Summary
Overview
Work History
Education
Skills
Websites
References
Accomplishments
Certification
Timeline
Generic

Daryl Crowe

Service Project Manager
Manama

Summary

Motivated and passionate individual, with a strong desire for personal growth and achievement. Sees setbacks as an opportunity to move forward and learn. 32 years of experience in the power industry including over 12 years of management. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs. Seasoned Service Manager bringing [Number] years of [Industry] experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention. Highly motivated [Job Title] with [Number] years of [Industry] experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.

Overview

34
34
years of professional experience
5
5
Certifications

Work History

Service Project Manager Grid Automation

Hitachi Energy
10.2021 - Current
  • Project management, Assisting with bids, proposals and sales, Customer complaints resolution, Quality control, Supply chain management, Technical support, Forecasting and reporting to HUB management, Telecom and Telecontrol, Power protection and automation, Business development of service section

Service Manager Grid Automation

Hitachi ABB
11.2020 - 09.2021
  • Head of service sales, Business development, Project management, Operations management, Bids and proposals, Country Electrical safety champion

Service Manager Grid Automation

ABB South Africa
04.2015 - 10.2020
  • Business development of new service section (Power Protection and Micro SCADA), Telecom and Telecontrol, Forecasting and reporting to hub management, Staff scheduling and management, Sales and quotations, Technical support and training, Project management, Supply chain management, Health and safety reporting and enforcement, Quality control

Commissioning Manager

ABB South Africa
04.2012 - 03.2015

Engineering Manager Sub Stations Service

ABB South Africa
04.2010 - 03.2012

Section Head Commissioning

ABB South Africa
02.2008 - 03.2010

Company member

Commissioning Technologies cc
03.1999 - 01.2008

Greater Johannesburg Metropolitan Council
01.1990 - 02.1999

Education

N6 -

Johannesburg Technical College

New Managers Program - undefined

Wits Business School

Skills

    Business Analysis

    Stakeholder Relations

    Multitasking and Organization

    Earned value analysis

    Analytical Skills

    Operational Efficiency

    Active Listening

    Excellent Communication

    Employee Relations

    Rapport Building

    Agile Methodologies

    Business Development

    Self Motivation

    Team Collaboration and Leadership

    Quality Control

    Data Management

    Relationship Building

    Creative solutions

    Multitasking

    Data Analytics

    Conflict Resolution

    Customer Relationship Management

    KPI Monitoring

    Customer Service

    Decision-Making

    Creative Thinking

    Project Planning

    Interpersonal Relationships

    Cost Analysis

    Adaptability

    Project Management

    Budget Control

    Establishing vision

    Strategic business planning

    Task Delegation

    Project Recovery

    Customer Service Management

    Task Prioritization

    Problem-solving aptitude

    Staff Supervision

    Service Quality Management

    Multitasking Abilities

    Problem-Solving

    Client Retention Strategies

    Workflow Management

    Cost Estimates

    Phone and Email Etiquette

    Compliance Enforcement

    Analytical Thinking

    Policy and Procedure Enforcement

    Time management abilities

    Forecasting

    Regulations Compliance

    Estimating and Quoting

    Technical Presentations

    Office Administration

    Culture development

    Positive Attitude

    MS Office

    Quality Assurance

    Work Planning and Prioritization

    Expert in [Software]

    Risk Management

    Detail Oriented

    Sales Support

    After-sales support

    References

    • Typhinah Nkomo, +27 06 588 5644, ABB South Africa
    • Mohamed Daoud, +971 4 4241900, Hitachi Energy
    • Kovilan Naicker, +27 82 870 8295, Hitachi Energy South Africa

    Accomplishments

    • Collaborated with team of [Number] in the development of [Project name].
    • Used Microsoft Excel to develop inventory tracking spreadsheets.
    • Resolved product issue through consumer testing.
    • Documented and resolved [Issue] which led to [Results].
    • Achieved [Result] by introducing [Software] for [Type] tasks.
    • Achieved [Result] by completing [Task] with accuracy and efficiency.
    • Supervised team of [Number] staff members.
    • Achieved [Result] through effectively helping with [Task].

    Certification

    Certified [Job Title], [Company Name] - [Timeframe]

    Timeline

    Service Project Manager Grid Automation

    Hitachi Energy
    10.2021 - Current

    Service Manager Grid Automation

    Hitachi ABB
    11.2020 - 09.2021

    Service Manager Grid Automation

    ABB South Africa
    04.2015 - 10.2020

    Commissioning Manager

    ABB South Africa
    04.2012 - 03.2015

    Engineering Manager Sub Stations Service

    ABB South Africa
    04.2010 - 03.2012

    Section Head Commissioning

    ABB South Africa
    02.2008 - 03.2010

    Company member

    Commissioning Technologies cc
    03.1999 - 01.2008

    Greater Johannesburg Metropolitan Council
    01.1990 - 02.1999

    N6 -

    Johannesburg Technical College

    New Managers Program - undefined

    Wits Business School
    Daryl CroweService Project Manager