Dashalia Govindasami
Business Operations Lead and Process Optimisation Specialist
Johannesburg
Work Preference
Summary
Operations leader committed to identifying opportunities for process optimization through data-driven insights. I aim to architect end-to-end automation solutions that reduce operational overhead while maintaining high-performance Agile team environments. By integrating Power Platform tools and PM frameworks, I drive operational success through resource management and the delivery of streamlined, scalable workflows in fast-paced consultancy settings.
Overview
8
8
years of professional experience
Work History
Operations Team Lead
Entelect Software
02.2021 - Current
- Documented, communicated, and audited business system processes to identify bottlenecks and implement scalable operational workflows.
- Designed and facilitated Agile ceremonies, including stand-ups and retrospectives, to streamline team delivery, remove blockers, and optimize daily prioritization.
- Formulated and implemented quality data collection techniques to ensure the legitimacy, adequacy, and accuracy of business-critical datasets.
- Managed the full data lifecycle across multiple systems, performing regular data cleansing and maintenance to improve data value for all business users.
- Initiated and spearheaded optimization projects within the Delivery stream and across the broader organization to enhance operational efficiency.
- Conducted targeted learning and development sessions for the team, specifically focusing on advanced Excel and data process knowledge.
- Optimized the maintenance of commercial records across various projects and accounts to ensure historical and new data integrity.
- Led a team of Operations Administrators through coaching, mentorship, and data-driven one-on-ones to maintain a high-performance culture.
HR Intern
Mediacom
01.2020 - 01.2021
- Updated the company organogram to inform resourcing decisions of HR, leadership, and clients.
- Briefed recruiters and staff on vacancies to attract applicable candidates and reduce screening time.
- Screened CVs and managed the candidate database for future reference.
- Arranged interviews and maintained correspondence to meet SOX compliance requirements.
- Managed the onboarding process and monitored new starters during their first three months.
- Conducted and analyzed exit interviews quarterly to present causes of attrition to leadership.
- Assisted with collecting and uploading BBBEE documents to meet MAC scorecard requirements via BEE123.
- Designed job descriptions, managed L&D initiatives, and supported ongoing culture projects.
HR Business Partner
FNB Life
06.2019 - 12.2019
- Oversaw onboarding processes and supported change management initiatives.
- Contributed to team cohesion and culture.
- Managed data and business processes.
Human Capital Associate
MMI Holdings
05.2018 - 12.2018
- Handled role profiling and advertising roles on recruitment sources.
- Briefed recruiters and conducted candidate screenings and interviews.
- Maintained stakeholder relationships and supported change management.
Human Resources Management Consultant and Project Administrator
H2R
02.2018 - 05.2018
- Maintained all project administration documents and converted hardcopy documents to online copies.
- Maintained consistent communication between all parties and attended committee meetings.
- Maintained stakeholder relationships and supported the change management movement.
Education
MCom - Industrial and Organisational Psychology
University of Pretoria
BCom Honors - Human Resources and IOP
University of Pretoria
BCom - Human Resources and IOP
University of Pretoria
Skills
Efficiency improvement through automation
Process optimization skills
Skill enhancement coaching
Collaborative facilitation skills
Stakeholder collaboration
Agile operations
Change Management
Quality data collection
Process auditing
Data lifecycle management
Microsoft (Outlook, Word, Excel, Copilot, Teams, Forms, Power Automate, Power BI)
Advanced analytics (backend of Power BI and further use of Power Automate) - in progress
Business process reengineering
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Timeline
Operations Team Lead
Entelect Software
02.2021 - Current
HR Intern
Mediacom
01.2020 - 01.2021
HR Business Partner
FNB Life
06.2019 - 12.2019
Human Capital Associate
MMI Holdings
05.2018 - 12.2018
Human Resources Management Consultant and Project Administrator
H2R
02.2018 - 05.2018
BCom - Human Resources and IOP
University of Pretoria
BCom Honors - Human Resources and IOP
University of Pretoria
MCom - Industrial and Organisational Psychology
University of Pretoria