma -
Klein Nederburg Senior Secondary School
01.1990 - 12.1994