Music
Darlington Ncube
Marketing Strategist
Johannesburg
Summary
Dynamic professional with a proven track record at Rhino and Lion Nature Reserve, adept in navigating high-pressure situations and enhancing customer loyalty through exceptional service. Spearheaded marketing strategies at Traditional Cafe, significantly boosting brand awareness. Skilled in telecommunications and leadership, consistently achieving goals with a blend of visual creativity and strategic thinking.
Overview
4
4
years of professional experience
Work History
Runner
Rhino and Lion Nature Reserve
Kurgerdorps
12.2023 - Current
- Handled high-pressure situations calmly and effectively, showcasing resilience even during challenging times.
- Provided excellent customer service while meeting challenging time goals.
- Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
- Reduced delivery times by efficiently navigating routes and prioritizing tasks based on urgency.
- Directly interacted with customers at each location to build loyalty.
- Provided excellent customer service when interacting with clients, fostering positive relationships.
Marketing Strategist
Traditional Cafe
Riverside
09.2022 - 12.2022
- Enhanced brand recognition by developing and executing strategic marketing campaigns.
- Mentored junior team members on best practices in marketing strategy development, contributing to their professional growth and the overall success of the team.
- Analyzed performance metrics regularly, refining strategies based on insights gained from data analysis.
- Developed comprehensive marketing plans, leading to successful product launches and increased market share.
- Coordinated influencer collaborations that resulted in a significant increase in brand awareness among target consumer segments.
Restaurant Waiter
Chalk Craft Eaters
07.2022 - 08.2022
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Call Centre Agent
I Talk Financially Services
Randburg
08.2020 - 06.2021
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
Higher Certificate In Information Technology - Information Technology
Richfield Graduate Institute
Johannesburg 07.2024
Higher Certificate - Maths And Science
Diepsloot Combined School
Diepsloot 01.2018
Skills
Good communication skills
Computer literate
Visual creativity
Good leadership skills
Telecommunications skills
Human resource and accounting
Accomplishments
Certificates
Interests
Business model assistant
Brainstorming ideas
Customer service
Talent and development management
Software
Geekforgeeksorg
Timeline
Runner
Rhino and Lion Nature Reserve
12.2023 - Current
Marketing Strategist
Traditional Cafe
09.2022 - 12.2022
Restaurant Waiter
Chalk Craft Eaters
07.2022 - 08.2022
Call Centre Agent
I Talk Financially Services
08.2020 - 06.2021
Higher Certificate In Information Technology - Information Technology
Richfield Graduate Institute
Higher Certificate - Maths And Science
Diepsloot Combined School