Darryl Ernest

• Quarterly Incentive Calculations for the Sales Team across 7 countries ( Botswana , Ghana , Kenya , Mauritius ,Namibia , Nigeria and South Africa)
• KPI Tracking on a daily , weekly and Monthly basis for the Sales Team
• Monthly Planning in collaboration with the Sales Team
• Monthly Presentations and Meeting with both internal and External stakeholders
• Administrator to Forecasting tool (Futurcast) , assisting in Capturing and Forecasting of various SKUs
• Target setting for the Sales Team
• System support to the Sales Team (SalesForce and Veeva)
• Onboarded new employees with training and new hire documentation.
• Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
• Gained extensive knowledge in data entry, analysis and reporting.

I am responsible for the development, performance, and maintenance of all tender process activities for the public sector with the intention of obtaining maximum efficiency, quality, service and profitability for the organization

• Preparation and submission of state tenders for GenMed
• Quarterly update of tender prices in line with contractual price adjustments
• Implementation of the global tender tool
• Pricing, stock and reporting management
• Direct sales contribution by using depot data that influences sales
• Management of sales budgets
• Monitoring and maintaining public sector backorders
• Weekly sales update on sales performance in line with the SAP and DSV Healthcare systems
• Monthly sales update and sales presentation to the public sector management team
• Drive and secure buyouts with the KAA network within provinces
• Strategic negotiations with product managers to ensure accurate forecasting of Sanofi stock items (CVS, CNS and TB Portfolio)
• Managing data and analytical tools to ensure sales and stock tracking by Province
• Maintaining relationships with Key stakeholders (National Department of Health and Provincial Depots)
• Provide support to KAA’s

As a supply chain administrator, I was responsible for overseeing the distribution process and supported the smooth-running of the supply chain department through various administrative duties.

• Material management – SAP
• Sales management – SAP
• Managing the receipts of imported finished goods and 3 rd party goods
• Managing of receipts of locally manufactured goods
• Manage the QC samples for site testing
• Manage stock replenishments for our distributor
• Investigate and manage stock discrepancies on SAP and distributors in-house systems
• Manage and co-ordinate the repacking process of materials
• Collate product information and complete on the relevant templates for new launches
• Assist and maintain inventory of stock at the promotional warehouse

I directly managed a staff complement of 6 agents, this involved the Daily running of the Service Centre processes and SOP’s. Assessing the decisions on Emergency Items.

• Assist with escalated queries
• Resolve Helpdesk calls, Customer Service Queries and Emergency Orders
• Completion of Daily, Weekly and Monthly reports
• Maintaining Good Product Knowledge
• Maintaining Good Knowledge of UTI Pharma and UTI Distributional Operational Systems
• Making the correct decisions regarding what constitutes an Emergency
• Processing of Section 21 stock items
• After Hour Standby Duties

• Answering Customer Calls quickly and Efficiently
• Logging all Incoming Calls correctly
• Handling various department tasks
• Liaising with Other departments to ensure improved Customer Service Levels
• Handling of Various department tasks
• After Hour Standby Duties
• Processing orders (telephonic, fax and e-mail) on Delta II.
• Ensuring orders are processed before cut-off times
• Processing of Section 21 items