Dauremma Malima

• Managed employee relations, addressing grievances and conflicts to foster a positive work environment.
• Conducted exit interviews, gathering valuable feedback to reduce turnover and improve employee satisfaction.
• Supervised staff recruitment, interviewing, selecting and onboarding.
• Facilitated communication between management and employees, promoting transparency and mutual respect.
• Administered payroll and benefits, ensuring accurate and timely processing in compliance with legal standards.
• Managed employee relations, addressing grievances and disputes to foster a positive work environment.
• Developed and implemented HR strategies aligned with the organisation's goals, enhancing workforce productivity.
• Negotiated employee wages based on employment level, qualifications and history.
• Advised senior management on HR issues and recommended strategic solutions to address organisational challenges.
• Prepared detailed HR reports for executive review, highlighting key metrics and strategic insights.
• Established HR management system applicable across different types of employees, departments and seniority levels.
• Monitored changes in employment law, updating company policies to ensure full compliance.
• Implemented diversity and inclusion initiatives, creating a more equitable and inclusive workplace culture.
• Designed and implemented health and safety programmes.

• Ensured restaurant tables maintained high sanitation standards before service.
• Greeted customers upon entrance and exit, providing a welcoming atmosphere.
• Presented menus to customers, assisting with food and beverage selections.
• Took and served orders efficiently, ensuring timely delivery.
• Addressed customer inquiries and recommended complementary products effectively.
• Collaborated with servers and kitchen/bar staff to streamline operations.
• Resolved complaints or issues with a positive demeanor to enhance customer experience.
• Processed bills and payments accurately to ensure smooth transactions.

• Transitioned from intern to HR Officer within two months, overseeing full employee contract lifecycle.
• Managed recruitment processes, including candidate screening, interviewing, and onboarding.
• Developed and implemented effective onboarding process, facilitating check-ins with new hires.
• Administered payroll operations, ensuring compliance and timely processing of salaries.
• Conducted exit interviews to gather insights for improving employee retention.
• Performed audits of employee files to ensure adherence to regulatory standards.
• Updated HR policies in line with current legislation, ensuring clarity and compliance.
• Supervised staff training programs, identifying development needs and sourcing appropriate courses.

Due to the standard and performance of my work, the Executive Management requested me to take on a new role as an Examination Coordinator, where I was responsible for managing and overseeing the entire examination process, which included

• Quality assurance of examination processes,
• Drafting and Managing contracts of external facilitators and moderators, including their invoices and submission of payment request.
• Ensuring full confidentiality between examiners, moderators, and the assessment team since 2022, while I continued to assist the HR Department team with onboarding, payroll, and when they encountered difficulties.
• My approach to work and working with people and institutions has saved the company in several situations.