Daphney Makhubela

• Contributed to the development, review and alignment of the Sector Skills Plan (SSP), Strategic Plan, Sector Level Agreements (SLAs), and Annual Performance Plans (APPs) in line with national priorities and DHET requirements.
• Facilitated and coordinated the compilation of the Annual Report, ensuring compliance with statutory, governance, and reporting standards.
• Designed and implemented a comprehensive Monitoring and Evaluation (M&E) Framework, including the Theory of Change, results chains, indicators, and intervention logic for the full strategic period.
• Developed and implemented organisation‑wide M&E plans aligned with best practice frameworks, national evaluation policies, and performance management guidelines.
• Developed, reviewed, and institutionalised M&E and performance reporting policies, procedures, and tools.
• Led organisational M&E capacity building initiatives, strengthening performance management and evidence‑based decision‑making.
• Oversaw the planning and execution of baseline, formative, and summative evaluation studies from inception to completion.
• Provided strategic oversight on the effectiveness, efficiency, and impact of programmes, ensuring alignment with sectoral and organisational outcomes.
• Provided strategic, governance and performance oversight to the SETA to ensure achievement of desired performance outcomes and sustainable sector impact.
• Coordinated and analysed organisation‑wide M&E reviews, assessing progress against predetermined objectives, targets, and performance standards.
• Facilitated the implementation of corrective and remedial actions where underperformance was identified.
• Collated and validated organisational performance data, including indicators, baselines and targets, to track progress and institutional change.
• Evaluated, tested, and confirmed the credibility, usefulness and integrity of performance information in line with the approved performance management framework.
• Designed and facilitated the production of M&E, performance, and management reports for internal and external stakeholders.
• Audited performance information and reports to ensure compliance with performance management and reporting standards.
• Prepared and coordinated annual, quarterly, and monthly performance reports in line with DHET, Auditor‑General, and National Treasury requirements.
• Produced detailed qualitative and quantitative programme performance reports to support executive decision‑making and oversight.
• Developed and managed the operational plans of the business unit, ensuring effective implementation, monitoring, and reporting.
• Designed and implemented performance information management tools and dashboards to enable seamless, accurate reporting.
• Reviewed and enhanced management information systems (MIS) to improve data quality, reporting efficiency, and organisational learning.

Management and leadership

• Monitored staff performance and implemented targeted performance improvement and development plans.
• Conducted performance reviews, identifying development needs and recognising high performers.
• Promoted employee morale and well‑being through career development initiatives and positive people‑centred practices.
• Provided mentorship, coaching, and leadership to foster a high‑performance culture.

Monitoring & Performance Management
Monitor the implementation of programmes and projects against approved plans, indicators, and targets.
Track organisational performance to assess efficiency, effectiveness, relevance, and sustainability.
Collect, collate, validate, and analyse qualitative and quantitative performance and impact data.
Maintain accurate and up‑to‑date performance and impact monitoring tools, databases, and scorecards.

Impact Assessment & Evaluation
Design and implement impact assessment and evaluation frameworks to measure programme outcomes and long‑term impact.
Develop and apply Theories of Change, results frameworks, and impact pathways.
Coordinate and support baseline, midline, formative, summative, and impact evaluation studies.
Support the development of Terms of Reference (TORs) for evaluation and impact assessment studies.
Ensure evaluation and impact studies comply with approved methodologies, ethical standards, and best practice.

Planning & Framework Development
Contribute to organisational planning processes including the Strategic Plan, Annual Performance Plan (APP), Sector Skills Plan (SSP), and operational plans.
Develop and review M&E and impact indicators, baselines, targets, and assumptions.
Support the development and review of M&E policies, procedures, frameworks, and guidelines.

Data Collection, Analysis & Systems
Design and implement data collection tools such as surveys, questionnaires, interview guides, and focus group protocols.
Analyse programme, performance, and impact data using tools such as Excel, SPSS, STATA, R, Power BI, SurveyMonkey, and Google Forms.
Support the review, maintenance, and improvement of Management Information Systems (MIS) to enhance data quality and reporting efficiency.

Reporting & Communication
Prepare monthly, quarterly, and annual performance and impact reports reflecting qualitative and quantitative achievements.
Contribute to the compilation of Annual Reports and statutory performance information.
Develop management reports, dashboards, and infographics to support evidence‑based decision‑making.
Present monitoring, evaluation, and impact findings to management, governance structures, and stakeholders.

Quality Assurance & Compliance

Verify the accuracy, credibility, and completeness of performance and impact information.
Support performance information audits and respond to audit findings and queries.
Ensure compliance with approved performance management, evaluation, and reporting frameworks (e.g. DHET, National Treasury, Auditor‑General requirements).


Learning, Improvement & Capacity Building

Promote organisational learning by integrating evaluation and impact findings into planning and programme improvement.
Track and support the implementation of recommendations and corrective actions arising from evaluations and impact assessments.
Provide technical support and capacity‑building to programme staff on M&E and impact tools and reporting requirements.


Stakeholder Engagement & Coordination
Liaise with internal departments, implementing partners, service providers, beneficiaries, and donors on M&E and impact matters.
Coordinate evaluation and impact assessment activities with internal and external stakeholders.

• Analysed data from monitoring activities to identify trends and areas for improvement in organisational practices.
• Managed stakeholder relationships, ensuring transparent communication on monitoring outcomes and actions taken.
• Advised M&E staff on best practice M&E approaches for [Task].
• Facilitated training sessions for staff on monitoring and evaluation techniques, improving team skills and project outcomes.
• Reviewed and updated monitoring and evaluation tools and methodologies, keeping abreast of best practices in the field.
• Utilised statistical software for complex data analysis, providing insights into project effectiveness and areas for improvement.

• Independently executing research projects from commencement to completion.
• Project management of various projects for local and global clients, coordinating over ten projects simultaneously.
• Conducting market, social and public research.
• Interacting with different internal and external stakeholders.
• Proposal writing for the corporate, NPO and public sector, Organizing and compiling tender documents.
• Conducting Public opinion, market, social trends and corporate reputation research.
• Contributing to the budget and sales.
• Working on the Khayabus a nationally representative omnibus with proven reliable results conducted twice a year with a sample size of 3500.
• Responsible for quality on deliverables and completing quality control documentation.
• Designing Tables, Analysis Plan and Coding, consulting with relevant experts, including: Statisticians, Research Specialists and Marketing Science.
• Monitoring budget and deadlines, Report Writing, Presentations and questionnaire design.
• Briefing interviewers, and managing fieldwork and deliverables.
• Global Market Research and public Opinions specialist
• Working with the following programmes: SPSS, AMPS, Excel, dimensions for CAPI and CATI.
• Statistical data, corporate reputation, customer satisfaction.

• Conducted evaluations of e-learning programs for adults and children in health and schooling, impact evaluations of health, education and schooling programs, evaluation of the effectiveness of ICTs.
• Facilitated and evaluated capacity building workshops.
• Programme planning, management and project administration, working and reporting to different funders such as (PEPFAR, JAHHESA, Global Fund, UNAIDS, Flora Family Foundation and Uniform, Department of Health, Department of Education Etc.).
• Evaluating content, training effectiveness, usability, sustainability and impact.
• Writing proposal and frameworks, Drafting and modifying research instruments.
• Writing quarterly board reports and project reports, monitor activities within the Organisation, including the development of large, complex data files and data management.
• Data collection, data capturing, transcribing and analysing qualitative and quantitative data.
• Recruiting participants, following ethical research conduct.
• Liaise with stakeholders regarding findings, challenges and progress.
• Duties included research, monitoring and evaluation design, proposal writing, project coordination, data collection, analysis and interpretation, report writing and communication.
• Developed M&E plans and standardized M&E tools for specific program monitoring.
• Development of site-specific standard operating procedures for all aspects of data management.
• Conducted content research to support production and fundraising proposal writing.
• Conducted interviews and focus groups in order to gather information and data. This included district site visits to monitor interventions.
• Project management and Report writing.
• Research - Questionnaire design and Data analysis skills.
• Communication and Presentation skills.
• Monitoring and evaluation.
• Outcomes and impact evaluation.
• Stakeholder liaison.
• Good teamwork player.
• Ability to work individually.
• Considerate and able to other individual and cultural differences.