Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
AccountManager
Dashen Naidoo

Dashen Naidoo

Process Specialist (Management)
Marais Steyn Park, Edenvale

Summary

My career purpose has always been to create value for businesses, colleagues, and clients through empowerment, collaboration, and sustainable innovation. For over 15 years in financial services, I've driven positive change through continuous improvement, legislative compliance, and risk mitigation.

As a certified Lean Six Sigma Green Belt with a B.Com in Marketing and Business Management, I bring technical expertise and a passion for process optimization. My current role as Process Audit Specialist involves auditing end-to-end workflows, finding efficiencies, and streamlining operations while upholding regulations. During the pandemic, my team recovered over R105 million and was a Spirit of Excellence finalist for our refocused efforts.

Beyond credentials, strong leadership requires responsibility over power or position. Inspired by Herb Kelleher, I believe in cultivating passionate, collaborative cultures - just as critical for success as expertise. If selected, I will apply my skills and experience strategically as a values-driven leader increasing efficiency, minimizing costs, and enabling competitive advantages through business transformation.

This opportunity allows me to further my purpose of enabling positive change through teamwork, innovation, and maximizing value. My 15+ years have proven creating value through optimization is my passion and specialty. I'm eager to expand my impact for an organization embracing continuous improvement, people-first leadership, and sustainable growth.

Overview

16
16
years of professional experience
7
7
years of post-secondary education
2
2
Languages

Work History

Process Audit Specialist (Management)

Momentum Metropolitan Holdings (Myriad Retail)
Centurion
2019.05 - Current

Claims Manager

Momentum Metropolitan Holdings (Myriad Retail)
Centurion
2017.03 - 2019.04

Pension Fund Admin & Quality Controller

Momentum Metropolitan (Corporate)
Centurion
2008.04 - 2017.02

Team Leader

Unsecured Credit Company
Durban
2007.09 - 2008.01

Inbound & Outbound Call Centre Agent

Unsecured Credit Company
Durban
2007.06 - 2007.10

Education

Bachelor of Commerce - B.Com Marketing & Management Science Degree

IMM Graduate School
Gauteng
2022.01 - Current

Lean 6 Sigma Green Belt Certification

6 Sigma SA
Gauteng
2020.02 - 2021.08

Lean 6 Sigma Yellow Belt Certification

6 Sigma SA
Gauteng
2019.01 - 2019.12

Business Management Diploma : Business Management

Gordan Institute Business School (GIBS)
Gauteng
2016.01 - 2017.12

General Financial Planning (SAQA ID 57608 NQF 4/5)

Momentum Inseta
Centurion
2012.01 - 2012.12

Skills

Analytical Thinker

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Accomplishments

Personal Accomplishments:

  • Annual Volunteer at NPO (Centurion Hope Foundation)
  • Published Author of Robin Island Fairytales (2021)
  • Filed Patent 2020/05237 - SOS Wallet
  • Director of Empire Rand Pty Ltd since 2014 (Helping startups get online through ecommerce)


Career Accomplishments:

  • Finalists in the 2020 Spirit of Excellence challenge -R105 000 000.00 recovered
  • Innovation MMI Ignite Winner 2015/2016 (Idea: Caller-Centric)
  • Cum Laude Pass 2017 (Business Management Diploma_GIBS)
  • Numerous Quarterly awards for Team work, Excellence, Accountability & Innovation

Interests

Writing books

Helping empower startups

Uplifting communities through annual outreaches

Timeline

Bachelor of Commerce - B.Com Marketing & Management Science Degree

IMM Graduate School
2022.01 - Current

Lean 6 Sigma Green Belt Certification

6 Sigma SA
2020.02 - 2021.08

Process Audit Specialist (Management)

Momentum Metropolitan Holdings (Myriad Retail)
2019.05 - Current

Lean 6 Sigma Yellow Belt Certification

6 Sigma SA
2019.01 - 2019.12

Claims Manager

Momentum Metropolitan Holdings (Myriad Retail)
2017.03 - 2019.04

Business Management Diploma : Business Management

Gordan Institute Business School (GIBS)
2016.01 - 2017.12

General Financial Planning (SAQA ID 57608 NQF 4/5)

Momentum Inseta
2012.01 - 2012.12

Pension Fund Admin & Quality Controller

Momentum Metropolitan (Corporate)
2008.04 - 2017.02

Team Leader

Unsecured Credit Company
2007.09 - 2008.01

Inbound & Outbound Call Centre Agent

Unsecured Credit Company
2007.06 - 2007.10
Dashen NaidooProcess Specialist (Management)