Darshana Mudray

• Instrumental in establishing The Spicey Crust & Organizational Transformation
• Developing Online Presence
• Brand Management
• Building Relationships with clients and Suppliers
• Menu Creation
• Digital Marketing
• Digital Design of Adverts
• Food Preparation
• Attention to Detail
• Communication
• Maintained up-to-date administrative records to monitor operational conditions
• Promoted business via social media to generate leads and maximize brand identity
• Evaluated suppliers to maintain tight cost controls and maximize business operational performance

• Operational support to Wealth Relationship Managers within Wealth and Investment maintaining assets under management, providing financial planning support where applicable, by maintaining service-based relationship which is credible and trustworthy internally and externally and ensuring that support team fulfill day-to-day operational activities, and manage projects that impacts area, so that service excellence is upheld
• FPOC - (Financial Planning Oversight Committee)
• Ensures that all supporting documents are submitted to secretary for Financial
• Planning Oversite Committee, along with proposal from Relationship Manager
• Send out weekly Inflows/Outflows to Finance, Head of Financial Planning and Coverage
• Heads to track for business concluded (This will also highlight cases that have not been submitted to FPOC)
• Ensure that approved FPOC minutes are accompanied documentation for processing
• New Business/ Maintenance
• Ensure copy of FPOC minutes confirming approval is received
• Obtain quotes on statements from relevant Product house (as per Wealth Manager request e.g., Melville Douglas, STANLIB, Liberty, Allan Gray)
• Populate product house application forms, prepare checklist and attach all documents that are applicable (Financial Needs Analysis, Disclosure, Proposal)
• For new client obtain full documentation (ID, FICA, TAX, Company or Trust documents if applicable), For existing client, ensure current FICA documents are on file
• After client meeting, ensure that all documentations are fully completed and signed by client and RM and submit these documents for sign off
• Process to product house and Confirm placement with product house (check statement)and confirm via email with RM and client, Update systems (Elite, scanning)
• Create file for new clients (File notes, Proposal, Disclosure, KYC, Reviews, SARS, Investment statements) including switches and redemptions
• Apply for and maintain broker codes from various product houses to enable placement and ongoing maintenance of business (Investment and Risk companies)
• Ascertain frequency of review per client (monthly, quarterly, annually), Place on frequency schedule and task accordingly
• Draw statements from various product houses (Investment Details)
• Obtain updated values from Astute system (Details about life cover, retirement annuity and pension plans)
• Submit annual reviews to FPOC for approval prior to client meeting
• Prepare pack for client meeting, including product house fact sheets where necessary
• Customer Service:
• Assist Wealth Manager with client queries (e.g., current values, unpaid dividends, change in life cover)
• Maintain excellent working relationships with internal and external stakeholders
• Achievements:
• Diversity and Inclusion Committee Deputy Chairperson KZN Participation in D&I Initiatives and Charity Drives
• Entrepreneurship Ambassador Startup Tribe South Africa
• Volunteer Mentor on All4Youth Sub-Saharan Africa
• Volunteer Mentor on Fetola Business Growth Professionals

• Duties:
• • Virtual Remote Administrative support to Financial Advisors and their assistants Nationally for Alexander Forbes Retail and Independent Financial Advisers via the financial planning hub
• Processing of New and Existing Business for Financial Advisors and Training of Staff.
• • Servicing Advisers and their assistants nationally.
• • Processing of new business - Request and follow through for transfer of funds from various Fund Administrators, Submit to Service Provider for investment, Submission and follow through of new business to various Service Providers.
• • Process Existing business for Financial Advisors.
• • Liaising with brokers/assistants & providing extensive portfolio information
• • Preparing marketing material
• Achievements:
• • Relationship-building with Senior Executives and Leaders within the organization.

• Investment Administration and Operational Day to Day support to Executive Platinum
• Consultant
• Duties:
• Screening of calls
• Ongoing Training of Staff on system operation
• Diary Management, travel arrangements and appointments with clients
• Preparation of FAIS and FICA documentation for Group Compliance
• Servicing Existing Clients and Cases (All Financial Service Providers)
• Preparation of new business packs, application forms, quotes, Standard FAIS
• Documentation
• Processing withdrawals / Section 14 transfers, directive 135 transfers on Retirement
• Annuities Pension and Provident Funds with all investment companies
• Maintain follow-up system where appropriate
• Assist with payment of invoices and banking for clients
• Typing of documents i.e., letters, memos, reports, schedules, agreements, legal documents (WILLS)
• Update schedules via Astute, Smart Advice
• Achievements:
• Certificate on office Administration with Discovery Learning.

Servicing Existing Clients and Cases with all Financial Service Providers
• Preparation of New Business Packs, Application forms, Quotes and Standard FAIS Documentation
• Ensure scheduled meetings, activities and travel arrangements are effectively recorded and rolled out ensuring that superior(s) are provided with required documents / files prior to their meeting.
• Data capturing and loading new policies such as life and risk, pure endowments and ensuring follow up systems are in place.
• Dealing with other financial service providers with regards to transferring of funds, Pension and Provident Funds
• Client Liaison
• Submitting loans and surrenders, maturities, FAIS and FICA compliancy
• Microsoft word documents excel spreadsheets, internet and email,
• Typing of documents i.e., letters, memos, reports, schedules, agreements, legal documents
• Liaising with Standard Bank regarding Wills and Death Claims.

• Deadline orientated with sense of urgency. Priorities and client confidentiality are observed.
• Maintain both electronic and hard copy filing systems and database where required.
• Ensure that all documents are clearly referenced for filing and subsequent retrieval.
• Ensure office desk equipment and consumable stationery is adequately provided, attend to photocopying and binding of documents,
• Assist with payment of invoices and banking for clients.