Darius Jonck
George
Summary
Accomplished Retail Store Manager with a proven track record at The Grocery Express, enhancing sales growth and customer satisfaction. Expert in cost control and staff management, I excel in strategic planning and problem-solving. My leadership has consistently driven team success and operational efficiency, embodying a results-driven approach with a blend of hard and soft skills.
Overview
20
20
years of professional experience
Work History
Retail Store Manager
The Grocery Express
George
08.2020 - Current
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Implemented new promotional campaigns that effectively drove foot traffic into the store during seasonal events or product launches.
- Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
- Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
- Developed strong vendor relationships to ensure timely delivery of products while negotiating favorable terms for payments or discounts on bulk purchases.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
- Conducted market research stay abreast industry trends competitor strategies adapting store's offerings accordingly maintain a competitive edge.
- Spearheaded community outreach events partnerships organizations raise brand awareness foster positive relationships within the local area.
- Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced operational risks while organizing data to forecast performance trends.
Foods Departmental Manager
Woolworths
George
05.2016 - 07.2020
- Improved customer satisfaction by ensuring a well-stocked and organized Foods Department.
- Developed efficient inventory management systems for streamlined operations and reduced waste.
- Managed team schedules, resulting in optimal staffing levels during peak business hours.
- Collaborated with other department managers to create effective cross-departmental strategies, enhancing overall store performance.
- Enhanced employee morale through regular feedback and recognition of exceptional work.
- Implemented quality control measures to maintain high food safety standards, reducing incidents of spoilage or contamination.
- Trained new employees on department procedures, fostering a knowledgeable and efficient workforce.
- Streamlined daily tasks by implementing innovative workflow processes, increasing productivity among staff members.
- Oversaw budget management for the department, ensuring cost-effective operations while maintaining quality standards.
- Addressed customer inquiries and concerns promptly, resolving issues effectively to maintain loyalty and trust in the brand.
- Maintained compliance with local regulations by staying up-to-date on industry news and best practices in Food Management.
- Conducted regular meetings with staff members to discuss goals, share updates, and address any challenges faced within the department.
- Implemented promotional strategies that contributed towards increased revenue generation within the Foods Department.
- Assessed employee performance regularly providing constructive feedback which resulted in an overall improvement in team efficiency.
- Conducted regular audits of food handling practices and storage conditions ensuring the highest standards of hygiene were maintained in the department.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Set schedules for 40 staff by planning and designating shifts and hours.
General Manager
The King Fisher Restaurant
George
06.2004 - 03.2016
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Analyzed market trends and competitor activities to create competitive advantages.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
Education
Matric -
Hoërskool Outeniqua
George 2000
Skills
- Store Opening and Closing
- Sales Growth
- Cost Control
- Hiring and Training
- Profit and Loss Management
- Goal Setting
- Sales Leadership
- Stockroom Management
- Shift Scheduling
- Retail Employee Training
- Problem-Solving
- Employee Scheduling
- Decision-Making
- Meticulously detail-oriented
- Staff recruitment
- Accurate money handling
- Budget Administration
- Highly motivated
- Shrinkage Control
- Store maintenance
- Customer Service
- Incident Reporting
- Staff Management
- Friendly and outgoing
Additional Information
I am well rounded in processes and procedures, with extensive knowledge in Microsoft Excel, and MS Office in General.
Timeline
Retail Store Manager
The Grocery Express
08.2020 - Current
Foods Departmental Manager
Woolworths
05.2016 - 07.2020
General Manager
The King Fisher Restaurant
06.2004 - 03.2016
Matric -
Hoërskool Outeniqua