DARREN GLENDEN MACKENZIE
Cape Town
Summary
Dynamic sales professional with a proven track record at Steel World, excelling in customer relations and effective communication. Skilled in logistics planning and process optimization, I consistently enhance operational efficiency and drive revenue growth. Adept at problem resolution and team collaboration, I thrive in fast-paced environments, ensuring customer satisfaction and seamless service delivery.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
15
15
years of professional experience
2009
2009
years of post-secondary education
Work History
Sales Telephonic
Steel World
Cape Town
02.2019 - 10.2023
- Conducted telephonic outreach to prospective customers to present products and services and generate interest.
- Assessed customer needs through active listening and tailored conversations to align offerings with requirements.
- Demonstrated product features and benefits, responded to questions, and addressed objections to facilitate the sales process.
- Documented customer interactions and outcomes to support follow-up and relationship management.
- Collaborated with team members to coordinate next steps, schedule follow-ups, and ensure smooth handoffs.
- Maintained professional communication and complied with company policies during all calls.
Supply Chain
Freudenberg Nonwovens
Cape Town
02.2009 - 12.2018
- Monitored inventory levels and coordinated replenishment to prevent stockouts and overstocking.
- Maintained accurate records of orders, shipments, receipts, and supplier invoices.
- Planned and scheduled transportation to ensure timely deliveries and reduce transit delays.
- Optimized warehouse layout and picking routes to reduce travel time and errors.
- Developed contingency plans for supplier disruptions and transport delays.
Receiving Manager
Argon Steel
Cape Town
Current
- Procured and received inbound shipments, inspecting for accuracy and damage using the WMS.
- Verified quantities against purchase orders and packing lists, logging variances for resolution.
- Coordinated with suppliers and carriers to schedule arrivals and offloading windows.
- Directed and supervised loading, inspection, and offloading with safety and quality compliance.
- Maintained accurate receiving records in WMS and ERP systems.
- Led put-away and shipment staging activities to maximize space utilization.
- Conducted quality checks, documented damages, and initiated claims.
- Coached and supervised receiving staff, providing performance feedback and training.
- Reconciled stock records with physical counts, investigating discrepancies and implementing corrective actions.
- Monitored safety rules, housekeeping, and equipment usage to prevent incidents.
Education
Belgravia High-school
Cape Town , South Africa Skills
- Warehouse operations
- Supplier coordination
- Quality assurance
- Data analysis
- Logistics planning
- Process optimization
- Team collaboration
- Effective communication
- Problem resolution
- Attention to detail
- Performance coaching
- Time management
- Documentation accuracy
- Critical thinking
- Decision-making
- Team building
- Teamwork and collaboration
- Task prioritization
- Customer relations
- MS office
- Customer service
- Good Telephone Etiquette
- Training & Development
- Troubleshooting
- Networking
Languages
English
First Language
Afrikaans
Upper Intermediate
B2
Timeline
Receiving Manager
Argon Steel
Current
Sales Telephonic
Steel World
02.2019 - 10.2023
Supply Chain
Freudenberg Nonwovens
02.2009 - 12.2018
Belgravia High-school