Daphne Van Rooyen
Edenburg
Summary
I consistently go beyond and above my task, adept swiftly to new technology and new resources, I am self driven and consistently strive excellence.I am a passionate, organised and task orientated individual who has excellent communication and interpersonal skills. With over 7 years’ experience in the hospitality industry, I have worked well within a team and as a team leader. My main objective is to provide excellent customer service
Overview
9
9
years of professional experience
Work History
Receptionist
Radisson RED
08.2024 - 10.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Kitchen shiff manager
Arwyp Medical center Private Hospital
07.2021 - 02.2023
- To ensure at all times that Company and Statutory regulations of the Health and Safety are adhered to
- To ensure responsible for opening and closing of the Kitchen when working the early or weekend shift
- To assist the catering manager in the documentation and control of free issues and sales
- Responsible for the completion of menu planning ordering and stock control in accordance with company standards.
Team Leader
Arwyp Medical center Private Hospital
03.2016 - 02.2018
- Implementing company guidelines regarding the supervision of patients
- Ensure that requirements for all patients are met; including small children, disabled or food allergic guests
- Managing the service operation, maintaining levels and presentation standards of meals to make sure there is plenty of food available during mealtimes
- Create new settings as per requirements and clear additional settings if not needed
- Allocating tasks to staff
- Ensuring the performance of the staff is of a high standard
- Reporting to management
- Discussing and resolving problems
- Carrying out performance reviews.
Education
High certificate in Hospitality management - undefined
IIE school of Hospitality and services management
RosebankSkills
Time management
Profile
fionaf248@gmail.com, 071 591-4445, Edenburg, Sandton, 2128
References
- Dineo Mohube, Hospitality Manager, Arwyp Medical center Private Hospital, 073 194 4558
- Nonhlanhla Manaka, Front Office Manager, Radisson Red Rosebank Johannesburg, 072 814 3199
- Renier Lourens, Food and Beverage Manager, Arwyp Medical center Private Hospital, 0720615551, 01192211520
- Simphiwe Dlamini, Senior Lecturer, The IIE hool of Hospitality and services management, 0692391696
Timeline
Receptionist
Radisson RED
08.2024 - 10.2024
Kitchen shiff manager
Arwyp Medical center Private Hospital
07.2021 - 02.2023
Team Leader
Arwyp Medical center Private Hospital
03.2016 - 02.2018
High certificate in Hospitality management - undefined
IIE school of Hospitality and services management
Similar Profiles
Prestin HornerPrestin Horner
Chef at Radisson RedChef at Radisson Red
Nirmala BudhaNirmala Budha
Room Attendant/Housekeeping supervisor at Radisson Red HotelRoom Attendant/Housekeeping supervisor at Radisson Red Hotel
SHAKIRA NAIGASHAKIRA NAIGA
RESTAURANT SUPERVISOR at JONES THE GROCER, RADISSON RED HOTEL.RESTAURANT SUPERVISOR at JONES THE GROCER, RADISSON RED HOTEL.