Daphney Tsholofelo Mathope
Customer Service Specialist
Lydenburg
Summary
Highly Motivated and experienced finance and administration professional, with expertise in compliance management, IT support and office administration.
Personable Office Administrator with more than 10 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
20
20
years of professional experience
2001
2001
years of post-secondary education
Work History
Office administrator & Property Manager
Moeng Goroga Productions
01.2013 - 12.2023
- Rental collections, balancing of rental spreadsheet, Data Capturing, Medical bookings and exits, Schedules of Meetings, filing, switch board operations, Monthly Reports, Payroll and UIF registration.
- Reference: Mrs T. Moeng
- Office no: 014 592 2727
- Contact Number: 073 206 2006
Compliance Manager and IT Technician
Tshufi Gaming And Resorts
04.2019 - 01.2023
- Renewal of company compliance documents
- Continuously reviewing and improving compliance processes to adapt to changing regulations and industry standards.
- Documentation: Maintaining records and documentation related to compliance activities, audits, and reports.
- Stakeholder Communication: Ensuring that the organization's executives and management are informed about compliance issues and that they understand the potential impact of non-compliance on the business.
- Other Duties Includes:
- Handling of Timesheets and clocking system
- Capturing and scheduling of Staff leaves
- Registering and termination of employee’s for UIF
- Applying for Gaming certificate for Employees
- Balancing of the vault, doing hand pays and cash desk operations
- Installation of software’s
- Reference: Israel Rapelego
- Office no: 014 593 4031
- Contact Number: 063 006 2144
Finance & Admin Manager
Kabohamo Automotive (PTY) Ltd
01.2016 - 12.2017
- Monthly Report, Drafting and issuing of Payslips, Balancing of Income and Expenditure statement, communicating with the company accountant, Minutes taking, Invoicing, Communicating with Dealership (clients), Drafting of Employment contracts and service agreements, Data capturing, Filling and issuing of Job description and all the general office duties.
- Reference: Mr A Matsane
- Office no: 083 941 6340
- Contact Number: 060 5250554
Receptionist / Cashier
Sun City Cultural Village
01.2004 - 12.2011
- Switchboard operator, welcoming guests on arrival, taking bookings for cultural activities, and data capturing
- Reference: Yvette Nigren
- Office no: 014 552 5080
- Contact Number: N/A
Education
Grade12 - English, Afrikaans, Tswana, Accounting, Business Economics & Economics
Microsoft Certified Expect (MCSE) - Configuring windows server 2012, Cloud computing, A+, N+
Cisco CCNA - undefined
Skills
Customer service
Communication Skills
Computer literate
Microsoft office
Excel
PowerPoint
Access
Publisher
OneNote
Word
Accomplishments
- Metric Certificate
- MCSP (Microsoft Certified Solution Associate)
- MCP (Microsoft Certified Professional)
- MCSE (Microsoft Certified Solution Expert)
- CCNA (Cisco Certified Network Associate Routing and Switching)
Timeline
Compliance Manager and IT Technician - Tshufi Gaming And Resorts
04.2019 - 01.2023
Finance & Admin Manager - Kabohamo Automotive (PTY) Ltd
01.2016 - 12.2017
Office administrator & Property Manager - Moeng Goroga Productions
01.2013 - 12.2023
Receptionist / Cashier - Sun City Cultural Village
01.2004 - 12.2011
MSC SETA - Microsoft Certified Expect (MCSE), Configuring windows server 2012, Cloud computing, A+, N+
- Cisco CCNA,
Tlhabane Technical and Commercial High - Grade12, English, Afrikaans, Tswana, Accounting, Business Economics & Economics